Budget Rent A Car
9990 Perrin Beitel Rd, San Antonio, TX 78217
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Absolutely horrendous customer service. Manager mocked other customers after getting off the phone with them or after they left in front of my family AND KIDS! Broke down furniture, dirty vehicle, and to top it all off when I asked to do a walk around of the vehicle the manager came out for about 2 minutes and said "that's it, we're done" and threw the paperwork in my step-daughters face, walked to her trailer and locked the door. WOW! Budget customer service made things right but this place is nasty and so are the people.
I rented a Budget truck for a move and the truck broke down on us at 1000 Sunday morning in Denton, TX. Roadside assistance left My wife, 8 week old baby, my father, my 84 year old grandfather and myself on the side of the road for 6 hours to get us towed despite being only 1 mile from the closest Budget office and only 24 miles from their fleet repair station in Grapevine. Both of which were open at the time of break down but closed before anyone bother to tow us. When they did tow me they towed me to wrong location. I called road side assistance back three times and tried to get us towed to the correct place but each representative was more rude than the next saying "we would never tow a truck twice" and "you just don't understand" They also told me "all of my expenses would be reimbursed and to just check into a hotel and we will call at 0800 to let you know how long on the repair" I am still today waiting for that 0800 phone call as that was that last I have ever heard from Road side assistance. I went to the local budget office and spoke to the employee there who confirm that we were indeed in the wrong spot and would have to be towed a second time. He just called fleet repair directly and they got us a tow truck. Unfortunately, that process took another four hours and it wasn't till 1200 the next day that they were actually able to get the truck at the correct location. It then took another four hours to repair the truck. We didn't get back on the road till after 1600 over 30 hours since we have broken down. I have since called to get reimbursed for my expenses which they are now trying to put limits on saying I was only allowed so much for food or hotel. This of course was never mentioned when I was stranded. Also every time I call we are told to call back at another time or a manager will call in a hour and never does. Today they had the nerve to transfer me to a off track betting company. Don't let this happen to you or your family boycott Budget!