SEE CRITICAL UPDATE BELOW!WHEN ORDERING FOUR CRISPY CHICKEN STRIPS FOR MY CHILD, I NOTICED THAT KFC'S MENU IN THAT COUNT RANGE WAS EITHER THREE OR SIX. IT WAS REDICULOUS FOR US TO LEARN THAT THE STAFF IS NOT ALLOWED TO SELL INDIVIDUAL STRIPS BUT INSTEAD MUST SELL THEM WITHIN THE DENOMINATIONS STATED ON THE MENU. WE HAD TO ORDER SIX STRIPS AT A HIGHER PRICE FOR A CHILD THAT WOULD ONLY EAT FOUR. KFC IS THE ONLY FAST FOOD RESTAURANT IN TOWN THAT WILL NOT ADD (I.E., COST OUT) A SINGLE CHICKEN STRIP TO SATSIFY A CUSTOMER ORDER. THEY CERTAINLY HAVE THE TECHNOLOGY TO DO SO, AND IF THE COMPETITION IN SAN ANTONIO IS ALLOWING THIS (MEANING IT STILL MUST BE PROFITABLE), THEN THE ONLY ANSWER IS KFC IS TAKING ADVANTAGE OF ITS CUSTOMERS BY EMPLOYING FORCE-UP SALES TACTICS . I MAY GO BACK TO KFC IN ABOUT FOUR OR SIX MONTHS; HOWEVER, IF THIS SERVICE PROBLEM IS NOT FIXED I WILL NEVER GO BACK THERE TO FEED MY FAMILY AGAIN. GREED DOES HAVE ITS DRAW BACKS.UPDATE: UNPRECEDENTED FOLLOW-UP PHONE CALL BY STORE MANAGER WITHIN ONE HOUR OF COMPLAINT ON KFC WEBSITE!!!I received a follow-up phone call by the store manager (Vernon) after I stated my complaint on the KFC corporate website. This is an unprecidented lightening quick follow-up for any retailer, much less a fast food chain. Vernon stated he has been managing this location for only four days now and said the information I received about KFC not being able to sell (cost out) one chicken strip was inaccurate. He vowed to make the corrections amongst the staff. BECAUSE HE WAS A+++ ON HIS FOLLOW-UP AND PROFESSIONAL IN THE PROCESS, I CHANGED MY ORIGINAL RATING FROM ONE STAR TO FOUR STARS. THANKS KFC, AND THANKS VERNON!
Check your order before you leave the drive thru because they probably didn't get it right. Ordered an apple chicken pecan salad. They are great if everything is there but when they leave out the pecans, blue cheese and give you the wrong dressing, they're not nearly as good. I understand restaurants sometimes run out of things but at least TELL YOUR CUSTOMER they are not getting what they ordered and give them the option of ordering something else. Also, don't waste your time sending a complaint to home office because you will only get a message saying they will get back to you in two or three days and you will never hear another word. P.S. My two star rating was generous.
I ordered an 8 piece bucket for my parents and I and got everything I asked for. Everything looked and tasted good. I also ordered a three piece meal for my boyfriend. When he opened it up, the chicken pieces (2 drumsticks & 1 thigh) we almost mistook it for pretend doll food. He said that it tasted like it was fried in old oil. I felt so bad for him. The bucket of chicken was fine. I felt like I had been ganked.
Just tried In and Out. Fries appeared under cooked, but good quantity of fries. Hamburger size smaller than compeditors . Hamburger tasted good. Long line for drive thru. Friendly customer service. No flashy presentation of food. I was expecting a higher quality burger. Not at in and out. If you want basic In and Out is your place.
I always thought of McDonalds as the “premier” fast food restaurant.But, more often than not I get slow service and inaccurate orders.This particular store is no exception. The customer service and food was average.I will not go back.
I brought my family here for dinner.The prices were fair, we had a coupon.The sandwiches were good.The service was average.I liked that they had a large selection of hot sauces for the customer to use!!I will go back.
I love Whataburger but not this particular restaurant.I received a couple issues with my orders that is almost unheard from other Whataburger restaurants.I even got a malt once that tasted rotten. I will not go back.
We have been a few times to this location. Our first impression wasn't so great. The young man behind the counter was not very welcoming and seemed annoyed. The food was good enough for us to return.
Best Chicken i have had. The service is great. Highly recommend.Everything was perfect I've been there 5 times in the past 2 months and I don't like chicken. Except Bushes.
Our family gets take out from this location and they are super! All employees work fast and are friendly, the place is clean, and the food is fresh and delicious.