San Antonio, TX Major Appliance Refinishing Repair

He also helped clean out the lint inside the machine and also in the exhaust pipe. I would recommend him in a heartbeat.

Very rude and unprofessional. Hired by GE to fix an appliance. GE gave me a time frame and when the old guys called to confirm all they said was they would call me in the morning of the appointment to give me a two hour window so I automatically assumed given I had already had a time frame by GE that the two hour window was going to be somewhere in between that time. The old guys never specified that it was going to be an all day long appointment or until the tech was in my area when the first initial phone call was placed. When I called to talk to them about it a lady by the name of Amanda was so rude and was telling another employee while I was on the phone that “I just assumed.” Then while I was trying to explain that it needs to be made clear when hired by another company to come fix an appliance that the timeframe that the original company gives you may not be the timeframe that you have. Otherwise other people are going to assume as well. As I was trying to talk to her she kept interrupting me saying “so we’re going to cancel the appointment correct? You don’t want to keep the appointment, right? Obviously no I did not want to keep my appointment with a company that can talk to their customers the way she spoke to me. She said that the owner of the company‘s name is Raquel Shotner (not sure of the spelling) I would not want my employees to speak to my customers the way that Amanda spoke to me. That gives your companycompany a bad reputation. The communication with this company is off and it needs to be fixed as well as the customer service. I’m taking my business elsewhere and I would suggest you do the same.

Very knowledgeable and professional. Called me ahead of time to let me know they were on their way. They respected me & my home. Will absolutely use them again & will refer them to my friends & family.

We bought all of our appliances through Lowe's and purchased their 5 year protection plan. Our dryer's heater went out this week (year 2.5 of 5) so I called Lowe's' service line on Wednesday and they promptly scheduled me with Tyler's and said they'd be out to my house the next day between 8am and noon. They also said that Tyler's would contact me when they were on their way. We needed our dryer fixed ASAP (we have kids and lots of laundry) so I canceled my appointments for the day and waited at the house. Tyler's hadn't contacted me by 11:50am so I called them. No answer, so I left a message. So I checked them out on the review sites and discovered that this is business as usual for Tyler's. The reviews were terrible across the board. There's even a BBB complaint for sexual harassment against one of their techs. Sexual harassment! Why is Lowe's connecting their customers with known disreputable vendors? Of course, in hindsight it looks like we dodged a bullet. I posted a review here to make sure the rest of us are aware. Have a good one.

if homedepot warranty assigns you them, call back and file a new claim. they have horrible customer service and np repair ability. I watched a device technician shock himself while trying to repair my 1yr old LG dishwasher. it was probably the best part of our 1.5 month attempt to replace the motherboard. still not fixed....

Charlie helped me out with what part I needed. It was inexpensive and he had it in stock!! Recommend them for all of your AC and appliance parts

This company deserves an F on a scale of A+ to F. There customer service, scheduling and service repair technicians are all deplorable. I have A contract with American Home Shield who set up my service repair for my built in microwave. The company never contacted me so I called them to set an appointment. They didn't show up. I had to take time off work for this appointment. I called late in the day to find out what had happened and if the technician was coming. They told me yes and then he never came, no phone call back, just a no show. So then I called American Home Shield to ask for a new service contractor - they of course told me "sorry - you have to use this company". So i had to call this company - they didn't call me - to reschedule. They came and made the diagnosis. The "Megatron" was bad. So the part was ordered. So far two and a half weeks have gone by. I get an email from AHS that the part was in, but no call from South Texas Appliance Repair. I finally called them. Yes, the part was in so I scheduled a morning appointment, again they did not show up - not the entire day. I called their office several times, and was told that I was next on the list. Two hours later, i called back and was told there were several calls ahead of me. Really? I had to take time off and agin no one showed up. So I called AHS again to complain and was told again that I was stuck with this company - shame on you AHS!I was assured by AHS that the company would show up for the next scheduled call. Guess what?? I scheduled again for the following Tuesday (now a month has gone by). THEY DON'T SHOW UP A THIRD TIME!!! What does AHS tell me???? Sorry ma'am nothing we can do. So I schedule a fourth time. At this point I demand that they come when it is convenient for me - at 5 pm after I am off work. The service technician comes and works on the microwave. Then tells me he is done, it's working now. However, I don't take the time to thoroughly check out the microwave, I take his word for it. Well today I tried to heat up a cup of water and notice that the digital panel isn't lit up. I press the auto time for three minutes and it starts up, and seems to run, but makes a really funny noise, when the timer beeps I get my water out and it is not hot. AND smoke pours out of the microwave and my entire house smells like an electrical meltdown of some sort. I close the door to the microwave and then notice that it isn't even sitting in the cabinet correctly. It had been jammed back in and the sides bowed out about a half an inch on each side and the bottom. He damaged the entire casing. I called AHS again. Guess what they told me??? You got it. They will call the vendor and have them check it out. NOT OVER MY DEAD BODY. I told them they would send someone else period. Someone needs to shut this company down.

Rude Disrespectful as well as not telling the truth. Was told parts will be ordered after approval from insurance company then 7 10 business days to get the part. The insurance company told us they contacted then to say the repair man could not do the repair 2 days prior to our call and that a new company will be doing calling to set up appointment to look at the appliance. 2 weeks now no service to the refrigerator.

Worst experience ever! Waited all day for no one to call or show. At 8pm, I was finally called and asked what was going on, and questioned about whether or not my leaking appliance was even really broken because the repair guy "didn't feel like" coming to fix it. Wtf???

Mr. Barton is honest, reliable, and very knowledgeable. Repair was inexpensive unlike other quotes I received. I recommend him to all friends and family.The phone number listed on YELLOW PAGES is wrong! The correct phone number is 210-556-8498!