I would think twice before putting a loved one at this facility. Domingo (Director of nursing) blacklisted a wound care nurse from the Heartis facilities because she has tattoos. I know personally that this nurse is fantastic with her patients, very professional, provides over the top care, and works hard to build trusting relationships. And despite NEVER receiving a patient complaint Domingo felt her tattoos did not line up with the "high end" facade they are trying to portray for their cash paying residents. I personally find that offensive, bigoted, and discriminatory! Who cares about tattoos if she is great with patients! If Domingo is representative of Heartis values, I would look for an assisted living facility who is not judgmental and instead spends their time focusing on their residents and their needs.
Do your due diligence if considering this place. I had my mom there but I ended up moving her out. The fact that it is a family owned business means that if you have a complaint it ends with the owner. The heater went out in the middle of winter and it took them one whole month to fix it. In the meantime they gave her 2 small space heaters. They had to remove all her clothes from the closet where the heater was installed. For that whole month her clothes were scattered everywhere. Then there was a tenant that was harassing my mom who is 91 and they told her to just stay in her room to avoid the harassment. How is that a solution? As we moved here out that same tenant was cursing and yelling at her. Money is all they know at that place. Bottom line. And excuses. David C.
This facility is a great place to send your family! They have been wonderful to my father and the rehab department is so nice and very attentive to the residents needs. Thank you so much for taking care of my father when we needed it! If we ever need you again we will most definitely reach out to your facility!
this is in an area of town that is close to shopping centers that are easy to get to by bus or on foot.
Bad place some good staff some bad some staff treat others staff and client bad and rude and different then everyone else miss communication office and house and client could do better some staff say to the client u rude dum and stupid u should be in the mental hospital need to be work on and see the video what go on at the house wow u will see how bad it is
My Mother was placed her by the Case Manager at the hospital while I was out of town and I was really scared because I was able to screen the facility first. She was there 3 days when I was finally able to go see her. I was surprised to see her in the rehab gym working with the therapist. When she was finished we were asked to attend a care conference. We were asked about what she likes to eat, how she like to spend her time, down to what time she likes to take her bath. These people are fantastic, they really care about her happiness. I couldn't have chosen a better place for my Mom. Monica the RN stays on top of everything.
Whoo-hoo for Northgate! A family member reported to ADON, see comes to see her father every day in the evening. She stated, "I am well pleased with the care and the staff on 400 hall. Brandon is a great nurse, Dymon and Sheena are some of the compassionate CNA"s I know!'
This Facility is a Hell.. Need i say more!! They do not supervise there patients/ residence. And staff or Nurses haveno clue how treat them. Or give them adaquit care what so ever. Or HYGIENE!! Family member fell out of his bed and was left for hours!! Facility is trying to cover it up. This Facility should be investigated toi full extent with so many horrible reviews.. I give no stars i give nothing to this establishment...but a death wish for your loved one!! The 1 star on professionalism goes to the therapy gentleman who gave my loved one a brief session of physical therapy and wished him well as the facility booted him after the fall..They did not want to care for my family member and told me so. Again do not go hear. It was close by... But REGRET IT terribly!!!!!!
I really wanted this to work, but I ended up paying $100 for 4 hours of training caregivers for zero help. (the four hours of training, they stood around watching as we provided the actual care). On the day The agency was supposed to start they sent someone who had never been to The home and did not know how to care for my brother. The agency failed to communicate that they were changing caregivers, that they were going to be late. They sent untrained personnel to the house and expected us to wait for an supervisor to come train the new provider. The supervisor never showed up. Meanwhile, my disabled brother is stuck in bed waiting to start his day. Zero communication. Zero concern for clients time.
My daily prayer for my mom is that she is happy, feels loved, safe and secure and has friends. I have found that she has all of these things at Bader House. The staff is very caring and knows my “new mom” on a personal level.My mom has quality of life now because she is happy almost all of the time and loves the staff, the home-like atmosphere with home-cooked meals and the friends who live with her. Because of the people that work at Bader House, I am able to be the daughter again. It is hard to give someone else the control of a loved one’s complete care. With the confidence I have in the staff at Bader House I am able to turn my mom’s care over to them. I know that she is in the best hands possible, getting better care than what I could give her.The support of the staff at Bader House is important to my husband and me as well. We are a team that walks together with my mom through her dementia journey. Pamela C.