Very good rates on CD's and money market accounts.Good customer service.
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I've been with them since they were an employee credit union for a major financial services company. I agree in the past they were first class, but they have really gone downhill since. High fees for everything. Deposits take too long to clear. The website is ancient and unreliable and the app is a joke. Stay away, you're better off at a conventional bank or any other credit union.
Bad service. Bad credit union.
Long lines, only 1 or 2 tellers; managers and their managers are rude and don't know how to solve problems and have no desire to do so.
Managers do not know much of anything. They don't have a Fraud department. If something goes wrong with an account they don't know what to do and refuse to do their job. They are nothing like the other successful credit unions in town, which explains why they can't measure up.