8131 W Interstate 10, San Antonio, TX 78230
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We had Nanette booking our cruise arrangements for all 50 of our wedding guests. She never responded to emails or phone calls and on many occasions we would have to call her many times to get her to call our guests back. Several of our guests decided to book with other travel agents because she was so hard to get ahold of. We had at least 20 of our guests (out of the 25 rooms booked) call us to complain about the service they received from her.
Her emails are not professional; she doesn't know how to properly spell or puncuate. When final payment was due, she didn't send out a reminder to our guests. We finally got ahold of her one day before it was due and told her she had to call our guests and let them know.
One of the rooms she booked wasn't in the correct category, so we are paying over $200 for her mistake. Several other issues came up which we asked her to fix and we had to hassle her about it many times before it was ever corrected. Almost a week after we had put down our deposit, we asked for the Carnival Confirmation that we booked our room and she claimed that it was Carnival's fault that it was taking so long(which it wasn't). We had a Carnival promotional offer that she failed to put onto our room correctly the first time around. We haven't gone on the cruise yet, so we are still waiting to see if it's correct.
Long story short, don't go here.
1.Nanette booked 24 cabins for your group. How would she have done that if she didn’t respond to the requests? She also handled several calls after hours and on weekends. Yours is the first complaint I have received in this regards as I came across your posting last week and had to do my research before responding. 2.Final payments due: All clients/passengers are advised, not only verbally during the initial booking process, but the date is also reflected on the invoices. If clients advise us that they would like a reminder, we are happy to do so. 3.There is no evidence of $200 over charge. As a matter of fact, once the group block was in place, Nanette came across lower pricing for this particular sailing and spent considerable time( after office hours) filling out individual forms for each of the booking to get lower pricing which resulted in additional credits for you & your group 4. I wish you had reached out to me back in March when you felt you were having challenges. I would have done my best to take care of you and your group. We value our customers. Being an agency owner for 34 years, we strive for customer satisfaction. The repeat clientele we have certainly validates that fact. Please contact me personally if I can help in any way.