We hired Paradise to build our deck at the beginning of December with the intentions of having it done for our Christmas party. We were told by the designer that she did not see why it could not be done in time. We obtained approval by our HOA in one day and were ready to get going immediately. It wasn't until we had to deal with Jamie (the project manager) that things started heading south. Although the designer told us she didn't think there would be any issues with having the deck built by Christmas Jamie never mentioned to us that it WOULD NOT be done. We were constantly trying to obtain an exact time frame of when they would start and be completed and we never got a clear answer. We asked the contractors if they would be done before Christmas, they said it was impossible. Paradise knew our deck would not be done on time but they never told us that. We were given false hope so that we would agree to get the project started. Jaime immediately started talking over us (this has been mentioned by past reviews) in a raised tone and said that she told us that it WOULD NOT be done in time. She said she didn't know what we wanted her to do. No mention of "let me make this right" or "I apologize, I should have mentioned that it wouldn't be done" She just continued on as if WE were in the wrong. Just to make it known, the deck wasn't done for New Years Eve either. There is a big issue with little to no clear communication. It also seems like the past issues in other reviews have not been addressed. I wish we would have read the past reviews before hiring them. We were talked over, yelled at and given attitude by Jamie just as others before. If you are the type of person that likes to be informed, respected, and treated like a customer (especially when you are paying a hefty amount for a service), I would suggest finding a different company to build your deck. Save the headache, there are other companies out there that can provide a great experience with a great product.
18545 Sigma Rd Ste 102San Antonio, TX 78258
From Business: Professional Handyman Servicing North San Antonio, Including the Stone Oak Area Welcome to Mr. Handyman of North San Antonio Suburbs where professional, safe, reliable handyman service for your entire "To Do" list is just one call away. That's why local residents choose our professional handymen, who specialize in ALL majo…
3231 Cato BlvdSan Antonio, TX 78223
From Business: We are a locally owned and operated company that values honesty, integrity, and treats your home as if it were our own. We offer a variety of general contractor, home improvement services, that are customizable to each individual project. We specialize in additions and remodels, but also offer a wide range of expertise for…
San Antonio, TX 78228
From Business: ALEXANDER ROOFING HAS BEEN IN SAN ANTOINO OVER 30 YEAR AND SERVICE TO TEXAS AND OUR CITY OF SAN ANTOINO WE OFFER ALL TYPE OF ROOFING WE HAVE A PLUS RATING AT THE BBB AND FAMILY OWENED AND OPERATED
I had my fence installed just before Christmas, I am very happy with the outcome. The fence didn't move at all in the recent storms, which seemed to happen right over my house. Installation started within a week of signing the contract. I have a big garden, but the project was done in three days…
13090 Circle N Dr EHelotes, TX 78023
From Business: K and M Contracting offers Patio Enclosures, Kitchen Remodeling, Bathroom Remodeling, Basement Remodeling, Room Addition, Second Story Addition, Patios, Walkways, Roofs, Home Improvement. Call us now for inquiries!
I was very happy with the service. They were very helpful in designing a space that worked for our family. The builder did a great job and had good craftsmanship. We have referred this company to our friends and neighbors. I had other quotes from companies and this price was way better and we g…
AF&D poured a large cement patio and replaced my fence and gates for me. Travis worked with me on the design of the patio (they had to pour over already existing UGLY steps) and made very good recommendations for the type of fence that I needed. He even reminded me that I might need to deal…
We hired Michael to rehab our hot tub in April 2016 (install new jets, build a deck around it. To date, he has completed NONE of the work for which we paid him. He has offered to refund the money he owes us, but has not in spite of my threat to sue him in small claims court. This business is disreputable. Do not hire them, ever. You'll just lose your money.
“HIGHLY RECOMMEND! Mike is very professional and actually knows what he is doing. When we came to live in San Antonio we realized many people are very laid back and irresponsible, but definitely, that is not the case with Mike. He proved to be very responsible, kind, friendly, respectful and punctual. He takes his time to explain anything you need to know, and does his job very thoroughly without rushing to finish. He is an EXPERT and truly any job given to him is in good hands.”
SA Quality Fence does not show up on time, when they finally show up, they say they will provide you an estimate within the next day or so. Well, for us that did not happen, three weeks later no estimate, we had to call them to ask for the estimate, then you get a vague template of possible work that they can do. Still providing them a chance, you then setup a date for the work to start and they do not show up! No Phone call, No Voice mail, no text, and no email, with today's technology and you still have a problem with communicating, wow! The choice is yours to do business with SA Quality Fence, but ask yourself, how important is your time?
My deck from Hometown Custom Decks was finished yesterday and it is beautifully crafted. The cutomer service at HCD was also excellent. I called HCD, got the informaiton I required, and scheduled an appointment. I was called back several times to confirm the appointment. Eric Butler, the owner of HCD, came to my house, discussed my vision for the deck, and then laid out several scenarios of what the deck could look like. He did the measuring and then provided me with a quote. The job was so well done, I will be hiring HCD to do my fence as well. Thanks for providing me with a beautifully crafted deck that will enhance my backyard experience.
Look elsewhere! Customer service was frustrating. Phone calls were not returned and time restraints were not honored. I was told by the sales manager that I would not have any luck finding another company in San Antonio. I found someone who could do the work the next day.
Poor Customer Service. I am still waiting for a callback after several attempts just to set up an appointment for an estimate. Needless to say, I have taken my business elsewhere.
DO NOT do business with this scammer. Edwin Roche, the business owner, gave us a quote on a fence and told us to pay $2000 cash up front so he could purchase materials and begin constructing the fence. We arranged to pay another $1500 once the construction began, and another $1500 at completion. He took our $2000 and ran. We filed a claim, went to court, and won our case. The judge ordered that he pay us back the $2000 in cash. That was months ago and he never did. He obviously won't return any of our calls. We are having to go to the courthouse and file an abstract of justice and a write of execution. DO NOT DO BUSINESS WITH THIS MAN! HE WILL STEAL YOUR MONEY!!!!!!!!
This contractor ripped me off for THOUSANDS of dollars! He took a job, accepted payment for the job, then never did the work! This has been almost 2 years ago and I still have not been paid back. I receive excuses after excuses but no money. Stay away!!
AF&D poured a large cement patio and replaced my fence and gates for me. Travis worked with me on the design of the patio (they had to pour over already existing UGLY steps) and made very good recommendations for the type of fence that I needed. He even reminded me that I might need to deal with my HOA and offered to help me with that. The crew showed up ON TIME and finished ON TIME and ON BUDGET! The gates still close easily (a true testament for fence construction in South Texas conditions) and my huge patio is GORGEOUS. We can't wait to have them come back out for the patio roof construction. I am anxious to see what Travis can design!