PC Outlet by Discount ElectronicsAdd to Favorites
2206 NW Loop 410San Antonio, TX 78230Map & Directions
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|Mon - Sat:|
Phone: (210) 348-7614
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
So much false advertising. I would not recommend going here for any sort of repair. First of all their website says that diagnostics are $25, but they actually charged me $29 and refused to lower it. Their website also notes that there are no up front costs although I had to fork out money then and there. Finally, they advertise a 24 hour diagnostic. The day after I took it in I got notifications to say they were waiting for me. So I went in and they told me that they made a mistake and it wasn't actually ready, but they would notify me when it was. After not hearing anything for another 24 hours I called back and they said that they had notified me which is incorrect because I was supposed to receive email and text notifications, Which I did when they "accidentally" called me in but not when it was actually ready. So it ended up being a 72 hour diagnostic just so that they could plug in a new video card and tell me that was the problem.
Short Version: False Advertising and slow service. Take your business elsewhere.
I was amazed as right when I walked in the door a associate, Priscilla greeted me perfectly, then saw my broken laptop and gave me a fast and professional quote on the repair within minutes. While she was I the back Cassandra and Logan separately came up to check on me and see if I needed anything else. Those associates were way on top of it! They were taking care of all the customers in a timely and friendly fashion!
Yesterday was my first visit to the PC outlet on 410 near Vance Jackson. I was lucky enough to get a sales rep named Robert H. who was extremely courteous, patient, and friendly. But most importantly, he had a passion for identifying what was wrong with the computer. You could see that he was going to meet the challenge. He even put a movie on for my 3 kids to watch while he assisted me. He worked hard at resolving my problem and when he couldn't find it, he called in some backup. I was out of there in a minimal amount of time with a minimal amount of expense. This is what customer service is all about! I observed how he behaved with other customers and it was the same way. PC Outlet will be our computer store from now on!! The best service I have had anywhere in a long, long, time!
dont recommend them !! they lied about saying my motherboard was shot. and they wanted to keep my pc and sell me another &gt;_&gt; so i called the company i bought it from and they said it was fine just needed to reinstall windows. i did it myself ! it was super easy, rip off!