Diva nails & spa
4535 Fredericksburg Rd Ste 211, San Antonio, TX 78201
No coupons available
I have been going to this place for a month or two now and they usually do a wonderful job. On Wednesday, a newer gentleman did my nails with shellac. The paint job wasn’t the best but I could deal with it for 2 weeks. However, by the next day the shellac was flaking off. It got to the point where I could legitimately pull off the entire nail of polish. I went back in on Saturday (today) to get them fixed because I had always been told that they would fix them no problem. I told the lady what happened and she gave me a hard time. She said “how do we know you didn’t peel it off yourself?” And “we will only fix the ones that chipped.” I told her that the paint job wasn’t that great to begin with and that my (supposed to be white) nails were turning blue just from everyday clothes. She said, “you should know that you have to be careful with white nails.” Excuse me, what?! She wouldn’t let me get a different color without paying. I can’t believe how they handled this situation, and trust me that I will NEVER be coming back. The worst customer service experience. She was legimately rude to me.