Very disorganized, very manual based small business, and VERY POOR CUSTOMER SERVICE (SONYA). Only accept cash or check leading one to believe something is not being done correctly. Customer scheduled an appt for Saturday and the appointment either was never written down or written down incorrectly. Arrived for the appointment and was informed shot records were needed. Shot records were provided previously and either never copied or lost. Customer never received a courtesy call ahead of time and at the time of scheduling was not informed. Sonya said they could take them but would need a copy at pick up which was not feasible with our schedule. Who has time to be running around the same day to get a copy that was already provided? She did not say the vet could fax or offer viable solutions. Sonya was very rude from the initial contact and is the reason the customer left. She gave no reasonable option, like we can take them this time but we will need them for the next appt. Admitted to no wrong doing on their part, and kept cutting the customer off when they tried to speak. In our opinion, Sonya should be sent through a customer service training program or be replaced as they will lose business bc if her NASTY customer service! Scissors and suds has not only lost this customer but customer will spread the word of how awful this place is.Customer has been taking fur babies for over a two years. Thank goodness there are so many other groomers they compete with.
1. Grooming By GloriaMOVED
My big dog loves it at Gloria's. The staff at the vet clinic are all scared of my big baby but she goes right into Gloria's and makes herself at home. They always give me feedback and she always looks great. Plus it's far cheaper than any other place I've found. They also do a fantastic job of d…
This was the third groomer I tried in San Antonio for my Yorkie, and FIANLLY I found a GOOD one. Barbara was there herself to greet me. She talked with me at leangth about my dog's skin condition, which she spoke very intelligently about and made some recomendations for me. Very Helpful, and …
Just had my Duke dog groomed. He's an 80 lb black lab/golden retriever mix with hair like a golden only black. He came home with the shine of his youth and well groomed. He was happy. \r \r The owners are caring folks who really love the animals they care for. They operate a very reasonable…
9919 Westover BlfSan Antonio, TX 78251
From Business: *Complete Veterinary Hospital Including Grooming and Kennels; Lang:English, Spanish
Took my pug, Lola for spaying procedure. This animal hospital is absolutely fantastic! The premises are impeccably clean, the staff is friendly, courteous, knowledgeable and professional. NEVER will I ever go anywhere else for my dog's well-being. After the surgery, they even called the foll…
I have been to lots of vets and Dr Curd and her staff are amazing. I appreciate that I was able to ask the questions of Dr Curd that I wanted to ask about my dogs situation. I was blown away by the staff, from the receptionist when I called to make an appointment, to the tech assisting Dr Curd a…
I would trust Rob Cary with my two dogs on absolutely any occasion. For over two years, I've been taking my dogs to this facility for their grooming appointments, and I have also used Rob Cary's boarding services. After grooming, my dogs come back clean and smelling wonderful. When we board them…
I have taken both my Pitbull, Bonita and Chihuahua, Lola to Babcock North Veterinary and they did very well with Bonita and Lola. Lola needed updated vaccines and grooming and I was very satisfied on how they handled my fur babies and followed up with me to check on them. I highly recommended …
13. K 9 Country Club
31305 Oak TrlSpring Branch, TX 78070
From Business: * K9 Country Club & Training Academy * "Your Pet's Private Playground" * 13 Acres of Fun Nestled In the Texas Hill Country * An Acre Water Park for your Dog, Featuring A 25, 000 Gallon Filtered Lagoon *
12730 NW Military HwySan Antonio, TX 78231
From Business: At Pet Bath & Beyond we value our clients and understand that each pet has different grooming requirements. That’s why we pay attention to detail and offer various options that can be tailored to your pet’s individual needs and lifestyle. We are committed to developing a life-long relationship with you and your pet by prov…
15. Lucky Dog Inc
This is a top notch grooming/boarding facility. The owner, Mike, has been in the grooming business for over 20 years. I have been taking my 18 year old poodle to him for 17+ years and have always been completely satisfied. I trust these people to take the best care of my pet possible. Since …
Family Pet Hospital is simply amazing. From the staff up front to the staff that goes unseen, there is nothing but smiles and carelessness. I boarded my dog there with a few extra play times purchased for their "decked out" backyard and pool! I was told and even saw a few pictures of my little o…
I have a 14 week old pug dog named Harry, and we've been taking him to see Dr. Meadows since we took him home at the age of 6 weeks and they are FANTASTIC there! The receptionists ALWAYS pick up the telephone when you call unless the clinic is closed, in which case they give you the number to …
3143 SE Military Dr Ste 115San Antonio, TX 78223
From Business: With Petco Certified Stylists, state of the art facilities and rigorous safety standards, you can trust us to care for your pet completely. With more than 1,200 locations and great prices, a great groom is always just a click away.
This place is horrible. The staff is horrible, the scheduling is horrible. I will never take my dog here again. My dog is like my child. He is scared to go near people now because he was hit. Why would you abuse a dog, a puppy for that matter, that isn't yours. This placs disgusts me.
I never write reviews....good or bad. I had to register just so I could leave this one. I know it's long but my dog and I have had such a bad experience with this groomer I felt I needed to leave a review. I usually take my dog to Petsmart for grooming but thought it might be nice to have one…
29. Claws & Paws
4709 Rigsby AveSan Antonio, TX 78222
From Business: We offer high quality haircuts and professional service for your pet. We only use all natural, soap-free, non-toxic products to ensure your pet receives the quality care that he deserves.
