What an undesirable experience...an arrangement was ordered a day in advance for a particular time. On the day of the delivery they called the customer for them to be allowed to deliver an hour earlier and the customer agrees....for the arrangement to be delivered an hour and 1/2 later than what was agreed...horrible!!...it might be easier to just pick up your order and not have it delivered!!! Thank you
Serving the San Antonio Area
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UPDATED** I was told that the delivery would be made today (next day) between 9-11. No delivery. Called at 11:30am, no answer, called at 11:45am and left a message with no call back. 3:45pm, no delivery and still no answer at the store. Called customer service and they said they will forward my feedback to the store manager. This is ridiculous.I ordered a dozen chocolate covered strawberries to be delivered on mother's day for my mother. At 5:30 there was still no delivery so I called the store to see how late they would be delivering (their website said open mother's day until 7pm). She said they were already done with their mother's day deliveries, and asked for my name to look up my order. After being on hold for 10 minutes, she came back to tell me that I was on her list to call, because they were closed today and weren't making deliveries and asked if I wanted a refund or have it delivered tomorrow. Odd, since she just said they were done with their deliveries for the day, so how could they suddenly be closed and not delivering. I asked for the next day delivery since this was all I got my mother for mother's day. I had placed the order 2 weeks prior, giving me this information the day of when I had to call and ask for it, is completely poor customer service.
I had a very bad experience with Edible Arrangements at Alamo Ranch. While speaking with an employee about my order a man stepped in front of me and told the the employee he was the owner and was here to pick up his order. He simply acted like I wasn't even there. I decided at that point that I was not going to give him the satisfaction of a purchase and walked out the door. If I ever place a phone order from this company in the future it will be with the stipulation to avoid this store.