6941 San Pedro Ave, San Antonio, TX 78216
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08/11/2010Provided by Citysearch -
I myself had the pleasure of speaking to this unbelievably rude person. Unfortunately, I have allowed my daughter to participate in her friend's quince later this year. Reading all of these frightening comments has made me nervous for my daughter's friend. What can all of us do to make our voice heard? SOMETHING DEFINITELY NEEDS TO BE DONE!
07/10/2010Provided by Citysearch -
I WAS THE 1 OF MY SISTERS BRIDESMAIDS. WE ALL GOT OUT DRESSES AT EDUARDOS.. ALL 7 OF US AND MY SISTERS AND BROTHE FATHER MOTHER AND FRIENDS THAT WERE WITH US THOUGHT AVERYONE WAS RUDE. FIRST THEY OVERCHARGED MANY OF US. ME AND MY SISTER THEY OVER CHARGED BY $50. THE OWNER WAS A JERK EVERYONE THERE WAS SUPER RUDE... NEVER EVER GO TO EDUARDOS!~ AND PLEASE PEOPLE SPREAD THE WORD!!~
10/21/2006Provided by Citysearch -
I traveled over 175 miles to pick up my dress, which was already paid for. When I arrived on a Saturday, the owner refused to give me my dress. He rudely exclaimed ""the upstairs is closed on the weekends!"" I told him I was not advised when I paid for the dress that they don't give dresses out on the weekends. He refused to give me his service. My older daughter then called and talked to the owner, and he said ""it is not my problem,"" and when she told him this was upsetting, the owner said he is very upset, making himself the victim. He proceeded to hang up on my daughter. NEVER DO BUSINESS WITH THIS STORE! THE OWNER (MALE) IS BITTER, RUDE, AND INCONSIDERATE. HE LACKS CUSTOMER SERVICE!!!!!
04/28/2006Provided by Citysearch -
I called to ask them if I needed to make an appointment to try dresses. An extremely rude guy answered. He was talking to someone else on the other end to start with, just said the name of the store, and after several questions of mine rudely answered or unanswered he hung up on me without a word.
I would never visit this kind of store for my wedding dress.
10/03/2011Provided by Citysearch -
WORSE PLACE TO SHOP AT! I bought 2 quince dresses & spent over $1000 and they mess up the order and REFUSED to fix it. When we were tryin dresses on for my sisters both had jackets. We came back a second time to take a 2nd look & once again the dresses had the jackets. Now we order them both & go to pick it up and one of them is missing a jacket..they tell me the dress never came with one. I went in circle with those ppl jus to fight with the RUDE owner who start cusing & mumbling thinks in spanish sayin that i didnt know nothing...i said well even if there was a mistake u should give me a jacket & he yanks some random jacket throws it on a mannequin & says look it has a jacket mockin me. Of course he could be rude since i had already paid a 1000 deposit. I said give me my money back since i didnt get the dress i ordered & he took off. This is the worse customer service EVER. And i should have known better cuz when we 1st start lookin the 1st sales rep offered to take $100 off since we were buyin 2 quince dresses & when i went back to purchase them they had said no that was only if u bought them there & then...what does a few hours difference make when they are making $1500 off 2 dresses never mind that we were going to get the courts dresses from their to but forget that...a placed we discovered a little to late called Bridals & quinceras (off of 410 & ingram) is much nicer & reasonable.
01/28/2007Provided by Citysearch -
I found the store through this site, and was almost scared after reading the horrible reviews. However, as soon as we arrived, a very kind salesperson offered to help. We told her our meager budget, and we were just looking, and she was still attentive. She then took us to the upstairs clearance sales racks, and after telling her a general idea of what I was looking for, she found the perfect dress. However, the zipper was halfway torn off. Even though it had been marked down from $250 to $65 already, she still gave it to the seamstresses who fixed the zipper and pressed the whole thing while we waited (about 15 minutes).
The only downfall was that the shoes I purchased were worn out entirely after just one night, but they cost only $5.99, so it was almost to be expected.
The store also offered gloves, artificial bouquets, tiaras, scepters, and many other items quinceanera related, many incredibly inexpensive, some more upscale. I loved it as a whole and would recommend it to anyone in need of formal attire, from outfitting a wedding to prom dresses.
