I was told by billing dept that my child can not have medically necessary mri of brain unless I paid hundreds of dollars up front or pay them a bunch of hundred dollar post dated checks. I have neither. I tried to make payment arrangements that are reasonable and they refused. They were very callous and cold. They placed me on long holds and even hung up on me. They told me they have to have the money(This is with my health insurance)or no mri for my child. My son's medical needs were turned away by Baptist Imaging billing dept because even with insurance they wanted several hundreds of dollars that I don't have. They refused my child's need for mri of brain.
Unprofessional, Zero stars. Appears to be customary to double book (for a single MRI machine w/45-60 min appointments). Open MRI of San Antonio was running 2 hours behind schedule for morning appointments, purposely failed to notify me I would not be attended until 2 hours AFTER my scheduled afternoon appointment. The female scheduler stated she didn't inform me timely because I had such a lengthy travel time to arrive for my late afternoon appointment (???); 2 hr wait was only disclosed after I had arrived 15 min (beforehand for paperwork as instructed), waited 20 min after my scheduled time. Another elderly patient & family swore to have been "forgotten" when I arrived. No apology, wait time was mentioned. I was informed (upon scheduling weeks before) of their strict rescheduling policy for all tardy patients (15 min +). I chose not to conduct business w/them, filed a complaint w/the Better Business Bureau (NOT part of BBB). This appears to be about their bottom line not your MRI.
I've had my annual mammograms here every year. When I called today to schedule, they informed me that there will be a $60.00 fee. I explained that my insurance covers mammograms at 100% since they are "preventative care". The woman said that they now have a better machine and their owner decided he's not going to cover the $60.00 difference (from the old version). I then called the Woman's Imaging Center right down the street - funny, they have the same upgraded 3D machine and told me they will not charge the patient the difference (they said "shame shame" to Concord for being so greedy).
Extremely unhappy about my services there. I was going in for a routine 20-week pregnancy ultrasound. According to their policies, they require a full bladder. That is utterly idiotic; I had 5 ultrasounds (at other places) with my previous pregnancy and was never required to do that, nor was I required to for my 13-week scan with this pregnancy (also at another location). I arrived early and with a full bladder as they had requested, and was told to wait. And wait. And wait. Finally, at 15 minutes past my appointment time, I was nearly in tears, and told the front desk. They asked me to wait a little longer. I did not; I ran to the restroom (which I had to find myself, as no one would tell me where it was). It was another 10 minutes before the tech finally came to get me.Second issue was that they refused to allow my husband in the room for the scan, and instead insisted on him waiting out in the lobby. Again, in my myriad of other ultrasounds, I have NEVER been denied my husband in the room. I was not allowed to view the images during the scan: the tech turned the screen so I could not see. She did not discuss anything with me during the exam at all: complete silence. Once she was done, she went and got my husband. She then spent a cursory 5 minutes quickly whipping the wand around and saying things like 'oh, here's the heart, here's the head.'Third, we were not provided any printed images of the scan. We were given a CD-ROM of the images, but they open in a very strange program (GE imaging?) that my computer can't recognize. I had to use library computers to view them, and it was very difficult to navigate.All-in-all, a horrible experience. Find another place!