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BBB Rating
A+
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Hours

Regular Hours

Payment method
mastercard, discover, visa, amex
Neighborhoods
Uptown Broadway, Mahncke Park
AKA

The Bridal Salon of San Antonio

Categories
Bridal Shops, Women's Clothing

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Reviews

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PBrent

06/30/2011

Provided by Citysearch - 
Overall
Warm and Friendly

I live in L.A. but recently came to your salon with my mom (who lives in San Antonio) and the whole family in tow! You and your staff were so warm and friendly, I want to thank you for that. It was a fantastic experience; your great eye, top-notch selection of dresses and inviting environment were wonderful. I wanted to get a dress at your salon, but ended up finding a dress close to home at a price I couldn

DW 6039

06/30/2011

Provided by Citysearch - 
Overall
Thank You So Much

Thank you so much for all your help and kindness while I was preparing for my wedding

After finding my dress, the guidance did not stop there. Every step of the way you were dependable, professional and kind. I will urge all of my friends to their dresses at your beautiful shop!

Julene Erle

06/24/2011

Provided by Citysearch - 
Overall
One million thank you's to you and your staff!!!

""One Million thank you’s to you and your staff!!! You were amazing – honestly thank you so much! You handled Samantha (& me! J) perfectly and thanks to your sincererity, professionalism and fondness for people in general – you helped to make the Symphony Ball the most memorable moment that Sammy – and even myself have had to date.

Everything was perfect. You are wonderful – I will rave about the Bridal Salon forever!""

Dee Englander

06/22/2011

Provided by Citysearch - 
Overall
One of a kind service

One of a kind service is what I got when I visited the Bridal Salon. Everytime I have been there, Amy the owner has gone out of her way to cater to the bride! I purchased my wedding gown here, and I have been in several weddings where I've worn dresses from here. The selection is the best in San Antonio, I recommend the Bridal Salon to everyone I know! I'm sorry not everyone has had a good experience, but I think it is such a great store, I definitely think everyone should check it out. I know some people think it's too expensive, but they sell beautiful dresses that are comparable in price to any other store, you just have to let them know your budget and they will accomadate you.

meghancartern

06/17/2011

Provided by Citysearch - 
Overall
Simply the best

Simply the Best This is the best Bridal Salon in San Antonio, or in Texas for all that matters. Their selection is incredible and the service made me feel like they care while they and know what they are doing. I was most impressed with the follow up on any questions I had as Iwent through the process, form ordering to fittings. They handled all 12 of my bridesmaids as well and they too had a wondreful experience. The highest quality at the best price is the best way to describe them. I loved working with them and will send all my friends there too.

Tlilman

06/14/2011

Provided by Citysearch - 
Overall
Relationship Builder

Absolute beautiful experience I did not expect the service I received: The staff cared and understood what I was looking for and they loved helping me. The owner offered to soften my moms opinion and I let her. It worked, because instantly my mom begain to speak like them, asking me ""what dress made me feel beautiful.?"" it was like a 180 from my mom and that had not been my experience. The owner said ""Good, now we wont have to tie her up in the back room, where we keep momzillas."" I think they showed her how to treat me while I found ""my"" favorite dress. I did find my dream dress and all my bridesmaids gowns. I will never forget what the experience has done for me and my moms relationship. I encourage everybody to go experience the Bridal Salon!!!!!!!!!!!!!!!

GratefulRedHead

06/07/2011

Provided by Citysearch - 
Overall
Save yourself time and go here first.

Prior to making an appointment with the Bridal Salon I had tried on dresses at 5 or 6 different shops around town. I found a few things I like but nothing that I loved, until I went to the Bridal Salon.
From the moment I walked in, I was made to feel comfortable. I spoke to the sales associate and explained to her my budget ($1000 max) and what I was looking for. She nailed it on her first try. The first dress she brought me was exactly what I wanted and was within my budget. My bridesmaids purchased their dresses from the Bridal Salon as well and all of them were happy that they didn't look like typical bridesmaid's dresses and they would be able to wear them again. They weren't expensive either, I believe they were around $200.
My experience with Bridal Salon was excellent, the customer service was top notch from start to finish. I was also impressed with the seamstress, she did a wonderful job with my dress and the cost was fair. I would definitely recommend this salon to any bride looking for her dream wedding gown.

