What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
7000 NW Loop 410San Antonio, TX 78238
From Business: Thank you for taking the time to check out the Ingram Park Auto Center website. You have just stumbled upon one of the premier auto groups in San Antonio. With a range of services including a vast selection of new and used cars, trucks and SUVs, we have something for everyone. As we are an auto group, we have three differe…
6980 NW Loop 410San Antonio, TX 78238
From Business: Buying a car is one of the most significant financial experiences a person will have. In addition to providing access to an elite lineup of vehicles, Ingram Park Mazda gives drivers the opportunity to experience first-class service from a specially trained team of automotive specialists. Home to a full inventory of Mazda v…
6980 NE Loop 410San Antonio, TX 78219
From Business: Visit Ingram Park Mazda to experience our large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in San Antonio, this Mazda dealership is located at 6980 N.W. Loop 410.
4220 Fredericksburg RdSan Antonio, TX 78201
I came to World Car to purchase a Kia Soul for the Monthly advertisement of $189/Mo. We didn't want to put down the required down payment for that special. Jay worked with us to find a pre-owned vehicle to meet our needs. We were not able to quite get to the terms, but Jay was consistent in foll…
12115 N Interstate 35San Antonio, TX 78233
Thank you to the sales team at Legend Mazda for the way you took care of my daughter. Her first purchase was memorable and I am very greatful for Craig and the sales team for the hard work getting us financed. I will be back.
132 N Balcones RdSan Antonio, TX 78201
I can't comment on their service shop yet. However - I just bought a new Mazda5 (2012) Sport today. It was the best deal I found of any other Mazda dealer in SA (Legend, IPAC, North Park) and no hassle or bait-and-switch lies I encountered at the other dealerships. And very little negotiating…
3363 S Interstate 35New Braunfels, TX 78132
From Business: Visit World Car Mazda to experience our large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in New Braunfels, this Mazda dealership is located at 3363 IH 35 South.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Regarding RIPOFF Review by Travis C on 2/4/15Thank you for sharing your thoughts, Travis. At Bert’s Gene Brown Transmission we encourage our clients to openly communicate any and all concerns regarding, price, quality and customer service issues. Therefore we are surprised that you did not bring this to our attention earlier so that we could address it as soon as possible. With all due respect, the cost of the transmission was $1500 exactly- not $1800 and you paid an additional $165 to have work performed on the drive shaft. The only item that comes to mind on your transmission that may have been siliconed is the governor cap. The application of silicone is standard procedure in sealing the governor cap to prevent leakage. Originally we repaired your transmission on February 13, 2013 which was 24 months ago. The repair had a 12 month or 12,000 mile warranty. To date your warranty has already been expired one year. However, as you clearly stated in your review, Steve still offered to fix your issues although the warranty had been expired approaching a year. Our intentions to satisfy your complaint was evident and clear as we willingly made efforts to reach out to you. However when I made phone contact with you to resolve the issue, you strongly rejected my request to allow Steve to join our conversation for the purpose of achieving complete clarity on the situation and you then ended the phone call. Your refusal to allow Steve to participate in an effort to resolve this issue has rendered a solution to your complaint unattainable. However, should you reconsider to take us up on our offer, we are ready and willing to stand behind our work. Please call the shop at 210-637-5555 and ask for me, Bert, directly. Once again thank you, Travis. *******Updated Response: February 7, 2015******* Hello Travis, my purpose for reaching out to you was not to create a situation that would produce an argument. The purpose of Steve being a party to the call was not for him to rebuttal you. It was for the purpose of Steve listening so he could get a complete understanding as to why you are dissatisfied since he offered to fix your issue even a yr out of warranty. I even assured you there would be no communication between you and Steve. No argument nor rebuttal from Steve will be allowed. Once again I ended my first response by offering you an open invitation should you choose to take me up on my offer. Please contact me personally. You have nothing to loose. Bring your truck so that I can check it out and test drive it. Also, please bring your receipt showing what's been repaired or replaced along with proof of payment so that we can determine an amicable agreement. It's that simple. My offer stands for 72 hours. Once again, please feel free to contact me. Thank you, Travis.
I have been coming to this shop for about 25 years. Mr. Yang and his son are expert and thoroughly honest mechanics. They are also conservative in their approach - never recommending things be worked on unless they believe there is a clear need. Do not let the modest setting mislead you – you will get the highest quality service at a fair price at Yangs.My first car to bring here was a 1983 Honda Prelude which I drove for fifteen years until it reached 340,000 miles. I liked this car – obviously – and Mr. Yang kept it running well until I just wore it out. I then bought a used Lexus SC 300 which I drove for seven years. The car was more finicky than the Honda but Mr. Yang kept it running well until I sold it at around 180,000 miles.Finally I bought a used 1999 Lexus GS 400 which I still drive. It is because I trust the Yangs that I am comfortable driving a car that is now 14 years old.I have never felt the need for the service of the Honda or Lexus dealerships in town. While I am sure that some of the dealers offer good service, I believe that my cars have been professionally maintained at a significant savings because I have used a great independent mechanic. Furthermore, I have introduced three of my friends to Yang’s and each of them are very happy with the quality and cost of the work that has been performed for them over the last fifteen years at Yangs.Finally I am always a little uncertain about glowing reviews of small businesses but I am not related in any way to the business and my recommendation is offered in the hope that if you have an Asian vehicle that you will be happy to find an honest, fairly priced, and expert mechanic.
