Central Park Driving School
7115 Blanco Rd Ste 114, San Antonio, TX 78216
Phone: (210) 344-3886
Fax Number: (210) 344-3886
Fax: (210) 344-3886
Classes Offered: Driving Instruction
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My 15 year old took driver's education and behind the wheel lessons from Central Park school at his high school. His instructor taught him the traffic rules thoroughly. His driving instructor sent him and me a text to remind us of each driving lesson. He was a patient and calm teacher because my son had no experience and is NOT a natural at driving. The instructor always waited until I picked up my son before he left since it was dark.
By far the worst service provider I have come across in quite some time. Rude, uneducated, unprofessional staff. Policies and procedures are not communicated efficiently and effectively to parents. They do not answer the phone most of the time-it took me a week to get a hold of someone to ask a question. I was given incorrect information which led to me traveling to their office from 45 minutes away only to be treated rudely again when I explained that I had was simply following the instructions I received from them by phone. The office is dark, smelly, dirty, crowded, disorganized and had a floor fan in the lobby as the A/C appeared to be out. This school has simply cornered the local market for driver's education because there isn't enough competition to run them out of business or force them to change. Hopefully since new businesses are opening up to give them a run for their money one of the two will happen. No one that pays $400 for a service deserves to be treated disrespectfully when they need help getting through the process of obtaining a driver's license for their child. I am also leery of them insisting on cash for things-that is a red flag!!!!
There are 2 parts to the instruction: sit down class and 7 driving sessions. The sit-down sessions are ok. Its nothing that they couldn't do online but they charge the full 2-part fee for just the 2nd part if you do the 1st part yourself. the last of the 7 sessions is a driving test that is harder than the DPS. they don't tell you that up front. I was expecting to teach the finishing-up driving part in my car which is different than their small cars but my child had to pass their test first which cause a lot of angst and $$ since they charge for each 'test'. Also, on the last day, they squashed 5 people in a car (they are only supposed to have 4). They had 3 in the backseat with my HS daughter literally squashed between 2 HS boys - NOT GOOD.
There was also a time when there was a problem with the steering or brakes but they went out with the car anyway.
The driving instructors sometimes have different expectations and this can be confusing for the students and what pleases one instructor may displease another (too fast for one, too slow for another, etc.)
Make sure that you call each and every morning to confirm that your Class, Drive or Observation is still scheduled and that you are scheduled for it. They will tell you that you don't need to call, but you do. If YOU don't verify you might waste a trip when they cancel. They will charge you a fee of $25.00 if you don't call and cancel your Drive appointment at least 4 hours prior to the appointment, but hey won't give you credit if they cancel and you waste a trip. You must pay this fee in cash as well (hmm). And they will not tell you that you have any fees to pay until you have completed the class. Then they have you over a barrel. You must pay the fees before they will give you the paperwork necessary to take to DPS.
Only the Owner of the company can / will make decisions, exceptions, etc.. The owner does not trust the staff that they have hired to make decisions. In addition, the staff in the office after 5:00 pm cannot answer any questions or solve any problems or concerns. You must bring your concerns to the attention of the Office Manager between 9:00 am to 5:00 pm who will then discuss it with the Owner (you can't speak directly to the owner) and get back to you.
If you do decide to go with Central Park Driving School, Question everything, don't assume anything and get their responses in writing. They will make you sign a contract. Hold them accountable to that contract as well.
Do not waste your money on Central Park Driving. You will be spending your money to be treated like a second class citizen, your child will be frustrated and treated like a moron and they will mix up your paperwork and scheduled drives. The customer service is beyond bad. They lack organization skills and the ability to schedule drives appropriately. When you express your aggravation they laugh at you. It is absolutely sickening.
12/20/2011Provided by Citysearch -
first of all they changed their classes on you without notice. if this is routine they should tell you in advance what their intentions are.
they messed up my wk schedule not mentioning my sons wk schedule. he is a high school student and has a part time job that he originaly had requested time off. It's a no wonder they give these kids 5 months to make up a class. they have no consideration for their customers. i should have picked up on their customer service first time i walked in there and the receptionist was rude and not helpful at all. her respond to my questions was you need to check on line. And this special prevlidge they advertise ""only for AHHS students"" is pathetic. I pd my fee just as they asked.
11/15/2010Provided by Citysearch -
My two oldest kids got so much out of their classes at Central Park Driving School. They always came home from class telling me all of the ""cool things about the road"" and the effects of drinking and driving and texting while driving. The classroom instructor was serious about the kids turning in their notebooks on time, and finishing their assignments, but as firm as he was, he was also lots of fun and always had great things to tell the kids, even from his personal experiences.
The driving instructors are great too! Being a mom who is always paranoid about their kids' driving, I was absolutely amazed at the instructors' nerves of steel. They are very patient with the student driver and are always giving them tips on driving defensively.
My two oldest kids have really enjoyed this driving school, and have even voiced to me and the Central Park Driving School staff that they are going to miss their classes and drives, not to mention the instructors themselves. I am highly satisfied with this driving school and I am going to send the rest of my kids to take driving classes there when it comes time for them to start driving.
Also, come to find out at the beginning of the kids' driving course, the owner of Central Park Driving School (Robert Zaldivar) was the very same man who had taught me how to drive when I was taking a driving course in my high school years back in the 80's. Back in my day, when I took driving from Mr. Zaldivar, I too learned very much and I have remembered a lot. His driving lessons and behind-the-wheel instruction helped make the a good driver, and I feel certain that his lessons (taught to my kids by his brother in the classroom) will be passed on to my kids.
I would HIGHLY recommend Central Park Driving School to anyone who wants their kids to learn how to be better, defensive drivers.
04/26/2008Provided by Citysearch -
I do not recommend this driving school! They frequently cancel driving appointments for my children and because of that, I had to pay 45 Dollars to extend the contract, all because they could not provide the drivers. Many of the instructors are old, one is even senile and frequently refers to Viet Nam. Pick Central Park if you want your kids to be educated by unreliable, old just plain stupid people. It took them 3 weeks to get my daughters permit, even though they said 3 days. Now, she is unable to get her license on her birthday because of them. I have spoken to three other parents who have had the same problems. One of the drivers used his brake so frequently that my daughter cut her hand on the steering wheel. The cars themselves are hazards with wires and tape dangling near the peddles.