PC Outlet by Discount Electronics
2206 NW Loop 410, San Antonio, TX 78230
Phone: (210) 348-7614
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So much false advertising. I would not recommend going here for any sort of repair. First of all their website says that diagnostics are $25, but they actually charged me $29 and refused to lower it. Their website also notes that there are no up front costs although I had to fork out money then and there. Finally, they advertise a 24 hour diagnostic. The day after I took it in I got notifications to say they were waiting for me. So I went in and they told me that they made a mistake and it wasn't actually ready, but they would notify me when it was. After not hearing anything for another 24 hours I called back and they said that they had notified me which is incorrect because I was supposed to receive email and text notifications, Which I did when they "accidentally" called me in but not when it was actually ready. So it ended up being a 72 hour diagnostic just so that they could plug in a new video card and tell me that was the problem.
Short Version: False Advertising and slow service. Take your business elsewhere.
I was amazed as right when I walked in the door a associate, Priscilla greeted me perfectly, then saw my broken laptop and gave me a fast and professional quote on the repair within minutes. While she was I the back Cassandra and Logan separately came up to check on me and see if I needed anything else. Those associates were way on top of it! They were taking care of all the customers in a timely and friendly fashion!
Yesterday was my first visit to the PC outlet on 410 near Vance Jackson. I was lucky enough to get a sales rep named Robert H. who was extremely courteous, patient, and friendly. But most importantly, he had a passion for identifying what was wrong with the computer. You could see that he was going to meet the challenge. He even put a movie on for my 3 kids to watch while he assisted me. He worked hard at resolving my problem and when he couldn't find it, he called in some backup. I was out of there in a minimal amount of time with a minimal amount of expense. This is what customer service is all about! I observed how he behaved with other customers and it was the same way. PC Outlet will be our computer store from now on!! The best service I have had anywhere in a long, long, time!
05/24/2012Provided by Citysearch -
Everything started out okay, brought in an ipad with a broken screen. No problem, be ready tomorrow. Show up the following day, aw man we were sooo busy, I'll get a tech on it now. It will be ready tomorrow. This time I call before I go and I get, the tech is on it right now. Thought he was getting on it yesterday, I said. So the third day comes. I give them the entire day before I call at 5pm. The tech is on it right now. Really?? because thats what you have told me the last two days. According to youtube, this repair takes 11 mins. Silence on the phone. It will be ready when you get here.
Becareful with the promise date. Their phone recording says they have 9 techs, I guess they are all on vacation.
dont recommend them !! they lied about saying my motherboard was shot. and they wanted to keep my pc and sell me another &gt;_&gt; so i called the company i bought it from and they said it was fine just needed to reinstall windows. i did it myself ! it was super easy, rip off!
10/21/2010Provided by Citysearch -
I had not been in this shop in I'd say... 4 years. WOW! How it's changed! This does not look like a pawn shop or the shelves in Goodwill anymore! The place has been upgraded with this gorgeous stained concrete floor, an amazing HUUUUUGE aquarium and a BIG SCREEN TV! This place must be doing well and the owner obviously cares for his store and his customer's experience. You just don't see a family run business prosper like this anymore, especially in this economy. All the fabulous upgrades didn't affect their cheap prices. I'll be back!
09/02/2010Provided by Citysearch -
I have been to both the NW 410, and southside locations on several occasions and always found a great deal. With in the past 5 years I have bought several computers (including the one for my mother) that are all still working to this day. This business specializes in refurbishing dell equipment and they back up their work with a 60 day warranty.
I would ignore the review by 007 or anyone not smart enough to know 1.8 x 2 = 3.6. Those people should buy all their electronics from walmart. I did have a bad experience at the south side location where a sales rep charged me twice for a small item. I have heard the guy has been fired and this could happen anywhere.
Try not to be put off by the lack of aesthetics when you walk in as the place is reminiscent of a warehouse and just remember how much money you are going to save.