Angela F Williams

06/07/2011

Provided by Citysearch - 
Overall
So helpful

Came Through in a Crisis The bridesmaid dresses I ordered in Dec. from another store were due to arrive in Jun for an Oct. wedding. At the end of June we discovered that said store had not ordered the dresses and absconded with the money. The designer referred us to the Bridal Salon who ordered our dresses immediately. They were able to get the dresses in record time. Since one bridesmaid lived out of the country and was only coming to town days before the wedding Bridal Salon agreed to alter her dress at no extra rush charge. The staff tracked the dresses and kept me appraised. The service was excellent. I can only recommend them.

lbenezra

06/06/2011

Provided by Citysearch - 
Overall
Keep doing what your doing

I was married in Feb 2008 and worked with the Bridal Salon for more than a year before the wedding and loved every second of it. Everyone there treated me like I was the first and only Bride they've ever had! Take in consideration that they have thousands of brides every year and only 7 are mad. Either the other reviews are snobby jerks and expect the world or girls who wish they had the money to buy from this Salon and got way in over their head planning a wedding they could never afford and took it out on everyone around them. I'm taking my dear friend in there today to look at dresses because I couldn't imagine letting her go anywhere else for her special day. I couldn't believe the reviews I saw when I was looking up their number so I had to leave a good one. Keep doing what your doing Bridal Salon!!

honeybear0831

01/12/2011

Provided by Citysearch - 
Overall
Skip this place

My friend thought we should try this place out since her aunt bought her dress here. My appointment literally lasted 25 minutes. I may be new at this, but I'm pretty sure they should last a little longer.

Our sales associate was rude and acted put off by us being there. She didn't listen to what kind of dress I wanted and implied that we go elsewhere to shop.

No problem, I'll buy my $5000 dress somewhere else.

penguindust

10/08/2010

Provided by Citysearch - 
Overall
uppity

This was the first store that I went to to try on gowns because they had a Jim Hjelm trunk show. When my mom and I got there we said our max budget was $1700. The girl initally said they didn't have anything but I guess I looked said because she said ""well we have some sample dresses that are from past seasons and aren't made anymore"". I said great... so I tried on some of those. First off.. I should've known... when you try on dresses you're supposed to step in to them, not drag over your head like she did to me. I wasn't surprised that the samples I was trying on had foundation and lipstick stains on the inside! Geez. I know stuff can be dry cleaned but these are still $1000+ dresses!

I asked her prices and she didn't know. She didn't seem to know much even though she said she's worked there for 3 yrs. Honestly... I think they don't like Mexicans...... there was a white family there grandma, mother, and daughter and they were being served hand and foot and I overheard them saying she was trying on stuff the first time.

Oh well...

rc100945

01/20/2010

Overall
BAD SERVICE

THE WORST PLACE TO SHOP FOR BRIDESMAIDS DRESSES. My cousin found a bridesmaid dress that she liked but was not 100% sure that she wanted that dress. She informed the girl that was helping that she wanted to come back and show her mom before she made a final decision. The girl working there told her she would make a note of which dress she liked and could take down the bridesmaid names and numbers so when she was sure about the dress they would call the bridesmaids and get their measurements. Three months later they went behind her back and called nearly all the bridesmaids and told them to come in and get fitted without informing the Bride. My cousin had no idea they did that until one of the bridesmaids called to tell her she made a deposit on the dress. My cousin (the bride) was so upset and called the Bridal Salon to tell them she never told them that was the dress she wanted for sure. They made the mistake and did not own up to it. They were supposed to call her back, NEVER DID. Then once she spoke to the manager she said they do not give refunds. The manager would only put the deposit towards another dress. Luckily it was not until much YELLING that they "claim" they will refund the bridesmaid deposit. We will see.





Do not go there; it is not worth the headache.

SarahKein

01/06/2010

Provided by Citysearch - 
Overall
Wow

I felt very special while I was there and I appreciate the owner calling me again before she placed my order. She wanted to be sure I had no doubts about my gown....now that's an unselfish act.

I am very surprised by the badreviews, because they do not match with the experiences I have had with them. Could it be the competition writing the bad reviews ?because everything has gone very smoothly for me and I highly reccomend the Bridal Salon of San Antonio and their staff.

I see them always going above and beyond normal duty. They love what they are doing and they made me feel so special. They are very very good at finding the gown that was the most flattering on me.

While I was there, they served champagne and cookies....that was a sweet touch.

Oh and their selection...omg it is beautiful and the prices are amazing. You can go as low as $500 and as high as $12,000.

I highly reccomend them.

sarahnewlywed

11/12/2009

Overall
above and beyond...wow

I bought a gown from another Salon that got ruined, so I entered The Bridal Salon Of San Antonio thinking there was no hope. The staff helped me find my dream gown and didnt allow me to make the purchase until they could verify that the vendor could get it to me in time. We got it two weeks earlier than they said. The owner Amy, and the seamstress Ana, stayed late one evening to accomidate my fitting.



