The customer service as this location is outstanding. They are very helpful in helping you find the perfect mattress. The mattress covers are excellent and very much worth it. I would recommend the mattress covers to everyone who cares about their mattress.
I made a purchase and was promised a specific due date. Item did not arrive. Salesman was indifferent to situation. However after contacting the corporate office, a satisfactory resolution was reached...would do business again, if needed.
10670 Culebra Rd Ste 101San Antonio, TX 78251
From Business: Austin and San Antonio Mattress Centers Welcome to Factory Mattress, where you will find the best mattress deals in Austin and San Antonio, Texas. We have the biggest selection of beds for sale and a vast assortment of mattress accessories, featuring products from, Tempur-Pedic and Sleep Designs. We offer a 60 night sleep …
This "business" posted a video promoting a September 11th sale. In this video you will find the owner's daughter(co-owner) and two other males mocking the tragic events that took place on September 11th. Feel free to watch the tasteless, senseless, hurtful video here https://www.youtube.com/watch?v=gHyyFjml_3o
Unfortunately your company has fallen to the idiotic actions of only 3 people. I believe it's best if you just stop trying to sell products by disgracing Heroes who gave everything and disgracing innocent people who without notice gave everything to protect this country and its values.
Dave was the salesperson that took good care of my husbands and my own needs of a new mattress. He gave us a great deal and was very patient and gave us lots to work with. He made searching for a new mattress easy and painless!
I just moved to San Antonio. The manager Tony and salesman David could not have been more friendly and helpful. Tony delivered my mattress on Friday after the store closed! He even threw in accessories since he knew I was just arriving. I hope that the rest of my move goes as smoothly! Thank you Tony.
They gave us the best prices and very awesome customer service very satisfied with the service I highly recommend this place and we compared prices and they have the lowest prices in town thanks Anthony and Tommy
One star is too much!! Also called Miracle Mattress. RUN!!!! DON'T WALK!!! In fact, don't even look in their direction!! They delivered a used display mattress to me. It is illegal in Texas to sell a used bed without disclosing it. Funny thing I had specifically had it state "new bed" on my receipt. Then I had to get a bed that wasn't even like the one I had initially chose. They also tried to charge delivery for their mess up. I refused to pay for the second delivery. I'm stuck with a bed I do not like. Customer Service is horrible. I shouldn't have expected more from a Mom & Pop-type place.
Great family owned mattress co. Excellent customer service, They make mattresses like mattresses should be made. Worth going in and talking to them. They have the two sided mattress that you can flip. No one else does that anymore.
I had the best experience here! Such great customer service and really affordable prices! Loved everything about this place
After service is really really bad..... We bought most expensive and reliable mattress due to back problem. However, mattress was make a worse the problem. And wanted to readjust but excuses after excuse..... not helping at all to resolve this issue....