Michael Toscano was very pleasant initially to work with. That was eliminated since on three occasions he was to be at my home to install cabinet tops. And on all three days. They never showed up. He was requested to be here prior to Christmas on a late November date and he never showed up. One conversation with him it was discussed that I needed to prepare my home for Christmas so it was necessary for him to be here prior to the given date. His response was and assumed that if they were not here by a certain date I did not want the work done. NOT SO...He had several hundred dollars of mine and I definitely wanted the work done. Until the work is done or the money returned, it is not possible for me to recommend him for ANY work.
Horrible customer service. They take your deposit but are unwilling and unable to perform or provide product and service. Buyer Beware.
We have really enjoyed working with True Blue. We are building a new home and Eric and Barbara have help us find just the right granite. They are both very professional and easy to work with. I would use them again in a minute!
Avoid... They don’t stand behind their work. Won’t fix their mistakes. First off, they did not tape anything off or cover my carpets. Dust got everywhere. I have to pay someone now to hopefully restore my carpets and will have to steam clean my tile. They put wood shins that rest on top of the cabinets directly under the granite. Because of the length of my counters they had to put 2 seams, which turned out horribly. Good seams should be not that noticeable. Obviously, they have to be there but they are not correct or professional by any means the way that MGI did them. The seams have jagged edges like they were not cut properly and the head installer in the end said he “liked” the seams, which reflects the quality (or lack of) of their work. They didn’t attach or mount my dishwasher to the underside of the granite so now it moves when I open and close it. After they left initially, my oven (my oven will now turn on but will not heat) and dishwasher wouldn’t turn on. And the dishwasher leaked from the supply line. We had to use stern language with Ali to make him come back to fix the stuff that stopped working after his install. They messed with the seams when they came back but they are still not correct. They didn’t wipe up all the epoxy so now the edge is rough at both seams. Everyone I’ve showed this to and spoken to said that this needs to be redone (rip out and replace the counters where the seams are) or the seams need blended and polished until they look right at the cost of MGI. We paid him in full since they worked all day to finish the job and now they won’t do us the same courtesy of fixing their mistakes. Sloppy, substandard and unprofessional. Don’t let their pictures fool you (they are not close up shots). I could mention other issues with the install as well..... Use these guys if you want a granite contractor who won’t work to satisfy you after you PAY them!
Never use these people. Hostile employees. They threatened my pregnant wife and me in their company vehicle after running a light.
I will never do business with this company again. I used them 3 years ago and had a great experience. However in Apr we signed a new contract to have my shower remodeled. The owner asked for a third of the money upfront which we didn't have a problem with but he never showed up, never called or texted us back. We are now 6 months into the contract and he still has our money and never started the work. He did answer the phone once out of 20 times and said he would return the money but he never did.
Prado Marble and Granite recently fabricated and installed our marble countertops and they are BEAUTIFUL!!! Their work ethic and customer service are awesome (I rarely say that about anyone).They can also help with remodeling work at VERY reasonable prices.
TC GRANITE has by far exceeded all our expectations. Mr. Mike and his team are hands down the BEST in the fabrication business. His team of only (4) men are fast and well skilled in their trade, and very knowledgeable. Mr. Mike and his crew have completed our 4th home for us. We are very happy with the services, and the pricing.highly recommend.
Very UNRELIABLE Company who delivers empty promises to stand by their work. We had the UNFORTUNATE experience of contracting them for our kitchen counters and have been left with Unlatched appliances, chipped granite and under counter work with gaps and uneven surfaces. You can see straight through the uneven spaces. Robert the owner is very convincing in conveying assuring promises that he will be there to fix the problems but these are mere words and empty promises that are only broken time after time. He has left us waiting on MANY occasions and yet he never bothers to show up or call. Avoid using them at all costs!!!
Michael is a great fabricator and installer. I have been using him for 2 years now. And he has always delivered quality work. He is a great guy and his workmanship speaks for its self. I commend Michael for all his work ethics and his ability to get the job done. I will continue to use him and STRONGLY recommend him. Every company has its ups and downs. I refuse to sit back and watch his name and company be bad mouthed by 1 person. Great job Michael and keep up the good work.