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Keeping Our Seniors At Home & Independent

General Info
Helping Our Seniors is a caring and compassionate referral source for in-home caregiving services. Services are provided by professional caregivers who want to help others stay at home and be independent.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours

Services/Products
*Meal Planning and Preparation* *Hygiene* *Light Housekeeping, Laundry and Changing Linens* *Medication Reminders* *Running Errands Such As Going To The Grocery Store* *Driving The Client To Appointments (Doctor, Hairdresser, Therapy,etc.)* *Caring Companionship and Just Being A Friend*
Payment method
check, cash
Location
Serving Atascosa, Elmendorf, Lackland A F B, Macdona, San Antonio, Somerset, Von Ormy And The Surrounding Areas
Neighborhoods
Far North Central, Castle Hills Forest
Amenities
Monday To Friday Office Hours: 8:30AM to 4:30PM *We Conduct State and Local Background Checks On All Our Caregivers* *We Provide Caregivers Who Are Mature, Dependable, Honest, Experienced And Professional* *Caregivers Are Available 24/7* *Our Caregivers Are Matched With The Individual Client Based On The Caregiver's Experience, Personality And The Special Needs Of The Client.* *Each Caregiver Must Maintain The Core Values That Our Agency Upholds, Which Are Compassion, Integrity, Accountability And Diversity*
Accreditation

Licensed

Certified

Insured

Associations
YP.COM, YP MOBILE, BBB
Categories
Home Health Services, Alzheimer's Care & Services, Assisted Living & Elder Care Services, Disability Services, Eldercare-Home Health Services, Independent Living Services For The Disabled, Personal Services & Assistants, Senior Citizens Services & Organizations
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Reviews

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Kate M.

06/18/2018

Overall
Expertise
Facility
Professionalism

This company is a joke. They cheat their caregivers out of wages, keeping $5 an hour for “administrative fees” which is code for nothing more than matching a caregiver with a client. So if a client hires a caregiver for an eight hour day, the office gets $40 and the caregiver that does all the work only gets $80! They offer no formal training for their caregivers and will hire people with no previous experience. Stay away from this company at all costs.

Bob F.

11/27/2016

Overall

My father has been in the Assisted Living facility at Chandler Estates for 4 years. Originally,they provided transportation to Dad for his Doctor visits and other appointments but as Dad became more frail, we needed additional care. Originally, they provided over night service for nearly a year but that has been upgraded and now, for more than a year, they have provided 24 hour a day care to augment the staff at the Chandler. Without them, Dad would probably have needed to go into the Nursing Home and would not have received the kind of wonderful, personal attention that the care givers provided by Helping Our Seniors provide. These wonderful people have treated Dad as if he were one of their own family; since we are 2500 miles away, the peace of mind and attention they have paid has meant the world to me, my wife and my brother. The leadership team understands the value of communication (good and bad) and have always been there to answer our questions and to quickly resolve any issues that arise.

We simply could not have provided this high level of care for Dad without them. They have, truly, become an extended part of our family. A wonderful service.

Kat C.

10/16/2015

Overall

This agency was suppose to take care of parents and they sent over someone who cooked mexican food everyday and other highly salted foods. Caregiver did not seem to care what you requested as she did what she wanted to do. Finally the administrator got involved and she was even worse. They dont seem to care about the seniors/families. They do not take responsibility blaming the families instead. Very unsimpathetic to needs of family. Btw, at present time DADS, the licensing agency does not have very high requirements and is not updated routinely.

samom23boys

08/09/2013

Overall

This agency took care of my father and they were truly wonderful. We were very pleased and I have recommended this company to my friends who are now using their services for aging parents. This agency is licensed through DADS so their attendants pass a stringent background check. I am very impressed with the owner/administrator and her staff which makes this company stand out!! Not sure why the first reviewer would write untrue information like that... sounds like a personal grudge or maybe a disgruntled former employee.