Bandera Family Health Care
7579 N Loop 1604 W Ste 100, San Antonio, TX 78249
Bandera Family Health Care has not yet specified accepted insurance plans.
Bandera Family Health Care has not yet specified any specialties.
On 02-15-16 I had an appointment with the P.A. Brian Poliquin. I suffering from severe asthma. He explained everything very carefully then started me on breathing treatment and explained a detail plan to get the asthma under control. I've never met such a knowledgable and courteous medical person in all my years (65). He is definitely my go to guy now. The staff also treated me with respect and were very friendly.
If I could give no stars, I would. Lets start here. They take entirely too long to see you. If you make an Appt at 11am, dont expect to be seen til 1pm. So bring your phone charger or some form of entertainment. The staff are a bunch of bumbling idiots. No one is ever on the same page. The amount of money they seem to put into staff that do not interact with patients should be put towards hiring quality nurses or nurse aids. It's Pathetic!!!!! The Doctor's are pretty good, but because the offices are poorly managed, they will lose me as a patient, as well as the rest of my family. I could go on about the rest of the staff, but I choose to keep my thoughts to myself because this review will go south VERY QUICK! Just dont waste your time making them your doctors. Because they have bitten off more than they can chew and do not have the staff to help. THAT IS ALL.
I highly recommend Dr.Beck. but if office continues to make me wait more than an hour every time and can't get prescriptions authorized with insurance and pharmacy in a timely manner. I will have to switch providers. Runs with all the efficency of a government office. If your on a time schedule.....avoid like the plague. Seriously missmanaged...I think they even shut the phones down for an hour during lunch. ..which is when most people try to call for persoanal business such as Doctors offices.
Bandera Family Health Care with Dr. Ramon Reyes and his wonderful assistants and staff provide the best health care in the San Antonio, TX Metro area. Reyes is a wise and capable doctor. His rapid dianosis and actions very possibly prevented my death when he determined I was infected with an e-coli infection. He initiated action and treatment that brought my temperature down from 105 to normal and continued treatment and medication till the terrible issue was resolved.. Over the past several years he continues to treat any of my ills with great success. Furthermore, his assistants and staff provide me fast, friendly, and excellent care and attention. He continues to add medical facilities/staff that provide one-stop examinations; thus, many times, eliminating the need to drive around the medical center area seeking exams. His facility is growing and expanding and I recommend my family and friends utilize him and his facilities. Again - Dr. Ramon saved my life. To me, he and his facility/staff are number one. Harry Dean Hood, retired aviation consultant, Helotes, TX.
03/01/2012Provided by Citysearch -
I used these doctors for about a year but I had my last straw with their shenanigans. They are so rude and incompetent, it is ridiculous. I went in about three weeks ago because I was about to pass out and I was running a fever. They said I had a sinus infection and prescribed me antibiotics. Turns out I was allergic to the antibiotic they gave me and I was rushed to the ER the next day. There I learned that antibiotics can't help sinus infections because most are viral. I called BFHC the day of the reaction and I called them the day after to see if I had a viral or bacterial infection. The receptionist said that I had no bacteria infection, so I asked why did they prescribe me the antibiotic. She said that she couldn't speak for the nurse and hung up on me. I was livid. As I found a new PCP, it turns out I had a very blatant case of mastoiditis and I was literally days away from losing my hearing and developing meningitis. BFHC would have caught it, had they simply looked behind my ear. This isn't the first times I have had problems with them. Dr. Beck is the worst doctor there. I went in with an allergic reaction one time and he gave me a shot in the hip that I refused. I couldn't walk for two days because the steroid given. Also during a visit, I asked him if the depo provera shot was effective. He said it was and wouldn't answer any of my questions about side effects. I said I wanted to wait and research the drug more, but he gave me the shot even though I refused five times. He said because I had asked, I had to get it. I have had horrible side effects from it and I have bad cysts that a gyno is trying to clear up. (Dr. Beck didn't even get his degree in the US according to the BFHC website) This place is not worth your time and money. They don't listen to you, they give you medicines for no reason and they can't explain their actions. I can't believe this place is still open with all the complaints they have and their lack of professionalism.
10/25/2011Provided by Citysearch -
Dr. Reyes is a great doctor but the staff is HORRIBLE!!! Go here if you enjoy spending your days off in a waiting room. Or if you enjoy paying to get labs drawn, then paying again for some doofus to tell you that they are normal. What a RIP!! Ohh and if you ask for a breakdown of your bill, they send you to another location to get it because the bandera location cant give you that information. wow
If your going to do business with this clinic be sure you get your payment up front.They don't pay their bills. I see trouble for this facility. If you can't pay your bills on time or not at all history shows that it can and will affect patient care because of revenue problems, they will have to cut back on staff and services. Be very weary!!!!!!!!!!