Cowboys Air Conditioning & Heating
14309 Toepperwein Rd Ste 104, San Antonio, TX 78233
Experience the coldest air in town. Experience Cowboys AC.
25 years providing you with 100% satisfaction guaranteedA/C and Heating service! Let our family keep your family comfortable year-round!
Cowboys Air Conditioning and Heating Services provides air conditioning services to San Antonio, New Braunfels, Boerne, and the surrounding areas. Our staff is uniformed and insured. Our service vans are fully stocked and ready to serve your Heating and Air Conditioning needs. Cowboys Air Conditioning and Heating stocks quality Air Conditioning products and Air Purification Systems.
We're available on your schedule. Call us to set up an appointment.
$19.95 Service Calls. No extra charges for weekend service calls!
We are home of the original $49.95 Tune-Up!
The following items are included in the "Spring Into Summer Tune-Up":
Chemically clean outside unit
Clean out all obstructing dirt and debris
Clean electrical compartmentRepair any loose wires at unit
Inspect and measure efficiency of unitInspect air ducts
Digitally inspect and enhance Freon levels (up to 1 lb.)
Treat filter with anti-microbial spray
Adjust and calibrate thermostatTreat and flush out drain line
Each item above is checked and serviced to ensure proper operation of your unit. Every inspection is performed by our highly skilled and trained technicians. Improperly maintained heating units waste utilities and could become dangerous.
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BEWARE!!! If there was a lower rating I would give it. I called due to having clogged drain in ac pipe.Since being a senior citizen I am unable to fix this. The repairman went outside to check unit and supposedly unclogged drain pipe. He said I needed freon and a new unit. I told him to unclog only.COST $178. I woke up the next morning and carpet wet again. I called another company's repairman and he checked unit ,no freon needed but clogged was not fixed.He unclogged for me. Cost a lot less the Cowboys. Seniors beware,They overcharge and take advantage of elderly.
Criminally incompetent! I had an A/C overflow pan draining on the outside of my house. Since they installed one of my two units just two years ago, I made the mistake of calling them back. They came out tested for nearly an hour, then said the coil had corroded and was freezing up. And great news, the part was under a 10 year warranty!
I pushed back because I remember paying extra for an aluminum coil that would not corrode. No, they said, it's almost completely gone. They called to check on a replacement and couldn't get it for 2 days (of hellish heat). Then they gave me the labor quote, $2,990 for labor only. WHAT? How many hours is that? 1 or 2 hours tops, they said. So I appealed to management, and a day later they called and offered to lower the 1 to 2 hours of labor to just $1990, you know, "since they installed it."
Gee, thanks, thieves at all levels of mgt. So kicked them to the curb for obvious fraud. But it gets worse, much worse...
I decided I'd source the coil under warranty, then put it in myself, as it's only two connections and a 30 minute refrigerant recharge which appears simple as pie on youtube after $100 for tools and a pump on Amazon. So I went to get the part number, opened the coil box by removing 6 screws, and saw the coil was beautiful aluminum, like brand new. No corrosion AT ALL. The water that was spilling out was from normal condensation by-passing the main drain over to the emergency drain. I blew into the main drain vent, it was clogged. I blew harder and the clog freed. 100% back to normal.
Cowboys A/C are outright criminals. If they had quoted me a more reasonable $100 for 2 hours of labor instead of $3000, they would have gotten away with it.
So I finished up their shoddy AC installation by plugging all the holes and 1/2 inch gaps in the box and around the piping which were leaking more cooling airflow into my attic than to a typical room in my house. These guys are horrible hacks and criminal thieves.
AVOID AT ALL COST!
Overpriced and Poor Service--
Cowboys A/C sent a sales person instead of an A/C Technician to service a/c. They send out a/c installers in the middle of the night. Did not install correctly and found our hallway full of gas after the installation-- putting family and home at risk. The owner came out to check gas leak and asked to borrow a tool (!!OMG!!) from me to attempt a repair!! Had to call CPS to check the gas leak before Cowboys sent out a second repairman to make appropriate repair. Company sells overpriced units not even meeting minimum efficiency. Very inefficient installation and inefficient repair services. Sadly, my utility bill is higher than it ever has been.
