Diva Nails By Aly
2106 E Sonterra Blvd Rm 38, San Antonio, TX 78259
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05/15/2012Provided by Citysearch -
This is the worst, most unprofessional customer service that I have endured in a very long time. I got a groupon for this place and was calling to make an appt. and after many attempts she finally calls me back. So I tell her I would like to make an appt and she says "" well your going to have to wait two months because I have 800 people"" I didn't have a problem what so ever redeeming it in two months. So I ask her the first available Saturday and she says "" I told you in two months"". Ok I have a lot of patience to continue this conversation considering the attitude I was receiving. But I do I then ask her what day does she have available and she tells me July 23rd. So tell I her that I would need a sat and I see that on the calendar that July 23rd is a mon and she tells me "" well you have the wrong calendar because mine says its a Saturday."" That was the last straw for me. I told her "" ma'am you are being very rude to me I am just trying to make an appt"" and tells me "" well if you don't like it then call groupon to get your money back because I am not going to help you."" Ok for one horrible customer service skills and second I've never heard of someone throwing business away. I then told her that I will be calling groupon to get my money back bc that was just unacceptable. She then began yelling at me. I will be putting in a formal complaint to groupon about this lady. I'm still in shock. Also I hardly believe 800 ppl bought that groupon and from the looks of the previous reviews it doesn't look like her business will last long with that attitude towards new customers. If I could put no star i wouldve.
05/12/2012Provided by Citysearch -
First off I find it repulsive to think that a company or any business would run a promo using Living Social or Groupon and then treat new customers like dirt. My friend went to make an appointment and she was treated rude, condescending, and in a disrespectful manner. This hostess at the front acted as if they were a Beverly Hills salon only worthy of exclusive celebrity clients!!! Anyone who decides to walk through your doors should be treated equally and with respect. Your business is far too competitive to be picky and choosey as to who walks through your doors. Business must not be too good either if you are resorting to 3rd party coupon specials. I recommend the next time someone comes in you treat them like royalty or else it might be your last customer, jerk (the girl at the front desk!) And you get 1 star because it won't let me put ZERO stars!!! No one go to this place, EVER!
05/03/2012Provided by Citysearch -
Aly gave me THE BEST manicure and pedicure I've EVER had. If you purchased a Groupon, it states how many were purchased... you can see that 800 were bought; don't wait until the last minute to make an appointment. It's common sense. It's one lady. She can only do so much. Don't get mad at someone else for your ignorance.
I purchased a groupon for this place and the fine print stated to contact them 48 hours in advance for an appt and to mention the groupon. I did that and was informed by Aly that She did not have any appointments until July. I figured I could probably use a pedi then do I asked if I could make an appt for Juky and she said I would have to call back closer to July to get an appt. she said because she had so many purchases off groupon, WOW.
04/10/2012Provided by Citysearch -
I felt she did a great job on my pedicure but her attitude towards customers was rude and demeaning. I found her to be rude and annoying. She watched tv and answered the phone the whole time I was there. However the nails looked great and lasted a long time!
I had the greatest time here! Such a pleasant and comfortable place to get you nails done!
MY NAILS ARE AMAZING! I love them!
Aly is a gracious and polite woman, she definitely knows what she is doing. And she did such an amazing job with my nails. She will also give some great ideas on what to get for your nails if you are not sure on what to get. And she does it with great smile too! I really felt like a real diva! I recommend this place to anyone and everyone.
I will absolutely go back to Diva Nails again!
Diva nails was the best manicure and pedicure I have ever gotten!!! I defiantly recommend you go today!
The service was amazing, kind, and oh so pampering!
With so many nail polish colors, your options are endless.
Aly gives the best service imaginable as well! She is willing to do anything you ask, and she does it with joy and a smile :) I defiantly want to go back as soon as possible!
Go to Diva Nails as soon as possible and go home feeling like a diva yourself!
09/08/2011Provided by Citysearch -
I bought two groupon coupons and called for 1 week and never got an answer and when I did get her on the phone she was never available. She was in Mecxico said to call back then I did and she wasn't available again. I told her my concern and asked how we were supposed to be able to use the coupon if she was never available... she said go ahead and call groupon and ask for your money back. I did exactly that and will never use or refer this place of business to anyone.
08/19/2011Provided by Citysearch -
I encountered this business via a coupon deal and had a very hard time redeeming it. She did not answer her phone and I had to schedule 3 weeks in advance to get a time that worked for me. When I got there, she was arrogant and unprofessional. She constantly checked her phone during my service and was critical of other salons. I got the shellac french manicure, which was chipping and showing crescents under the tips by the second week. I would not recomment her.
05/03/2011Provided by Citysearch -
Lots of people mention that Aly's manicures last 2 weeks; well, mine last three (3) weeks and still look like they were just done. If my nails didn't grow, I could probably go longer. Aly's little shop is cozy and comfortable and she is one of the friendliest people I know. My daughter and I are both thrilled to get such great manicures from such a nice lady. I'll be with Aly as long as she'll have me!