Apartments Woodhollow

When I was viewing these apartments I thought the reviews had to be wrong. They have a big beautiful pool and nicely kept property. the unit I viewed before leasing was nothing like what I actually got. they didn't allow me to view my unit until move in day. Walking in with the leasing agent she was apologizing immediately and promising to fix things even though they had 3 weeks to prepare for my move in july. the ac was not working, the kitchen was severely infested with roaches even INSIDE the fridge! my kids were afraid to even come in their new home until a week after we got our keys and I did daily bombings myself. the carpets had huge tears, filthy and stained. My master bedroom had animal feces on the carpet showing their was no cleaning involved in the make-ready process. Also stated I wasn't able to even use my fireplace unless you pay to have it professionally cleaned and provide proof of renters insurance since its so old they would not maintain it. the door from 2nd bedroom was hanging off the hinges and fell off completely 3 days after move in very nearly on top of my 3 year old. My stove is yellow from years of no cleaning and probably original from the 70s when it was built. The bath tubs are liners and deteriorating my children cant even bathe in them because the bottom is coming apart no matter how much I scrub it never looks clean. The management team is okay at best.. Alfred listens and helps if you have an issue. Brandie is very rude and doesn't really care about her tenants or their needs or feelings. Theres no professionalism when she talks to you she will say anything she wants with no consideration. anything you have to address with her will not be resolved and she will turn it around to be your fault even if its something the complex is supposed to have done before move in like pest control and making sure ac and appliances are working. As much of a clean freak as I am and through all the bombings ive done I still have to prepare dinner and serve from my dining table so the roaches don't get to our food before we do! its disgusting and no one should have to live this way. If you have good credit you can get into the new building and might be a better experience. otherwise I love my neighbors, the neighborhood and its quiet here all day all night