Maximum Altitude Motorsports
10604 N Interstate 35, San Antonio, TX 78233
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Been there before to get my Jeep's differential fluid changed, they were good at that. Came back two months later after the dealer stated one of may catalytic converters was bad. The owner (Joey) said I should change both because if one is bad the other will be too. Purchased both sides from dealership (non-returnable part for catalytic converters) and dropped off vehicle the the night before appointment. We agreed upon the price which was $75 more than another respectable place 5 miles away but decided to pay a little more for homage because I have two jeeps running out of warranty. I called around 5 pm to say I was on the way to pick up my jeep. The tech who answered said owner is out of town and "was supposed" to call you. I had the owner call and he stated the job would take about 5 more hours of labor than he planned and would have to charge me over double of the original quoted price. I asked if he could still honor our quote as I already purchased the non-refundable parts ($800.00) and all he would lose is labor cost as he would still make a profit being I bought the parts unless he pays his mechanic 100.00 / hr (doubtful). He said no and would rather have me take the loss than lose 5 hours of profit margin on labor even though he quoted a price and had my jeep for two days. I mentioned the downstream business from both my jeeps and he still declined. This is not a place I would take any of my jeeps to again. EXTREMELY poor customer service! This would not be allowed in most customer service industries, Quote, agreement, cash spent by owner, then he declines because of not enough profit margin? WOW! I see why he owns all those expensive toys he drives.
They misrouted a wire while installing a 6" lift which then got cut causing cruise control not to work. Blamed it on must have happened when you had wheels installed. I bought wheels first, reason for getting lift. Then truck sat one side lower and 33" tires rubbed. Lift capable of 35" tires an one side 1.5 inch lower. They never clocked the torsion bars was cause. oh just bring it in. They also claimed a frame but had been previously damaged before instal. Why not bring to my attention and do right first time? No clue how but found a crack in dashboard that wasn't previously there. Response Obviously my limited free time was less valuable than cost of competence. I ignored others suggestion to not go there. Lesson learned.