Discourteous manager/owner, poor office communication and customer service. Don't hire this company for a slight cost saving--you'll regret it.
Westar's survey had a pin that needed to be placed on our property. We took it for granted that is was put in. It was not. We went off of the wrong pin for our property line. If not for our homebuilder we would not have known. Westar stated we should have known, they did come out and repinned the property correctly after the well and electric were in. We would have relocated them if known about the extra land. There was no apology and they could have cared less.
Very unhappy with this company. They performed a survey but there is a discrpancy on where they say the corner pin is/belongs and they refuse to solve the problem. Two companies performed surveys and the neighbors survey shows the pin to be 3 feet different than Westar Survey. Paperwork between both surveys match but the physical location does not. We not recommend them.
I am a San Antonio real estate agent, and Gary Gibbons is the rudest person I have dealt with in years. I needed his assistance in finding an old survey, and not only was he not helpful, he was belligerent and refused to help. Would recommend not using his company's services, and I will certainly not recommend them to any of my clients.