16018 University Oak, Suite 101, San Antonio, TX 78249
Phone: (210) 248-9289
Fax: (855) 237-6300
Comfort Specialist Dealer
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Called around noon on Saturday, they told the tech would be to my home between 4 & 8pm, at 4:30pm they called to tell me he would not be coming today. But for an additional $110.00 they could send him out the next day (Sunday). Since the temperature was dropping into the 30's over night I agreed.
Jonathon showed up on Sunday morning spent an hour to determine the problem. Told me that "System took a surge and most of the electrical components are fried" would cost $1,681.00 to repair. I paid him the $129.00 service call charge and told him I would need to get a second opinion. Jonathan smiled, took my money and left in a hurry. I checked to make sure he had put everything back as he found it. That's when I found that he had badly damaged the condensate collection pan below the air handler. I was with him for the first thirty minutes so I know for fact it wasn't damaged before.
Then I called Climate Care Air Conditioning & Heating, they showed up in less than an hour. they determined what the problem was (corroded connections), made the repair all in less than an hour and charged me $142.
I will not call Champion A/C again.
They sell you a unit; you are forgotten (they got paid); the unit is inoperable the first cold front; Mr. Tony, the owner, tries to be intimidating and assumes he is an educated person -- he is not. I had an energy efficient report stating: my unit is NOT the right one; my bills will reflect this. I made several attempts to Champion thusly; to no avail. They have their money, I have a unit that will not last long and will be costly to run.
This company does great with Tune-ups. They charged us very little for their tuneup when we asked for one as part of our repairs. The system is running lot cooler than it was before it even broke down, and that may be because of the tunep this San Antonio company did for us.
08/30/2011Provided by Citysearch -
Initially I was very impressed with the response when my AC went out especially when they sent a technician over on a Friday night to adjust the repair since I had a house full of kids for a sleep over birthday party. However, I found out they left all the old parts in my attic from the technician. He said they would contact me the next week to remove the items because it wasn?t the level of work Champion did.
Well, I never heard from them and I?ve called several times to report the issue and they?ve never called back. So if they do work at your house make sure you take the time to inspect the work area to ensure they remove the old parts. Don?t be fooled with their over concern with sweeping the floor. I wouldn?t recommend them to anyone now.
06/08/2011Provided by Citysearch -
We had an Air Conditioning problem over the weekend and the company that normally services my system dropped the ball, so I gave Champion AC an opportunity. Roy Salinas was the technician that repaired my AC and he was fantastic.
He ended up getting to the house an hour and a half after I called them and he was very professional. After 20 minutes of diagnosing my air conditioner he explained that the capacitor (spelling) was the problem and replaced it immediately.
I was thrilled with the price and service and have already recommended Champion AC to some of my family members who get annual service for their AC. These guys are top notch and have great employees. Highly recommended!
05/31/2011Provided by Citysearch -
**BUYER BEWARE *** AC went out Thur night right before the Memorial Day weekend. Called *Champion AC, and almost 4 hours later a tech arrived. Told him that we noticed no AC and shut the unit off, ... he said "" Good because if you hadn't it would have burned out the motor"". $269.00 later, he reset the thermostat on 66 and and said let it run to get the house cooled down. The next morning we realized we STILL had no AC. Now, its Friday...and after repeated calls to the office, a tech comes back to the house somewhere near 5PM. He informs us that we now need a motor!!
We call Saturday morning to find out when he is returning to install the motor. We are told its to late to get one from the warehouse, we are screwed until Tuesday after the Holiday weekend. Now its Tues, ... and once again, We call the office for the time the tech will be here. We are told between 3 and 4PM. No priority given whatsoever and they still havent shown up!! BUYER BEWARE, of this company ... if you have disposable cash, call them, if you want ""good customer service and a satisfactory job done -DO NOT !!!!!!!!!!!!!!! Did I mention it's been 100 degrees every day of this 6 day issue??
08/14/2010Provided by Citysearch -
OK.. I came to citysearch to find a company that people trusted and recommended. Champion A/C appeared the best. So I called them. They came out fast (plus) My inside unit had been freezing up and finally I had no cold air at all. When they came out they told me I had a freon leak and immediately said R22 is no longer available and you need a new system. Being gullible, I had the young man give me a quote for new systems. I was now in a panic because I couldn't afford new. When they left I cried for a long while wondering what we were going to do. I did some research and soon found that R22 was available but going up in price. The next day the manager called me to give me a discount on the new systems because my husband is a Purple Heart Vietnam vet.(nice gesture) I explained that I really needed just a repair and he said he could send someone out to give me an estimate. In the meantime, I had called another company to come out. They diagnosed the leak and told me it could be fixed for $507.00 WTH.. When Champion comes back out and give me an estimate (at no charge) for the repair, they send the same guy back out again and AGAIN he refuses to fix it, saying sorry, I won't do that to you. You need a new system and still doesn't leave me estimate to repair. He pumps a bunch of R22 into the system so it will be cold, but still leaking and leaves. (no charge for the R22 - that is not supposed to be available) It must be nice in this economy to turn away business. I finally called Sears and they came out and fixed it for $410.00. They were there for an hour and fix the leak at the compressor and took about an hour to complete the work. System is running beautifully. (BTW my system was installed 3/20/2003 it's only 10 years old) I was initially impressed with Champion, and quickly became disappointed. I'm glad others had a good experience. Mine was not - even though I wanted it to be.
08/07/2010Provided by Citysearch -
My rental property's compressor went out earlier this year---had to buy a new one and Champion's made it out THAT day---sticker shock of course, but they even gave me a bit of a refund after the quoted price didn't match the sales price---Debbie is AWESOME! Now to replace coils---3 months later, Michael came by and gave me a quote--12 months interest free finance---what a great deal. Champion is now my GO-TO company for servicing my rental property---thanks so much for making a painful purchase a little easier on our wallets!~