Il Villaggio Italiano Pizzeria
2711 Hillcrest Dr, San Antonio, TX 78228
Phone: (210) 924-0337
Cuisines: Caterers, Take Out, Italian, European, Continental, Pizza
Outdoor Seating: No
Takes Reservations: No
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We visited San Antonio the beginning of February. We ordered from here one night to be delivered to our hotel, It took over 90 min to arrive very cold. I was not asked to sign anything. I got charged an enormous amount $. I have requested several times for a receipt be emailed to me and still have not received one. Now today checking bank acct. I noticed they decided i needed to pay more. I was charged and addt'l $36.88 today a month later. Not happy. My bank will be reversing these charges, their mailbox is full so I cant even leave them a message!!!
I ordered off of grubhub, and the guy knocked on my door, gave me my food, and then literally ran away before I had a chance to even say thank you. I checked the order and they had the wrong dessert and forgot my pizza. I called the restaurant and told the lady about that, and she said, "let me call the driver," and then she hangs up. She didn't say, "please hold," or, "I will call back." She literally just hung up. I then called back saying I got hung up on, and the lady (the same lady I had recently spoken to) said, "I didn't hang up on you, I told you I was calling the driver!" By the way, it was in a very annoyed and rude tone. I then told her that she had not given me any details on whether I would get a call back or anything, so that's why I called back to double check. She said, "again, I told you I was calling the driver!" I then asked if she would call me back to update me, and she said yes. Seven minutes later, I hadn't heard anything. I called back and she said the driver was on his way Hank with my pizza. It's been a while, and I haven't gotten anything. I'm guessing I won't get my $10 pizza. So, to summarize, the service was probably the worst service I've ever had. Also, and to be fair, I haven't gotten the opportunity to eat the pizza (and probably never will), but the food was DISGUSTING! If you're service is going to be absolutely deplorable, your food better at least be good. Worst experience ever. Please don't waste your money or time,
If I could give this business no stars I would I ordered a pizza from them it took them 1 hour to deliver it 8 miles away from there business it was burnt to a crisp the bottom was completely black I called and complained and demanded the remake it it then took them four hours to show up without my pizza do not order from here not only is it bad food and customer service but the front desk at the hotel I am at said this is normal for them and they tend to double charge you If you pay with a card
SCAM! ordered a pizza and never recieved it. Called for 3 1/2 hrs and alls u could hear was a baby in the background crying and they kept telling us the pizza was on its way and never was. Also the hotel we r at said they do not allow them to put flyers under the doors but they snuck in and did anyways
I ordered a pizza at 10:52pm and was told an hour wait. At midnight, I called again and was told the driver was there. At 12:15, I cancelled the order and verified the payment would be stopped. It's Tuesday and the charge hit. I tried calling in as 2pm, and the guy answering the phones was rude and hung up on me twice as i'm trying to get my refund processed. This is ridiculous.
This establishment is very unprofessional in handling,or trying to satisfy customers when orders are incorrect,burnt part of the order then under cooked the pizza. Ordered from our hotel while on vacation and the end result was no refund and the order was never made right. The staff basically told us what are you going to do about it... Very dissatisfied and three children that were hungery for pizza! My advise is; if you get flyers under your door suite and it is from this restaurant dont order from them. Be cautiosvwith others as well. Holiday Inn & Suites stated these places slip in occaisionally and then the end result is the same unappy customers....