01/02/2008Provided by Citysearch -
This was absolutely the worst place ever. I just engaged and we called New Year's Day to go look at dresses. The owner answered and was rude right from the get go. He said they were open till 3 and when we asked him to look up a style number to see if they had some I wanted to try on that I found online, he said no, he didn't have time. Anyway, they said they carried the whole selection of Mary's dresses so we simply were going there just to try one on with means to buy somewhere else. So we drove an hour to get over there and arrived at 1:15pm and the doors were locked! We called and the owner answered and I told him we called earlier and he said that he would be open till 3pm. He proceeded to hang up on me. I called back and he said there was no one to help me. I told him I didn't need help picking out dresses, that I knew the style numbers and my maid of honor could help me get in them. He told me that they didn't know anything about dresses and that their sales ladies had already left. About this time, another man came to the door and we told him we called and they said they would be open, and he said hold on, he would be right back. While all this was happeneing, the owner hung up on me again.So I called back and told him I did not appreciate the way he treated us and this was BEFORE we ever went to buy or look at his dresses. It was absolutely the worst experience ever. I would never go there again and would hope no one else will. Planning a wedding should be fun and a wonderful experience. Needless to say, I went o Alfred Angelo after we left and bought the other dress I was deciding on. I just wonder what ever happened to good customer service and trying to make the customer happy. Eduardo's was simply awful.
03/20/2009Provided by Citysearch -
I just got off the phone with someone at Eduardo's who needs some SERIOUS customer service training! I called about 5 stores in San Antonio and asked them to look up a bridesmaids dress. They politely did that for me. I haven't had luck finding it, so I called this place. Here's how the conversation went:
Me: Hi, I'm trying to find a certain bridesmaids dress; if I give you the designer name and style number, can you tell me if you carry it?
Me: I was just wondering if I could give you the style number of a dress I'm trying to find. Can you look it up for me?
Guy: Something about a style? What??!!
Me: (Getting annoyed) Yes, I have a style number for a bridesmaids dress. Can you tell me if you carry it?
Guy: (sounding irritated with me) Hold on
I was on hold for about 4 minutes, and he never returned.
I called back and asked him the same thing, in about 4 different ways, and he said that they DON'T do that. And that IF I GAVE HIM MY CREDIT CARD NUMBER he could. What kind of operation are you running? Before I could ask anymore questions, he HUNG UP ON ME.
So I called back. I said ""Sir, I just want you to know that I've called several other bridal stores today and they've all looked up the dress for me with no trouble at all. I don't understand why you can't do that, and you're losing my business today."" Before I could do anything else, he said that I would have to come down there to actually find out if they carried whatever style I was looking for. Then he hung up on me again.
I hope the people running this place realize they will not be able to keep business up with their terrible customer service. I realize the customer is NOT always right, but they do deserve common decency, and simple manners. That guy needs to go back to kindergarten to learn them.
A place like this, where it's pretty obvious that they don't have any respect for customers, doesn't deserve to have your business either.
07/16/2010Provided by Citysearch -
My boys were standing in a debut for my young cousin. My husband takes both my boys to pick up their tux's from the shop. Upon arrival, they are handed the tux's and are told to go to the registar to pay for the remaining bill. My husband responds to them that they should try on their tux's for fitting. He is told by two seperate females that ""they don't need to try them on, that is why they take measurements"", my husband is in shock, yet proceeds to pay for the tux's. When I here of this, I contacted them only to be placed on hold several times. Upon speaking to my Aunt, who is suprised by this, she has told me that 2 of the girls and one of the escorts dress's/tux thus far have been HUGE and did not fit. I called them back to find out that I have til 5:30 to take them in incase it doesn't fit, this already an inconvenience to have to go back and it's already mid day! DO NOT USE THIS PLACE, PEOPLE ARE RUDE AND DON'T KNOW HOW TO PROVIDE CUSTOMER SERVICE AT ALL.
11/23/2011Provided by Citysearch -
The customer service here is absolutely HORRIBLE!!!!!! I went in to pick up my suit i need for this Saturday and saw that the bill was more than what i was told the first time. SO because of asking a question the old fart started yelling and telling me that there is a 10 dollar rush fee for not ordering the suit within a 10 day time period before hand. I asked the owner ""how the hell i would know to order the suit
before hand if i never been to his store before??? He said "" i dont wanna fight!"" you know cause its thanksgiving!) He then told his employee to put the suit back if i didn't want it!! and i told him i didn't and that i wanted my deposit back!! He told me ""Your not getting anything back!!!!! then got in my face and said,"" WHAT ARE YOU GONNA DO!! as he wanted things to get physical. This guy is an idiot for sure! I called the cops and they told me this was a civil matter. Id really like to sue and get my money back. Its really not about the 25 bucks, its about how he handled himself while i was there and how i was treated. But hey what would you do with $25? Money is money and its my money, and I was told it was a deposit and would get it back when i returned the suit. Please email me if anyone wants to see what we can do about this. This cannot keep happening to people! email me at jesusomartapia1@gmail dot com