18866 Stone Oak Pkwy Ste 1, San Antonio, TX 78258
TollFree: (210) 483-8858
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02/11/2012Provided by Citysearch -
My name is Frank @ Goin' Postal. I know who you are and I explained you about your shipment over the phone.US Post Office delivers express mails next day to major cities and in two days to small towns and remote area.(This is their normal practice in regular season.) USPS, FedEx and UPS have suspended their guaranteed delivery during the holidays season. I can represent you to file a claim if you used FedEx or UPS but you have to claim with USPS. I simply cannot represent you to claim again the USPS. I didn't mention that USPS doesn't deliver on Saturdays. You shipped an express mail on Saturday, 1/17/11 and delivered on Tuesday, 1/20/11 because it was a small town in remote area. It was normal. You just wanted me to refund your money but USPS already charged me and you had to file the claim with USPS to get the money back which you didn't want to do. This is my 6th year in the business serving the community and I believe we have provided great customer service with reasonable price. I always believe that I am in customer satisfaction business, not in shipping or postal service business. I appreciate you gave us an opportunity to serve you. I understand that you have many options to choose a store to get a decent service. Please visit us again. We will keep improving our service to make you satisfied. Thank you. Frank
12/20/2010Provided by Citysearch -
Paid for Express Mail on the 17th and not delivered until the 20th of December after promising it would be delivered. Spoke with Frank, the owner, he was extremely rude and tried to tell me the Post Office doesn't deliver Express Mail on Saturdays. Which was not true. I would NOT have paid the extra Twenty Dollars to have it delivered overnight. No resolution.