Glamour Nails & Spa
10842 Potranco Rd Ste 110, San Antonio, TX 78251
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Glamour Nails is dirty and their customer service is of poor quality. I went to Glamour for a pedicure. The owner walked me to the back and had me sit in a pedicure station. He did not turn the water on. In other nail salons I have went to, if there was going to be a wait, they would soak your feet, turn on a massage chair, and offer you a bottle of water. Glamour Nails did neither. I sat in the chair for 25 minutes without being acknowledged. I watched the technician to the right of me as she finished up a pedicure. She did not spray the foot soak area with a disinfectant cleaner. She grabbed a filthy sponge from her cart and just wiped the inside. She then grabbed her cuticle cutters, pumice stone, callus remover, and put it back in her cart. She then moved down to the next person and started to work on their feet with the same instruments. I got up from the chair and walked out. They tried their best to talk me into staying. The owner yelled five more minutes. I said no thanks! Another customer said that they waited 35 minuted before she was taken care of.
The female manager is extremely rude to customers. She always has a scouling face. I have been going there for nearly a year and use the same nail technician Hanna (she's good). The manager denied me service on 31 Dec 2011 because I asked her why she is always so rude. I asked her that because when I went in on this day, I greeted her with a good morning. She didn't bother to speak. I then said it again forcefully, when she rudely said 'How may I help you'. We argued. Long story short she refused to allow Hanna to service me after that. Don't go there if you don't want to deal with a rude manager.
We pay these Vietnamese people alot of money and they think they can treat and speak to us any kind of way! If you are tired of dealing with that crap from these people, then speak up and demand their respect as they are only in business because of the very people they are rude to.