Children's Dentistry at Hausman Village
8202 N Loop 1604 W Ste 104, San Antonio, TX 78249
Insurance: Delta Dental PPO, DeltaCare USA, Delta Dental Premier
By Appointment Only: Yes
Services: Tooth Veneers, Tooth Whitening, Dentists, X-Rays, Dentists, Root Canals, Tooth Extraction, Sedation Dentistry
I have been bringing my son here for over a year and he has dental issues. Dr. Hernandez has always been professional and courteous with my children. My experience has been that She always tries to choose the most conservative approach. My daughter is a hard one to handle and Dr. Hernandez was very kind to her. Her staff have been easy to work with and as for my billing...they have always disclosed accurately to me. I would highly recommend her dental office.
Not only was Dr. Hernandez rude and abrasive to my 3 year old daughter, her office staff had absolutely no honesty or integrity when it came to billing my insurance company. The rude and rough approach of Dr. Hernandez frightened my daughter so much, my poor kid is now traumatized about visiting any dentist (even our new, much better dentist). Whats more, the office staff never once adhered to my insurance co-pay schedule and claimed that I owed extra exam fees for ridiculous things like special x-rays. Talk about squeezing blood from a stone - these folks are pros! To be certain, I called my insurer and discussed the issue. Long story short, Dr. Hernandez was billing us incorrectly for several procedures but still refused to reverse the charges or even try to be honest with us. How ridiculous and money-hungry can they get! I fully plan to file the appropriate complaints against Dr. Hernandez with both my insurance company and the BBB for what I'm convinced is fraud, abuse and poor business practices. Bottom line, she’ll be rude to your child, ruin your kid’s trust in dentistry and squeeze your wallet for every dime she can. This is San Antonio – find another dentist, you have choices!
10/17/2011Provided by Citysearch -
If I had to choose a dentist, I would have steered clear and far away from this dentist. This dentist is a fast talker and did not take the time to explain any procedures she was going to do to my child. She just did what she wanted to do!!! My poor child was Sheila's tool for stealing money from our insurance company. She preformed procedures that we not necessary. She will ACT as if she cares, ACT as if she is helping you and your child BUT she will do what she wants. She does not listen to the parent nor does she care about your childs dental health. She is only after money. True, her staff is sweet and helpful, but they have admitted to Sheila's unethical procedures in the dental industry. Good luck. And don't be surprised if you end up unhappy with the work you get from this dentist. Remember, you have been warned.
This is the worst pediatric dentist in all of San Antonio!!! I have lived here for 7 years and have tried 3 pediatric dentists. Dr. Hernandez is by far the worst one. I went to her because I had to find a dentist for my children. Since her office opened up so close to where I live, I decided to try her. What a HUGE mistake! It took the dentist less than 5 min. to clean both my children's teeth and on top of that she took x-rays without my knowledge. When I went to switch dentists, I found out that she took so many needless xrays that my insurance would not cover anymore for the rest of the year!!!! NOT ONLY THAT, when I went back to her office to request those x-rays, she said I had to PAY for them!!!!!!! I wouldn't recommend this dentist to even my worst enemy!!!!!
01/05/2011Provided by Citysearch -
Took my daughter (4) here for her first dentist appointment ever. She was really excited to be there until she got in the chair, and I feel like they hardly made any effort to make her feel comfortable or let her know what was going on. Dr. Hernandez was way too quick and it didn't seem like she cared to make my daughter feel comfortable, especially for it being her first time! And they kept asking me if it was her first time, over and over, and if they'd looked through ALL the paperwork I had just filled out, they would have known the answer to it! For being a 'pediatric' dentist, I'm not happy with our experience. Also, the nurse/helper/whoever it was that took us back couldn't even run the machines right!! She didn't realize the reason the pulse machine wasn't working was because it wasn't plugged in, and she had trouble putting the blood pressure cuff on the right way. Then we tried to get x-rays, and the 'nurse' told me I needed to wait outside the door. I said, ""Oh I know, I just wanted to tell her what was going to happen."" And the 'nurse' said, ""Oh. I thought that was MY job."" So I said, ""Well I'm her MOM..."" ...She didn't end up being able to get xrays of my daughter. Oh and the front lobby isn't made for kids in ANY way. Just couches. My normal dentist has more for kids than that! Won't be going here again!
11/16/2010Provided by Citysearch -
Just wanted to share my experienced with this Pediatric Dentist... Not only that I waited for so long.... and then see my kids for less than 5 minutes??? Took an x-ray with no explanations??? Does it makes sense??? And talk about other patients??? That is very, very unprofessional!!! Does she talk about my kids too to other parents after I live??? I suggest not to see this Dentist ever again and never recommend to other families... this is the most awful experienced ever...
11/09/2010Provided by Citysearch -
This was my first experience of my son dental...
Dr. Hernandez is the best Pediatric Dentist of teeth! I have ignored my teeth due to fear. I am so happy with Dr. Hernandez. I no longer cancel my dental appointment. He is so kind and gentle. I have finally finished all my dental work. I was surprised by the treatment, within few days my son's all dental problems got vanished and I am really thankful to Dr. Hernandez to give me a high quality treatment within economical range. I recommend Dr. Hernandez to anyone. Thank you so much Dr. Hernandez and to his amazing staff.
11/02/2010Provided by Citysearch -
I just wanted to say thank you for making my daughters first dental experience a wonderful one. I think I was more nervous than she was, but your bedside manor was amazing, and I would highly recommend your practice to anyone in the San Antonio area who is looking for a great dentist for children.
If you love your sanity and your children, DO NOT, I repeat.....DO NOT take your children to this Dentist. I have never written a review or been so determined to share my experience with as many people as I could, but in this case, there is no way that I could stand by any let any one take the chance of experiencing the same horrors as me and my family have as patients of Dr Hernandez. It even pains me to call her a Dr as the title is not deserved. I couldn't even begin to describe the horror and trauma that has been experienced and it involves EVERY employee of this office. This was BY FAR the worst experience I have ever had at a medical or any other office. PLEASE take my advice. Stay away. The staff is beyond rude and incompetent. The doctor is a nutjob and I'm sure the staff learned all about treating people badly from her. They are disorganized, unprofessional and laughable all at once. SPARE YOURSELF the pain and DO NOT trust these people with your children.