OMG!!! I was so amazed arriving today on 3/21/14 to pick up my vehicle after being hit on February 28 by a uninsured motorist that ran from the scene. I was really in-need of getting my 2013 kia soul bumper repaired along with other damages. My insurance agent had listed several collision repairs locations but they was too far from home, so the agent had mention service king on 736 s. w. military drive, san Antonio TX 78221. I had took my car there free of charge for a evaluation by Benny Ortega on the damages, then schedule my appointment on the 3rd of march and still having Mr. Ortega to be my advisor throughout the process of my vehicle being repaired. His services was over-the-top excellent. He kept in touch with me throughout the weeks especially calling my mother to give her the update just incase he couldn't reach me. And the receptionist Jennifer and Javier and the manager Bob McNatt and even one of the service men that was in the garage was such wonderful people that kept a positive face; and that Javier knew his cars right off the bat when he was giving me a tour of what was being done on my vehicle unlike the service man that too gave me a update. I really do appreciate this company hard work of getting my vehicle repaired in an sufficient amount of time while I was using a rental during the weeks of not having my vehicle and now I can see myself using this company in the future and referring more customers to your location. Thank you so very much and now I am a official service queen client.
I brought my brand new 2013 Escape in to have a door ding fixed. I was not having the best of luck finding a PDR tech to fix it. Recent hail storm has everyone busy. I lived with this eye sore on my body line for a month as it was a very stressed dent in my door. Can be seen at a distance and looked really bad in the sun. Desperate still I went to Google and found Dent Dawg. I told Chris my situation and asked if there were any way he could squeeze me in as I know everyone is busy but the hail storm was on Easter. This is now May. No problem bring it in. Sent him the best pic I could. Quoted me a price from the photo which matched previous site seen quotes. Other PDRs said all day job. My appt was made within 3 days and it only took an hour. Jeremy was my tech. Excellent job. Punctual, greeted me immediately, quoted me the price up front and timeline. Offered me coffee ( fresh Keurig) or soda. Handed me the tv remote so I was comfy on their clean sofa. Place is very clean which is not expected from a shop as they use a lot of grease and dirt. Has toys for kids. Great to know as I witnessed they have business with a reputable car rental co. Jeremy told me everything they did and made sure I was happy. I washed my car and I really inspected it and I can no longer see this eye sore. This is a long response but I am so happy to have received excellent service today. I love my car and take pride in it. Thanks Dent Dawg if I have any other problems I'll look you up!
"Highly Recommended" To start my review, let me say I had initially taken my car to another place because my car was over heating, I spent alot of money at that other place and was about to fork out alot more until I was recommended to take may car to a man named Jesse @ Coopers, Bimmers & Benz for a second opinion. At first I was a little nervous because it took a while for them to diagnose the problem but in the long run these guys did an AMAZING job at putting all their time and effort to make sure they found the main problem and didn't just make an assumption to get my money. These guys found the issue that the "other mechanic" couldn't find!!! I have had my car back for a couple weeks now, I have been closely observing it to make sure it has not over heated and everything has been working PERFECT! I could't be happier with the work and service I received. You may ask what is my only regret? Well my only regret is not taking my car to "Coopers Bimmers & Benz" from the jump...They would have found the problem from the beginning, and would have saved me money. Take you car to Coopers Bimmers and Benz----you will not be disappointed! Also was very impressed by the follow up call by the lady in the front, its nice to know there are honest and helpful mechanics still left in this world.
This place is the best for your audio/video/tint & alarm! Had work done at Mother's, Custom Sounds, and other more advertised businesses, but by far more satisfied with Exteme Auto Toys. After finding this shop, I will never again go anywhere else. The owner Gary is very friendly and knowledgeable. Recently took him my 2013 Tundra and was extremely impressed with the outcome. The Alarm was cheaper than anywhere else (Excalibur), and the sound system installed sounded awesome with no flaws! Not to mention, way less expensive than what I was gonna pay at some other places. On top of everything, he even noticed my truck didn't come with the center speaker on the dash that the upgraded Tundras come with and installed one he had around the shop and didn't even charge me for it! The alarm and system was in result a real clean set up. I had gone a while back to get my mom's car tinted there as well and the results were the same - friendly service, knowledgeable staff, great clean work, and believe it or not, the best prices in town! I give this shop a complete 5 star rating because I would recommend it to anyone with complete confidence that you will be completely satisfied with their work and won't burn a hole in your wallet. Customer for life right here!
