4 Paws Animal Hospital
3630 SE Military Dr Ste 100, San Antonio, TX 78223
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We have brought our pets here for years and have never had any issues with them, over the Christmas break we brought our dog here and were at office for over 3 hours for some blood work. 45 minutes waiting for our appointment, an hour in the exam room waiting and over 45 minutes for blood work results when we were told it would take 15 minutes. The doctor was not at all attentive to our pet, never introduced herself, provided an estimate for a surgery before even doing the blood work, and generally seemed like they only cared about the money. We were very disappointed with the service and then they refused to provide us with an antibiotic when we asked for it without us doing the $900 surgery. I would not recommend seeing them again find a place that cares.
I will no longer be taking my 4 pets to 4 Paws Animal Hospital. My family (meaning parents, aunt, grandma, and brother) have been taking our pets there since they pretty much opened and never had any problems. Recently the main doctor has been gone a lot of they're hiring a lot of new staff and the problems keep happening more often. For myself, it started a little over a year ago when I rescued my poodle from the streets and took him in to get checked. We rescue animals all the time and take them there. We don't care what the cost is, we just want our animals to be healthy. So I took him in to get checked completely and they said he was perfectly fine, updated his shots and that was that. I noticed he had very bad breath and although I get his teeth brushed every time I get him groomed, the odor was still there. I inquired about it and they said his teeth were fine. But every time I would ask when I was there, I'd wait over an hour to see someone, they'd walk in, say hi, open his mouth and that was that. I FINALLY got someone I've never seen before to check his teeth and he got an attitude with ME and said he had serious tartar build up that needed to be cleaned by putting him under anesthesia. I don't have a problem with that, but the fact that I've been asking for over a year and no one really ever looked at my dog and when they finally do I get attitude for it? Yeah no. THEN I finally got an appointment to get my dachshund spayed after trying for too long and (my co worker was sitting next to me and heard me schedule the appointment) I take her in bright and early while on the clock at work and they say I wasn't scheduled and there were 3 surgeries that day already. So I ask when they might be able to get to her and I got Thursday (mind you I was there on Monday). Because yet again the doctor wasn't in the next day and they're close on Wednesdays. I'm sorry but maybe you need that extra day to be open to take care of your loyal (not anymore) customers. And they even wanted me to leave her there the entire week until Thursday. Why am I going to pay you an arm and a leg for boarding for your mistake 4 Paws? So I took my dog with me back to work and called Pet Medical Center of San Antonio at 7811 Mainland Dr, San Antonio, TX 78250 (210) 681-8333 which fit me in the very next day (they had openings the same day but of course I needed to get back to work). Now I have taken her to 4 Paws right after I got her and keep up with her appointments where they also "check her teeth". But when I took her to get fixed, I was shown that her baby teeth were still in and were not going to fall out on their own so they needed to be pulled. They took care of her very well unlike 4 Paws and it was actually cheaper to get her spayed there. If you continue to take your pets here, please make sure they actually check your pets thoroughly but I honestly would not trust them. Sad to say after many years of good service, I will not be returning there.
I am begining to believe the only reason people go to 4paws is because it's kind of cheap, but you won't ever see the vet only techs and they don't know the answers because they leave the room then come back in with an explanation. The older front desk lady is rude and doesn't know what she's doing at all. I would just rather pay more money for experience and for my pet to actually be seen by the doctor.