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Business Description
Bill Miller Bar-B-Q operates more than 65 restaurants in San Antonio, Corpus Christi and Austin, Texas. It specializes in traditional barbecue cuisine. The restaurant provides a dining area and food-to-go service. Bill Miller Bar-B-Q features barbecued beef cooked over live oak fires. Its menu includes chicken and poor boy sandwiches, potato salad, rodeo and wrangler plates, chicken delite, vegetable beef soup, peach cobbler and pecan pie. Bill Miller Bar-B-Q also serves iced tea in various flavors. The company offers catering service for family reunions, weddings, quinceaneras, company picnics, and school and church functions.
Hours

Regular Hours

Extra Phones

Phone: (210) 692-7043

Fax Number: (210) 692-7043

Payment method
discover, check, debit, amex
Price Range
$
Neighborhood
Northwest Side
AKA

Bill Miller Bar-B-Q Inc.

Bill Miller BBQ

Categories
Barbecue Restaurants, Caterers, Restaurants
Other Information

Parking: Lot, Private

Wi-Fi: No

Bike Parking: No

Attire: Casual

Wheelchair Accessible: Yes

Cuisines: Caterers, Barbecue

Alcohol: No

Takes Reservations: No

Outdoor Seating: No

Price Range : Below Average

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Reviews

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fc009834

02/08/2011

Overall
Surprisingly Terrible Service at Wurzbach Location!

UPDATED POSTING & CHANGE IN RATING:

I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers!

_______________________________________________

OLD POSTING:

(1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!

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