Kudos to Jay Estrada and the team at Pan Am Automotive.In these difficult economic times we are all trying to do more with less. With high unemployment and rising everyday costs many of us are trying to eke out a few more miles from our vehicles. Many of us cannot afford another payment to make each month on a new car and we have to do what we have to do to get a few more miles out of our current vehicles to commute to work. Unfortunately vehicles start to break down after a time and we can’t afford to have costly repairs without taking out a loan or adding to our existing mountain of credit card debt. All we need is someone who understands our situation and is able to fix our vehicles so that we can get by another day, someone who is honest, knows his business and stands behind his work.I have had the good fortune of finding one of those unique breed of automotive men in Jay and his team at Pan Am automotive on Stahl Rd in San Antonio. Jay is honest, trust worthy and stands behind his work 100%. I have had all my vehicles repaired at his shop going back as far as 2002 & I highly recommend him to anyone who needs to have their vehicle repaired in a timely fashion and get the job done.Many thanks to Jay and his crew at Pan Am AutomotiveDon T
the san pedro location was a lifesaver on our last family vacation. the transmission in our late 90s 1 ton van started giving out about 18 hrs into our drive from WA to san antonio. we were stuck in wichita then had to baby it down to san antonio. the next day my husband took it into gene brown's. they gave him a price and they stuck to it. it was gone. there wasnt even anything left to rebuild. chris ended up sending to calif for a trans that he could rebuild as there were only 5 or so avail in all of tx and none we could afford. his crew worked overtime to get our only transportation back to us before we had to leave to drive home. we left the morning after we got it back. the only difference in price was due to replacing another piece of the puzzle. it was about 50 bucks. no charge for shipping the trans from CA, the extra hours after it arrived to have it rebuilt in time, or for replacing the extra part. chris was very candid and understanding. he made a promise to have it back to us in time for us to leave, and he did. we put nearly 2300 miles on the new trans with no "break in" period. will be taking it in next year on our next vacation for a "check up". thanks for saving our vacation and getting us back home to WA!!!
I WENT TO SEVERAL AUTO PAINT AND BODY SHOPS AROUND TOWN TO GET BEST DEAL SINCE I NEEDED QUITE A BIT OF WORK PLUS I HAD A $1000 DEDUCTIBLE. I FELT VERY STRESSED TRYING TO FIND A PLACE WHO WOULD BE WILLING TO HELP WITH MY DEDUCTIBLE AND DO A GOOD JOB. I READ REVIEWS AND AFTER GOING TO MANY PLACES WHO WERE KNOWN TO DO MIRACLES WITH DEDUCTIBLES BUT REALLY DID NOT ! AND AFTER A LONG DAY, I DECIDED TO GO GET ONE MORE ESTIMATE FROM CHOICE AUTO PAINT & BODY. I AM SO GLAD I WENT. DAN WAS ABLE TO SAVE ME MORE THAN 75% MY DEDUCTIBLE AND MY CAR LOOKED AMAZING. NOT ONLY DID HE GIVE ME THE BEST DEAL BY FAR JUST ON THE AREA I NEEDED REPAIR BUT HE OUT DID EVERY SINGLE ONE BY EVEN REPAINTING MY ENTIRE CAR. COULDN’T TELL MY CAR WAS EVEN IN AN ACCIDENT. WORKMANSHIP IS AMAZING, REALLY LOOKS NEW. DID NOT EVEN RECOGNIZE MY OWN CAR. I THANK GOD I FOUND THIS AUTO SHOP OUT OF SO MANY OUT THERE. DAN WAS DOWN TO THE POINT AND DID NOT TRY TO HASSLE ME LIKE OTHERS NOR WASTE MY TIME. I DON’T REALLY WRITE REVIEWS, BUT I REALLY AM AMAZED ABOUT WORK AND PRICE I GOT ON MY REPAIR AND VERY APPRECIATIVE. THANK YOU DAN AND EVERYONE AT CHOICE AUTO PAINT AND BODY!
My wife has a nice car with low mileage but, as it is here in South Texas, the sun shines 300 days a year and along with parking lot dings here and there she decided to just get hers painted and avoid the new car payment. I took it to Choice auto based on the recommendation of a guy at Caliber Collision because they don't paint cars just to put fresh paint on them. So, I went to their location and talked to Bill there and got it set up. He said about 2 weeks to get it done so I gave them the go ahead provided I could have a ride back to my house which they were glad to do. Two weeks later, I get a call, cars ready. I was so impressed with the way they did things that I took a friends car to pick up my wife's car and left it there to have some fresh paint put on it.So, in a way, this is 2 reviews in one as I picked up that car today and it looked great too. All in all, I think this is a great place to do business and if, in the future I need or anyone else i know needs a paint job or repair, I'm going to encourage them to get it done at Choice. Nice people, knowledgeable and no BS. Thanks Bill.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.