Aaron's Garage Door Service
5504 Bandera Rd Ste 613, San Antonio, TX 78238
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Terrible service. Will never use their services again.
The owner was very disrespectful and refused to acknowledge that anything was done wrong when I informed him technician was an hour late. He said, "Well, when you go to the doctor, you have to wait." He said they're very generous, but then when I mentioned a discount for the tardiness of the technician, he said, "We don't give discounts."
The technician, at the time of service, did call to tell me he would be a LITTLE late, and when I complained of his tardiness and asked for a discount, he initially refused, but then when I mentioned their reviews, he offered me $20 off, something the owner said they don't offer. I will also say in their favor that when I wrote a check to the technician for too much, he informed me of such, which I very much appreciated, and I told him so.
However, when I called to make another appointment because the door that was fixed began to malfunction again immediately, but with a new problem, the owner's behavior towards me was very disrespectful. He told me they would guarantee only what was supposed to be fixed, even when I suggested that the work done by his company may have caused the new problem.
I needed to reschedule my appointment I believe three times, due to illness, to which the owner complained and said he will schedule an appointment with me when HE can, not when I can.
My wife ran into our garage door throwing several panels off their tracks. I called Aaron's Garage Door Service at 7:30 am and Jesse was at my house by 10:15 am, just as he said he would (10-12). He was quickly able to locate the trouble spots and explained what he was going to do and how much it was going to cost. He went to work and 30minutes later the garage door was up and running. Jesse is very professional and provided quality work. He has me as a customer for life and I would highly recommend him. Do yourself a favor and ignore the other companies that claim to be local and offer "coupons" when they just inflate the price in other ways. Aaron's Garage Door Service is THE company to call for all your garage door needs.
My garage door openers are at least 13 years old, but instead of telling me I needed to replace them Jesse and Alan took care of the parts that were causing the openers not to work. There fee was well within my budget. They showed up within the time range they gave me and then had the job done within an hour and a half.