Crooks!! So my daughter has extremely bad allergies so we have to be careful with our air system they called and asked us if we could scheduled a "Discounted cleaning" for 39.99 they said our frion was low, our coil was about to go out and to do repairs and cleaning it would all come out to $1300 "a good price they said" they made it seem like it was going to cost us thousands if we did t do it now, so I got a 2nd Opinion and called an AC guy that did work for my family (cheap and honest) with our family he came and checked everything from outside to inside and said everything was perfect he even showed me meter readings which Cowboys refused to do and took a pic of our coil for proof .. I hate being bullied into big decisions and that's what they tried to do, it's bad business, its reasons like this that people get screwed over I hate to think of how many ppl they have scared into making a decision knowing full well that they didn't need it..SMH... I'll definitely be making a report to the BBB.. they need to know what y'all are doing and IT NEEDS TO STOP! You should be ashamed of yourselves.
On October 24, 2016, my wife called in response to a flyer left in the door by Cowboys Air Conditioning and Heating for an A/C service which was to include cleaning, etc.
This was offered at a special price of $24.95, so my wife called their office, talked with Michelle, and agreed for them to come on Tuesday, October 25, 2016.
I had a dental appointment that morning so was not at home. When I arrived home, my wife told me the A/C was broken and the repairs were going to cost $4,299.30. A repairman named Miguel had told her (and written on the invoice) the “absorption unit was weak, the surge protector was not working, and the unit was low on R-22.” (The unit uses R-410) He also told her that the compressor was weakening and could soon “go out,” the evaporator coil was leaking and the pressures were running too high.
His solution was to replace the evaporator coil. He cut the refrigerant lines and drained all the refrigerant from the unit before he left and arranged for other technicians to pick up the evaporator from their warehouse.
My response was to stop Cowboys from any further work on my A/C. I called the company and cancelled the repairs, informing them that the unit had been working perfectly all summer and up until they started to work on it. We knew that the condenser was prone to get dirty, which was the reason for the service call. I was visited by four service men from Cowboys that afternoon, the last one being Miguel. Miguel appeared to get a bit angry when I refused to believe his story about the defects. I had to tell him to leave.
I called Jon Wayne A/C Service to put the unit back together. He repaired the unit, recharged and tested it, finding no leaks, and had it running again by about 7:30pm.
Cowboys was set to take me and my wife for an expensive ride, trying to charge us over $4,000.00 to replace a part that was not defective. As it was, I had to pay $727.00 to repair a unit that was not broken.
We called today because our air conditioner upstairs stop working three days ago. We called our service company and they said we could use a third party contractor. I called Cowboys heating of air of San Antonio and the customer serice representative was very helpful in explaing the different programs they had available. We chose the yearly maintenance program for 179.00 and 50.00 for the additional unit. Danny the contractor came out with a big smile on his face . We was very friendly and knowledgeable about the unit and explained what was missing and how we could repair it for us. We were completely satisfied that we fixed our air conditioner within an hour. thank you Danny and Cowboys.
Excellent prompt service! The technicians are courteous, professional and really care about their customers. I called Cowboys when my AC stopped working because every other company charged $69 and up to check for problems and Cowboys only charges $19.99. They told me they would be at our house between 12 and 4. They showed up a little before noon and as they were inspecting the unit they explained everything they were looking at. Once they found the problem they quoted me a price, which I approved, and fixed it right away. Cowboys has awesome customer service and are reasonably priced. I will definitely call them again if I encounter any more problems.
Their technician came into my home said my AC couldn't cool the house because the filter was dirty. The same filter they replaced when I got their tune up service the one that is supposed to last 3 months. While my wife who is 9 months pregnant was trying to explain this to him he continued to talk over her constantly. Until I chimed and and politely asked him to leave. He then tried to talk over my self and explain. I then had to inform him that he is being disrespectful to my wife and he needs to leave to which he turned said something about disrespecting him and slammed my front door. I called and reported to which Cowboys informed me that they would inform his supervisor. This guy comes into my home basically yells at my wife and all you do is say you will report it to his supervisor. Sub-par resolution to this incident. Will not be using them again.