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A restaurant owner for nearly 30 years, Benson is very familiar with the daily challenges facing a food-service operation. His expertise in identifying and addressing financial and legal issues related to restaurant operation has allowed the restaurants he owns and manages to maintain their level of success. Realizing the administrative demand on a growing restaurant business, in 1983, Benson formed a management company, Macro Management Services, Inc, to coordinate the overall management of his restaurants. Once he built a computerized infrastructure to manage information flow and process financial reports, he was able to offer restaurant management services to non-owned clients. Benson currently focuses on business planning and analysis for client restaurants, as well as offering legal support on restaurant-related compliance and regulatory issues. Benson has been a practicing attorney since his 1968 graduation from St. Mary's Law School. He received his undergraduate degree from The University of Texas at Austin. Benson has served as Chairman of the Board of the Children's Shelter of San Antonio and as board member of the Downtown Alliance, TriParty Transportation Project, the Paseo del Rio Association and Mission Road Developmental Center. He is also a member of the Restaurant Association (nationally, at the state level and locally), the San Antonio Bar Association, and the State Bar of Texas. He served as Chairman of the Citizens Advisory Committee for the San Antonio Independent School District and has been a guest lecturer with the Entrepreneurial Program at St. Mary's University. Joel C. Knauff supervises client restaurants' administrational and operational requirements, including oversight of information systems, facilities and equipment maintenance, and legal support. Knauff executes contract negotiations with vendors, assists with hiring and training of management personnel and addresses specific staffing requests. Clients rely on Knauff to analyze P&L's and financial reports before designing action steps or policies to reduce costs and/or boost profits. His division also administers the clients' employee benefits program. Training programs - for front-line staff and management - originate with Knauff and his office serves as a clearinghouse for training materials. He attends clients' managers' meetings and serves as an operations observer for ownership. Knauff brought 15 years of diverse restaurant and food-service management experience to Macro when he was hired as a general manager in 1994. He holds a degree in accounting from Drexel University in Philadelphia, PA. Joe Egan's accounting division is responsible for all client financial reporting, as well as the management of credit card and banking relationships In his nearly 20 years with Macro Management Services, Egan has performed in a number of accounting positions and is well positioned to assist clients with all financial questions, including P&L's and how they are compiled. Prior to joining Macro, Egan worked as an accountant with a mortgage banker and as Partner and General Manager of a restaurant in East Texas. James Arthur is Macro's computer and information specialist. His primary areas of responsibility include conducting vendor negotiations with Point Of Sale (POS) manufacturers; training clients' staffs on POS systems; and operational tasks, including equipment maintenance, software development, administration of technical updates, and report development. A skilled programmer, Arthur has developed software for client restaurant operations and can customize existing software packages to clients' specifications. Due to his thorough understanding of computer software and operating systems, including Super Cal, D-Base, Oracle, VMS, MS Dos, Digital Dos and Windows, Arthur is able to minimize clients' need for costly technical support from POS manufacturers. He maintains professional relationships with sales and service people in the hospitality technolog

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East Side, Downtown San Antonio
Business Coaches & Consultants, Business Management


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