I read the reviews below and I cant even believe they could be true. Amy's staff is very well trained and you can tell they are genuine in loving to help brides.



They have the absolute best selection of designer wedding gowns and bridesmaids and teh best service I have ever experienced.



Sarah

Jamey Cezeaux

09/03/2009

Provided by Citysearch - 
Overall
Horrible Follow-through - Just out to get your money

I ordered my dress and paid upfront for it - $1700. Dress wasn't shipped until 5 weeks before my wedding, then it was lost for 2 weeks. I was told it would take 4 weeks to alter. I got them to alter it quickly, charged me extra (they WON'T tell you a price for alterations until after they're done!). They ordered the wrong veil and tried to tell me I couldn't get a refund, even though the correct one might not be back before the wedding. When I went to pick up my dress, they SNAGGED it in FRONT of me and told me they couldn't see anything wrong with it after I showed them. Then they tried to pin it on ME. Worst $2000 I will ever spend - don't make the same mistake I made. They are nice and tell you what you want to hear until they mess everything up!!!

Reginald Van Strosburg

09/03/2009

Provided by Citysearch - 
Overall
a Happy Ending

My guest and I had the grilled Sea Bass. You can't really go wrong with Sea Bass, when it is fresh. The Bass was fresh on this summer afternoon. Our waitress was a little slip of a girl named Elizabeth, studying nursing at the university. I was immediately attracted to her and she blushed as my hand grazed wistfully across her hand as she extened the wine glasses. Jerome was not pleased with my advance, but soon came to except my appreciation for the lass. The vegetable medley was a bit disappointing.....as was the wine. But then, it was my friend that incorrectly chose the merlot to clash with the sea bass. I said ""Thank you Liz"" as she handed me the check. She was clearly shaken by my strong features and self assured manner. I so wanted to reassure her....but of course....there was Jerome. So I grabbed the check and went to ask her a question about the total......at least that was what Jerome thought. She agreed to meet me later .....and did. Three bottles of Pinot and four egyption cotton towels later.....:).....the universe was in balance.

Oh yes......I shall return to Francois's for the Sea Bass....oh yes.

dssbsn

02/28/2009

Provided by Citysearch - 
Overall
bad experience

The staff was very helpful before the purchase of my $3000 gown. Once I paid for the dress, everything changed. I ordered my bridesmaids' dresses there also. When my bridesmaids ordered their dresses, the staff was very ignorant and rude. they ordered dresses that were insanely HUGE to point where it was next to impossible to have them altered down to the size my bridesmaids were. One of my friends ordered her dress after the girl on the phone said that her shape must be ""boxy"" because her measurements did not make sense. She is an athletic size 2. All the dresses ordered were about 6 sizes too big - except for the one ordered by my ""boxy"" friend only because she insisted on telling the girl what size to order. They made her sign a paper stating the bridal salon was not responsible if the dress was too small. She still had to have it altered because it was too big. They told her (size 2) she would need a size 18 - she refused and told them not to order anything bigger than a 12. They ordered a size 26 for my size 18 friend......a size 18 for my other size 6 friend.
Once all was said and done the owner/manager was very unprofessional and catty with me - even when I merely had questions.

cemex

02/21/2009

Provided by Citysearch - 
Overall
Worst Experience for a Bride

I came from another country and I was looking for my gown. I went to Bridal Salon of San Antonio and the first impression was great, the treat was amazing by the owner but after you make a deposit everything change. They told my lies about the year of the gown, they told my I could change If I want too for another one because I was buying one that they have there, it was the one everyone tries on. So I try to change for one new one and they were so rude. I don?t one any bride to pass through this experience. At the end I didn?t buy the dress and they kept my money bit that was better tan having to talk to the owner AMY again.

happy23customer

08/09/2008

Provided by Citysearch - 
Overall
Bridal Salon of San Antonio- Attentive, Caring Service

I purchased my gown and bridesmaids gowns from the Bridal Salon of San Antonio. They were immediately attentive even though I did not have an appointment. It was a last minute stop after a bad experience at another bridal salon where I recieved no attention or help. This was not the case at the Bridal Salon of San Antonio. The ladies including the manager were helpful in selecting the perfect gown for me and my bridal party. The staff was truly interested in helping me.

SanAntoniorose

07/10/2008

Provided by Citysearch - 
Overall
Love the young energy here!

Yes, the staff is young, but they do seem to know their merchandise and are the young lady who helped me was very understanding about finding a dress that would hide a scar from back surgery. I knew I was in '09 but I didn't feel intimidated. They even did a last minute fitting 2 hours before my wedding as the bustle was hanging funny. Amy fixed it right away with needle and thread and I felt like a princess from their non-pretentious attitude.

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