Alamo Rent A Car
8530 Eastern St, San Antonio, TX 78216
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If you run into a snag, don't expect any help from these folks. Our car was vandalized and the window was smashed out in the hotel parking lot....not Alamo's fault. The sequence of events after that....all Alamo's fault. Our contract says they will get us a car if the car is not drivable due to an incident that was not our fault. Nope. They give you $41 for a days rental and taxi you back to the airport to see if anyone can help you there because no one will answer their phone for the Roadside Service they require you to call. The counter lady said they had a 15 passenger van, but it was never offered to us. She said I have to speak to their manager....so she called the car pick up location to get a manager on the phone. She called a total of three times. No one answered. So then we had to get on a shuttle to go find the manager ourselves......only to be told "it's not our fault your car got broken into. There is nothing I can do for you. You have the vehicle, I don't." The fact is, their tow truck people had the vehicle. We spent the last day of our vacation in the airport on the wrong side of the security check point, since we couldn't check in our luggage until 4:00pm. No breakfast or lunch for my family of five. We found some cheez-it's from the little gift shop buy baggage claim. Thanks, Alamo!!!!