The two guys who came out to supposedly clean my tile and grout did not have my service request/quote that I filled out online and told me the job would cost $1,250 more than what I was quoted. They were pushing other products and services and were acting suspicious the entire time. I told them that this felt like a bait-and-switch and they got defensive. I sent them away without buying anything. BEWARE OF STANLEY STEEMER!
SA Flooring Perfections did an EXCELLENT job on my floors! The owner, Greg, came out and measured our home. He showed us our options and gave us several things to think about. Their prices were very competitive. We had 2 other quotes. The third did not show up. Kathy followed up with up and help…
6110 War Bonnet StSan Antonio, TX 78238
From Business: We are a locally owned and operated company with over 30 years of industry experience. We offer a variety of commercial and residential wood and laminate flooring that can be customized completely to each individual project. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We …
We bought Coretec vinyl that looks like real wood. It’s great for pets. The installers did a great job tearing out our old tile and installing the Coretec. No issues. The sales rep, Rodney, provided great service and was not a high pressure salesman and thoroughly explained everything.
This place has EVERYTHING one would desire for their flooring needs. The staff was super helpful and the owner seems to know all there is to know about the industry (his family has been in the business for generations). I can't believe that I ever considered shopping at Home Depot when this plac…
19. Flooring Direct
The prices were fair, the product nice. The installation, a nightmare! Using contractors with no accountabilty and shotty work without any regards to the customer. Not showing up when scheduled, then hurrying throught the job like they are on fire. Then to get issues corrected, to this date stil…
9911 N Interstate 35San Antonio, TX 78233
From Business: Along with competitive pricing, a professional staff & excellent customer service, we can accommodate all your flooring, granite & cabinetry needs. Stop in today for great quality & reasonable prices.
Sandy Cheatham was our salesperson and she was excellent. She came to our house measured, gave us an estimate working in all possible discounts. I went into the store a couple of times and she was always helpful. She gave me great advice on picking out the carpet. I would send her an email …
24. Pride Floors
Richard and his team at Pride Floors & Construction transformed the look of my home and I couldn't be happier! They remodeled the kitchen and installed the most beautiful hardwood floors I have ever seen. The entire process was professional from start to finish. I would recommend Pride Floors to…
25. Rudy's Flooring
After seeing Rudy's flooring at the home and garden show, i gave Rudy a call to setup an appointment. When he came out to do the estimate, he brought a few samples he thought might interest me. I ended up choosing one of the samples that he brought and i'm so pleased with the efficiency of the w…
GREAT SERVICE AND PRICES!I ve used them twice, once for tile and more recently for laminate.Both times service and price were great. If I have any furture flooring needs I wouldn t hesitate using them again.
28. I Do Floors Plus
Recently had all my original carpet replaced with marble & the outcome was beyond excellent. I couldn't have asked for a better job done. The installers were very punctual and very professional. They also answered all my questions as the process continued. I highly recommend I Do Floors Plus to …
Only 5 months in the home, and carpet seams are showing. Carpet is loose, and large spaces exist between the carpet and baseboards. A lot of carpet strands are coming up in the vacuum cleaner. The builder sent Miller Brothers Floors out to address the problems 3 weeks after my first complaint…
30. Floor Depot
Absolutely horrible customer service! We requested samples and were told that they would call when they were in; would take 2-3 business days. Almost a week later we had to call them and got "oh they've been in." Liking what we saw (as far as tile) we decided to make a purchase and were told the…
first time movers to san Antonio and needed mattress cleaned everything went smooth service technician Dom Klima even helped us take the mattress down and educated us in how to keep it clean will definitely repeat service.
I definitely would NOT recommend them, save yourself the time and the stress. I recently received my items after a disastrous fire that left smoke damage on all my furniture, dishes, bathroom items, etc and the customer service and professionalism was highly lacking. Yes, they held our stuff for a year and didn't charge but we paid $11,000 for them to have lost or thrown away items without telling us and got many items returned that were still BLACK with soot. Storage for a year would have been $3,000 and would have been cheaper. After wiping them down once with water I cleaned them. It's terrible to be charged for items they lost, never cleaned, and broke (they have broken my tables and smashed some of my photos and mirrors). It's been over a week now and I still haven't had some of my stuff returned and no one has followed up with me regarding them. The customer service is just pitiful and I was in shock to hear the owner David yell at my mother when she was just trying to locate our missing items. In addition, I received other customers' paperwork including healthcare documents and checks with personal information mixed in my things and they didn't care! I was thoroughly disappointed.
DO NOT USE THIS COMPANY!!!! I bought an Angie's List deal in March but did not need the work done until June. I put all of that in the comment area, but was never contacted by the company. When I initially purchased the deal, the reviews were A's. When I messaged the company 2 weeks before I needed the services performed, they never responded. When I called them a couple of days later, a guy answered hello, not the company name, and said he would have to call me back because he was with a customer. He never called back, so I called him the following day to set up an appointment for the deal I had bought on Angie's List. He said he could come out the following Thursday @ 11. The following Thursday @ 11:15, I called again when he had not arrived. He said that Angie's List had quit paying him and he hadn't been doing work through them for a while and that he would not be able to do the work after all. I asked him why he didn't mention this when we scheduled the appointment, and he responded that he didn't realize it was through Angie's List, even though I had told him it was. He refused to do the services and hung up on me. DO NOT USE THE COMPANY!!!!!!!
Got the floor done. They brought in four guys to complete the job in a short amount of time. Although it was hard getting them out here.
Chris did an amazing job! He was able to remove stains others had not been able to. He also was able to remove pet stains and smells from my loveseat! Throughout the cleaning process, I was informed about what was being done to my cushions, their treatment and return. I'm extremely pleased to have found them!!!
They were very attentive to all the spots that concerned us, and ensured we were satisfied with the level of cleanliness. I was very happy with the communication throughout the process. I was given a confirmation email on time and date, plus a call about 2 hours before our appointment. They were done early and so I was able to get them to the house sooner which was great. Definitely will used them again and will recommend them to others.
Stay away and refer services elsewhere. I had Victor come out for some general maintenance when I moved into my new apartment. It was a pretty low skill job: hanging pictures and curtain rods. I noticed the next morning, the curtain rod in my living room was starting to come out of the wall. I have contacted other companies to fix his problem after he lied to me multiple times after I gave him the opportunity to correct his mistake since I had already paid him. He clearly missed the studs, and I clearly knew his excuses were bold face lies. At the beginning he seems professional, but beware, he will charge expensively for a job that requires someone else to clean up and fix.
As other reviews have stated, great customer service, and great work. Really glad I found them. Highly reommended.
CROOK!!! Victor from A-Z Services is a crook. Do not hire him. He will take your money and not finish the work. The work he does do is (according to other professionals) dangerous and shotty. He's rude and nasty. No ethics or integrity. If you hire him be prepared to have to have the job fixed or done again.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.