Alta Moda Salon
17503 La Cantera Pkwy Ste 128, San Antonio, TX 78257
Phone: (210) 824-8899
Fax: (210) 824-4440
Fax: (210) 824-8899
Parking: Street, Lot, Free, Private
Wheelchair Accessible: Yes
By Appointment Only: Yes
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For my birthday my husband gave me a gift certificate to get a cut and color done at Alta Moda Salon in The Quarry. I have dyed my hair hundreds of times, but only by a handful of SKILLED colorists with extensive training. I was nervous to venture over to the salon since none of my friends had visited it before and I had no frame of reference of their caliber. I ended up using my gift certificate Easter weekend, and it was one of the WORST EXPERIENCES OF MY LIFE. I was greeted by a woman named Sylvia, who obviously didn't want to be there. I have had an ombre for the past two years and on this occasion I merely wanted a touch up and a trim. She made no effort to make me feel comfortable and I could tell that it wasn't her who was supposed to do my hair that day. She spoke a handful of words to me the entire time. She left BLEACH on my hair for at least an hour. When I went to pay I was charged $170, you read that correctly, FOR A COLOR TOUCH UP AND TRIM! She used her scissors three times to give me a straight across trim and literally cut off half an inch off of my head!!!!! I left the salon looking like a toddlers prized art project. My hair was patchy and because the color was applied so haphazardly there was an appearance of blotchy cheetah spots. Definitely the work of a "level three stylist". I called and spoke to a monotone receptionist named Matt who asked for emailed photos to show their owner. I had to call him to make sure that they were received and to schedule an appointment at their other location at the rim to have it fixed, awesome customer service. I asked to speak with the owner and she was "busy" and couldn't speak with me. And surprise surprise they DON'T DO REFUNDS, they wont even reduce the price to be equal with the quality of service that you received! On arrival to their other salon I AGAIN asked to speak with Cynthia and she was again conveniently busy. Her picture is on their website, I know what she looks like. She was within earshot when she heard us explaining our situation to THANK GOD a lovely woman named Vikki. I watched the owner walk by us on many an occasion and she even made eye contact with me, not even a word. Vikki did a lovely job fixing my hair and was very personable, her only downfall is that she is forced to work in the fiery pits of tacky zebra-upholstered hell. If you wish to spend a weekend looking like a meth addict who did their own hair during a bad trip, Alta Moda is the salon for you.
If you are thinking about getting your hair done at this salon TRUST ME save yourself a $165 and buy yourself a nice box of "clairol nice n' easy" the result will be better if not the equivalent of the service I received from Sylvia. And if you do it alone the conversation will be just as good.
04/20/2012Provided by Citysearch -
The staff is very professional and friendly. It seems to be a very fun and cooperative working environment. The salon is neat and clean, always trend setting.
So, I have finally found the best hair stylist in town and she's at Alta Moda (The Rim location). I've followed Jennifer Holmes from her last position at a local mall hair salon... it was hard to find her, but thank goodness I did!!! She is the very best at her work!! Not only is she knowledgeable, but she is very detail oriented, takes the time to listen to your concerns and is extremely sweet, funny, and friendly. She will suggest different hair designs/styles/cuts for you to try but is never pushy or arrogant in offering advice or suggesting the best hair care products customized for you. I love that she spends time perfecting my hair style, I never feel rushed. It's so great, she'll quit chatting with you when she is ""in her zone""....she's not being rude, she is just making your hair look gorgeous :) Her special treatment will make you feel like a movie star! I trust her talent so much, I let her cut my hair any way she thinks... and every time, it accentuates my facial features and each haircut suits me perfect! I have fine, thin hair that lacks volume, but everytime I see Jennifer, I am never disappointed with my results!
I have never received so many compliments from friends and family about my hair cut/style! I plan to stick with Jennifer for life! I've referred a handful of my friends to her already, and everyone loves their haircut.
Jennifer, thank you for all that you've done, you've put the ""sexy back"" into my hair!! I love my hair now!! I'm gonna come back for color and of course a cut next time!! See you real soon!!
04/15/2012Provided by Citysearch -
I have been to many salons in my time and this was by far the best experience I have ever had! If you are looking for for someone to offer suggestions for your hair and really listen to your needs then I would highly recommend Jennifer Holmes. She went over and beyond and really made me feel like a million bucks!
10/11/2011Provided by Citysearch -
I have never been happier. After sitting down with the owner Cynthia, and expressing to her my concerns about my hair (or shall I say the lack of), she expressed to me that extensions would be the best option.
Not sure of what to expect, I decided to go ahead and do them, and it has been the best decision of my life. I now have fuller, sexier hair than I have ever had in my entire life.
When I came home, my husband was so impressed with the placement, the natural look that was created, and how beautiful I looked. He said he thought he was cheating on me, as he has never seen my hair look this way during our 15 years of marriage.
Thank you all again, your salon is amazing and you are the best.
Can't wait till we do them again.
10/05/2011Provided by Citysearch -
I was very happy to find a nice place to go to after having a really bad experience at that terrible Linh salon on the dominion exit. That place made me feel rushed and unwelcomed. Alta moda was a terrific experience. You guys truly are professionals and understand the meaning of customer service. I felt so pampered and will be back very soon. I am the type of woman who doesnt mind paying for greatness, however if you treat me badly, I complain to no end. I will tell all of my girlfriends in my neighborhood about how special this salon is. Great staff! Great customer service! Now this is a salon! Obviously great management!
06/28/2011Provided by Citysearch -
All I can say is Thank you. Thank you for making my hair look great, thank you for the exceptional customer service, and the best shampoo in the world.
Everyone here is so sweet and kind, and the place is just fabulous. If you are looking for a new salon, or wonderful products, then this is the place for you.
Thank you so much to the wonderful staff, the wine was fantastic, and the atmosphere was perfect
06/27/2011Provided by Citysearch -
i've been here multiple times and always forget my oppurtinity to write a review! this place is beautiful, clean, and i know when i ask questions, im going to get an exceptional response. all of their staff were paul mitchell trainers at the school, and i mean, come on, if you cant trust TEACHERS of 100's of students a year, then you already have the wrong attitude. these girls (the ones i particularly go to) love their career path, and take great pride in it.
When i go, i make an appointment with one person, ethier abby, tyler or vikky, for color. the bestpart is, not only do i get one stylist, sometimes i get all three. (not all doing my hair, just at least around, and interested in what the others are doing)..they are wonderful, friendly, and outgoing stylists, which have worked together for years. why would i not trust good friends if they didnt trust eachother?
My color has always come out beautiful! they leave the formula that we use and i know to expect the same thing everytime, if not better by doing something a little different by suggestion of their knowledge.
They have a 7 day policy that if for some reason something is alittle off or my lighting at home is different to my eye, you can come back and have it fixed or redone for free. I think that is fair enough! i know we all don't have holagen bulbs, or live in a cave like i do!
i like that i can go back and not feel dumb, or discouraged by them, unlike other salons i feel talked down to, or silly for asking a question.
Try these girls out! or at least the salon! You'll love it, i guarantee it 100%.
Oh yes, and BEST shampoo ever, by the guys in the back, best shampoo bowls, best massage. try those guys out!!! :)
06/23/2011Provided by Citysearch -
After reading the reviews of this wonderful establishment, I had to give it a try and see if they could live up to the expectations and reviews that they had received.
All I can say is that if you are in need of some desperate help with your hair, then this is the place that you need to run too!
Color prices are exceptional for the quality of work that you will receive.
Thank you all for fixing up the mess that I had created for myself.