Angel Of Mercy Animal Critical Care
8734 Grissom Rd, San Antonio, TX 78251
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Oh, if only ZERO stars were possible! I just received yet another invoice from this wretched place with a handwritten note at the bottom stating "don't ever come back!" Granted, the balance was zeroed out as there should have NEVER been a balance to begin with but the bitter woman who handles their billing has to be by far the most tacky, unprofessional waste of space I have ever had to encounter. To anyone reading this.... as I sit here laughing hysterically at this woman's ignorant display, please TRUST that I will gladly take my pets elsewhere from this point forward and very strongly recommend that you do the same. Professional ethics here are clearly nonexistent!
With all of these bad reviews, I felt compelled to write this one. I am SO GLAD that Angel of Mercy was there for my family and me last week when our 9 month old puppy started having seizures out of the blue. They were polite and they took great care of my furbaby. Yes, they are a bit pricey but ... that's the nature of the beast (no pun intended) when it comes to an emergency. It's expensive for humans to go to the emergency room so, what do you expect? But the price wasn't so outrageous that I would post a bad review. Not to mention, they gave my a 5% military discount! At least with Angel of Mercy, I had a roundabout idea as to what my bill was going to be. I cannot say the same about Banfield- which is where I was taking my furbaby after I left AoM. Dr. Mikula was up front with everything while I felt like Banfield was grasping at straws. Which is leading me to take my dog back to a private veterinarian.
Anyhoo, THANK YOU ANGEL OF MERCY!! You took great care of my Penny and, for that, you are alright in my book. I hope I never see you again but, if I do need emergency care, you have my business. :-)
Highly recommend Angel of Mercy Animal Critical Care!! My kitten and I were treated like VIPs and I was so stressed out that I REALLY appreciated this a couple weeks ago. Dr Babbitt took time with me and my very sick animal and explained everything so well. The technician really cared about my pet...like it was his own baby! I felt very at ease leaving my tiny one in their hands! Everytime I called to check on her, I was not made to feel like a bother but given time and explanation of what was going on. When I requested to speak to a doc, Dr Ridder called me back in a reasonable amount of time. When it was time for me to pick up my kitten, the staff was very accommodating with my crazy schedule! Critical care is expensive (i keep a savings for emergency health care) but this clinic is reasonably priced for what you get in return. Thank you Dr Ridder, Dr Babbitt and all who assisted there at Angel of Mercy for saving this precious kitten that was so close to death. She is thriving now!
02/10/2012Provided by Citysearch -
I have had to use Angel of Mercy on several occasions and would not know what I would have done if they did not exist. I love Dr. Ridder and her staff always treats my pets as if they were their own. Yes, they do charge me more than my regular vet does but that cost is nothing in comparison to the love and care that they provide.
12/13/2011Provided by Citysearch -
I came to Angel of Mercy on a holiday weekend and was very satisified with the service I had received. Not only was the staff friendly (despite having to work on a holiday) but their prices were very reasonable and Dr. Ridder was honest and down-to-earth. My cat was diagnosed with terminal cancer and without Dr. Ridder, I wouldn't have been able to spend as much quality time with her at home before having to make the hardest decision of my life to put her to sleep. All in all, I spent about $600 for a full diagnostic work-up and outpatient treatment, which is very good considering the specialty vet quoted me over twice that amount! I hope to never go through that again but I am comforted by the fact that there are actually people out there that care more about client and patient care rather than money.
11/24/2011Provided by Citysearch -
My cat became extremely ill one night after my vet had already closed. I really didn't like the thought of having to go some place where I was not familiar with the staff, but had no other choice. My vet recommended Angel of Mercy on the answering machine at their office. So I called and told them I was on my way.
The staff were very quick to get me checked in and I was speaking with the doctor before I knew it. The doctor made sure to give me several options for treatment, but in the end I chose to put her down to end her suffering. They made me feel very comfortable and at peace with my decision. Overall I feel that they were compassionate and understanding, which is exactly what I needed since this was one of the toughest decisions I've ever had to make!
Dr. Ridder took Excellent care of my cat, Lucy. Lucy was happy when I came to see how she was doing, and she was comfortable there!! All the staff was kind, courteous and very helpful in my worry about my kitty. All animals love this good Dr.; Lucy and I are grateful! Blinda Irby
07/27/2011Provided by Citysearch -
Our 9 week old puppy started having seizures cobined with a blank stare. No blinking or curiousity that a puppy usually shows. My wife brought the dog to Angel of Mercy and after initial exam they first stated the dog was seizing at this time and needs an IV with Vallium($150). That was denied so instead they placed the dog in an O2 cage(didn't offer or state cost but charged us for it). Vet presented list of diagnostic tests that need to be performed combined with the outrageous price tag. He stated that if we opted to put the puppy down, it is a ""candidate for rabies testing"". My wife stated she would bring the puppy home and hope all is well.
Our poor puppy expired that night. Upon contacting Angel of Mercy in the morning concerning the rabies testing they stated they are an overnight clinic only and are closing so we need to contact our normal vet. 15 different vet clinics and two different Animal Control Services offices were contacted trying to obtain a way of getting this test done and no luck. We received a call back from the vet at Angel of Mercy saying he was contacted and that we can put the corpse on ice and bring it in after 6pm and pay the testing fee($75).
That to me was unacceptable! I went to the local Animal Control Office and talked with Asst Director. He stated that vet saying chance of rabies should of had the dog put down and immediate processing for testing for the virus. Any other action taken to include allowing us to leave with the animal is against state laws.
ACS is conducting the test to provide me the needed information to save my family but they requested all the information we received from this clinic.
03/27/2011Provided by Citysearch -
I took my dog to Angel of Mercy last night because I had suspected that she had eaten rat poison and she was hemorrhaging heavily . They were short staffed but I was seen in no time at all. The tech Steven, Dr. Dale Wingfield, and the receptionist were all impeccable and caring people! After the proper blood tests were run and the vet came out to show me the results that he had printed out, he could have easily scared me (being that I have no veterinary training) into shelling out money for a blood transfusion with the platelet counts that I saw. Instead, he was assuring that although they were low they were not transfusion low. He was very thorough in explaining all the results and the care that I needed to perform for her. I am so grateful for the honest and caring staff!!! They turned a very scared woman into a relieved one and now my dog will live!
03/07/2011Provided by Citysearch -
by Christina 03/06/2011
DOESNT CARE ABOUT ANIMALS, JUST MONEY!!!!!!! I took my dog in because of a large cut on her foot. After accusing me that it had been a longer time from the time of her accident, they came out with a bill over 1500 dollars. They told me she needed surgery and skin grafts and probably wouldnt be able to even walk. After I told them I did not have that kind of money and they would not take payments, they poorly wrapped her foot back up. After informing them of exactly how much money I had available at the time the bill was amazingly exactly that amount, for a shot of pain killers, a shot of antibiotics and told me that if I didnt have the money I should put her down. I then had to take her home while she was LEAVING A BLOOD TRAIL on the ground because they wouldnt even attempt to stitch her closed. I wrapped the wound myself and changed the badages myself over the next few weeks and it is now almost completely healed and she can walk fine. They even admitted to me that they charge more. They take advantage of people in their time of desperation and heartache when a family memeber is hurt. I will let everyone I know to not go back to this vet that only cares about the money and not the animal.