Arthritis Associates P A
4511 Horizon Hill Blvd, San Antonio, TX 78229
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I have never been treated so poorly by a clinic before. I've been going here for over a year but no more - today was the straw that broke the camel's back. You have to arrive 30 minutes early to your appointment to fill out paperwork. If it takes you longer than 30 minutes (it's a large, 4-5 page front and back packet) then the doctor will not see you! Not that it matters much anyway, in the year I've been going to Arthritis Associates I do not think I've ever seen my doctor for more than 10 minutes at a time - one time he even walked out of the room while I was still talking! The nurses are catty and you always get the feeling that they start gossiping about you as soon as you leave the room. They never send out prescriptions, and you always have to call and call and call, begging them to please just give you your medicine that was prescribed. Everyone is rude and it's impossible to get anyone on the phone. Need an infusion? Do not bother. You'll be getting your treatment in a tiny, overcrowded room where you're so close to the other patients you're brushing elbows. There's no hospitality, no compassion, no empathy here. There are dozens of other rheumatologists in San Antonio who are far superior and would actually take care of you and put your needs above just making a quick buck. Take your care and your business elsewhere!
They give u an appt. time, but still expect u 2 get there 15 min. earlier just so u can wait over 1 hr 2 get a room then wait another 30 b4 u c ur doc. U can only c the doc 4 a total of 15 min. Anything after that is 2 bad so sad, the doc will walk out while u r still talking!!! The billing department is a huge disorganised mess. They have no clue what they r doing and dont seem 2 like returning phone calls.