200 Tulipan Walk St, San Antonio, TX 78207
Bike Parking: No
Cuisines: Caterers, Mexican, Latin American, Bar & Grills
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average
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We've had great food here in the past. Margaritas and salsas are still fantastic, but I had the most disappointing beef fajitas tonight - sliced with the grain rather than across, so basically long strips of gristle. Unfortunately I did not have opportunity to speak with the manager - hopefully just a training issue in the back. Table service was also inattentative, had to flag down the waiter for our tab after a long wait with no food or drinks on the table. Understood that this is a restaurant located in a tourist area - all the more reason to keep your game up.
when my husband and i were trying to find a place to eat for our last night in san antonio on our getaway, we had it narrowed down to two places: the iron cactus and ritas. we just knew we wanted margaritas and mexican food. we wanted them to be good but at just before 7:00, we didn't think we would have to worry about making our plans right before 10 pm. HAHA were we wrong. ANYWAYS, after reading reviews on another website, we chose here because rita's had "horrible service and margaritas". did someone get them mixed up?! they are kind of close to each other.
our waiter was ok- at first. i have been waiting tables for 6 years and bartending for 4 of them. when a waiter is nervous or has a bad night, i can tell, but i am sympathetic. but what i am NOT sympathetic to is being ignored or lied to. my husband asked what the difference between the margarita and the mexican martini size/price and our waiter told us it was DOUBLE THE SIZE... well for only 3 dollars more, it just made sense(from what he told us, DOUBLE THE SIZE, right?!?!?) so my husband ordered it and i a strawberry margarita, regular size.
about 20 minutes later after our waiter had checked on his other tables several times without asking us if we were ready to order, we get our margaritas and they are NOT at all what they should be. my "strawberry" margarita was a house margarita with a tiny bit of strawberry swirled around the glass... i should have just gotten a house i guess. my husband's margarita was in a glass 2 oz. bigger than mine(we have them at the place i work) and since my margarita wasn't an ounce big... it was NOT twice the size. totally disappointed. it tasted good though.
after 2 hours waiting for our food it took another 40 minutes waiting for our check(other tables of fernando's had the same problem), we contemplated asking for our bill several times(for the drinks, before the food came out), and right before we did it our food came out. it was lukewarm, my husband's fajitas were not sizzling and my queso was cold. by now it was 9:10 and we were so mad we just wanted to leave. we finally got to leave iron cactus at 9:40.. an almost THREE HOUR dining NIGHTMARE... at least the food could have been hot. i would have complained to the manager that night but it seems that a bunch of people beat me too it. we really had to make it to our other obligations, luckily we did. i knew that harassing a manager wouldn't make me feel better but maybe warning other people would...