Aladdin Cleaning & Restoration
315 W Josephine St, San Antonio, TX 78212
Services: Water Damage Restoration, Fire Damage Restoration
01/24/2012Provided by Citysearch -
Just to be fair, I have only used Aladdin one time. One time, however, was enough. I brought them a mid-century oriental rug for cleaning, and they assured me that they knew what they were doing. They said that the wool fibers would be tested for colorfastness and that they would use the best method and utmost care when cleaning the rug. That was a load of bologna. When the rug came back it looked a little beat-up; apparently their rotary scrubber had worn the pile somewhat, as well as done some minor damage to the edges. Thankfully the fringes were left intact, but they did have some color bleed into them in a spotty fashion. What really bugged me the most was that the areas of white, the ""latchhook"" design that outlines the central ""gul"" motifs, were a dingy grey in certain areas. When I pointed this out to the tech and later his supervisor, they both denied seeing any kind of inconsistency or color run whatsoever. They did offer to re-wash the rug, though. There was no way I was letting them get their hands on it again; it was just to risky. The moral of the story is: Take your hand-knotted, hand-made, valuable oriental rugs to rug dealer that washes rugs by hand, not machine. It will save you a lot of aggravation.