A excellent, caring place that does outstanding grooming and everything for my pet cat Angel. It was her first experience of grooming, and everyone there made sure she was taken care of!! I will definitely return!!!!
They are always sweet to my little Violet (schnauzer)They comb out her tangles. Great job cutting her nails. Thank you ladies for your great job :-)
Thank you , My 60lb poodle - Dudley Has Never Looked So handsome & Stylish . I have been to many salons around San Antonio worth the 1hr drive . Thanks to my sister who Refferd me :) Thank you Miami Clips You Guys are Talented and Gental to my Furr Son.Special Thanks to Saphire !Your New friends Trevino Family.
Bubbles Loves the lady's at Miami Clips . I Highly recommend Miami Clips (pricey) but Great Quality .
We are in the Army so we go through groomers like crazy. My dogs are like my children and I want them to be in the best care when groomed! I took them to this groomer after going in and meeting him without my dogs and he is AWESOME! They had never looked this good. He took his time with them and they were beautiful all the way down to their feet! He is wonderful I will use him as long as we are stationed here!
This lady (Kate, the owner) is rude & unprofessional! After taking my dog to her for approximately 6-7 years for grooming, she flat out told me in front of other customers that she wouldn't groom my dog anymore because he's a senior & she thinks he can't stand any more. My dog had recently broke his foot & I explained this to her & she said no problem, bring him in. When I asked her what she suggests as far as cutting his hair in the future, she just coldly responded "I don't know". & she even went as far to tell me "If it were my dog, I would've had him put to sleep". Not even my own veterinarian has suggested such a thing & for her to say that, it was just cruel & insensitive! I thought we had built a relationship with this lady after so long but this completely ruined it for me & I wouldn't trust her ever again or recommend her to anyone!! Had I known she was going to react this way towards my senior dog, I would've quit taking him there a long time ago.
Horrible service! We came from out of state to go on vacation here. There was miscommunication between our hotel so we ended up finding Lucky dog. I called for availability & a price. The lady quoted $108 for both dogs in the same kennel for 3 nights. I brought the dogs & paid $2 extra for the camera view in their kennel. When I picked up my babies no one was at the front desk so ai waited & watched all the cameras until I was greeted. They were fussing at the dogs negatively. When I was finally greeted, the lady rang me up & the total exceeded what I was told. I told her that's not what I was told & was basically treated like oh well, that's what it is. I bring my dogs home to find them covered in a horrible stink-crap!!! Never again!!! Can't stand this business & their customer service.
I took my friend's dog which is a pit bull mix and his little sister's dog which is some kind of chihuahua while he was in San Antonio for graduation from BMT. Driving up to the location, I was a little hesitant to leave the dogs just because of the outside appearance. I shook it off though, and gathered the two puppies to go in. My friend's dog happily begin to trot up to the place, until we got closer and she sniffed around a bit. She promptly dug in her heels and pulled out of the collar to get away. This only intensified my hesitation, but I told myself that she just smelled the other puppies and soap and stuff and was running away from a bath like any puppy would. I had to carry her in...and after getting inside the place she began to act very nervous and clingy. I just continued to tell myself that she just didn't want a bath. The staff was very nice to us, so I felt a little better and left them to go to his graduation. After my friend's graduation I picked up the doggies...they smelled much better and even had cute little bows tied around their necks. I payed then rushed off to meet his family at a restaurant to eat and reunite my friend with his puppy after 7 1/2 weeks of basic training. She acted like she was very tired and hot on the ride over...later when I told my friend's sister she pointed out that her tongue was very dry and cracked from what I imagine would be early symptoms of dehydration. I also noticed some red blotches on the pit bull mix puppy's belly, that looked like some sort of allergic reaction. When I asked my friend's family if they had seen it there before the appointment, they said they had not. Both of the dogs went to the bathroom immediately after I let them out of the vehicle, so I don't think that they were given water or taken to the bathroom during the 4 hours they were there. I don't necessarily think the puppies were severely mishandled or mistreated, but I would not recommend this location or take any puppy there again.
I adopted my malti-poo, Rio, five years ago and for the past five years I've had him in just about every grooming shop in my area, including Petco and Petsmart and I've never been completely satisfied. That has changed. Last month I was searching for another shop and found 'Your Dog's Grooming Shop'. I decided to take a chance and figured he could do no worse that what I've received in the past. I've now found the perfect shop. I was dumbfounded when I picked my dog up the first time. He was done exactly the way I wanted and no one else had been able to achieve the look. Today marks the six week point and I just picked Rio up from his appointment. Perfection again! My little dog weighs 10 lbs, and has fur that is a cross between maltese and poodle so obviously I have no experience in other dog breeds. However, I would definitely recommend this shop to any pet owner. JR has been grooming for 30 years and it shows in the appearance of my little dog. His prices are reasonable also. I think the shop has moved as the address is now 6622 Seidel Road, SATX 78209
They always do a fantastic job with my two dogs. My German Shepherd Dog, Maximus, can be a handful and they always treat him with care while taking extra steps to meet his needs. I can always trust them to do a great job!