CCPA

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Please contact the business for updated hours/services due to the COVID-19 advisory.

Hours
Regular Hours
Mon - Sat:
Sun:
Payment method
discover, mastercard, amex, visa
Location
The Colonnade
Neighborhoods
Vance Jackson, Northwest Side
AKA

DVD Exchange

Categories
Music Stores, Used & Vintage Music Dealers
Other Information

Price Range : Below Average

Reviews

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Rick D

07/21/2010

Provided by Citysearch - 
Overall
Need Cash Fast? Sell Ur Blu-Rays Here

Just the facts, ma'am: Went to the CD Exchange at the Colonnade to sell some fairly rare import music CD singles. It was a stormy afternoon, but I like the rain. In spite of the weather, the place had about ten people inside. When I walked up the counter there was a line of two persons and then me. After the lone employee was done with the two ahead of me, it was my turn. I told him I was there to sell five CDs. He said wait a few minutes. So while he was doing whatever he needed to do I hung around the counter because I was not interested in buying anything; i was there to sell. Apparently every other customer that comes in has precedence over a customer that is selling media, including a customer who only wants to listen at a listening station, AND a customer who wants to have their jacked-up CD resurfaced. By the way, for this extremely complicated and technical procedure, ""Darren"" or ""Darryl"" had to retrieve a second employee from ""the back"" so he could squirt rubbing compound on a CD and put it in a buffing machine. Only to find out that the CD was still not going to be repaired because the scratch was just too deep. All the while people coming and going and I'm still on ""HOLD"" for all intents and purposes. Finally when it was ""my turn"" he looks up the value of the CDs on the computer I ask what reference he uses to value the CDs. Darren says ""What do you mean what reference?"" I told him that it was obvious he was looking up a website or database to look up market value and he responds with ""We use Amazon. Does that help you out at all?"" So okay, scruffy , Shaggy from Scooby Doo looking Darryl/Darren wants to give me attitude. Long story short (too late), I decided to take my business elsewhere: To another CD Exchange where the employees were just as confused but I managed to eek out about 10% more cash for the CDs. One more thing, Blu-Rays are a hot commodity, but they have gone down in value.