Mike and his team did a fabulous job! Professionalism, class and exceptional service!! He helped make my sisters wedding day and the bridal party extra special ! I would highly recommend to anyone looking for private car service! The limo was beautiful, George our driver was amazing and none of this would have been possible without Mike! Thank you for making the day all the more special and amazing!!!
I would not recommend using City Tours no matter how badly you need a bus. They have horrible customer service, they send out buses that are not in working order, and their drivers are unsafe. I have used City Tours twice and both experiences were horrible.Two years ago I used City Tours. The bu…
1615 S San MarcosSan Antonio, TX 78207
From Business: Since 1986, SATRANS Charter & Tours has been showing guests the best of San Antonio. SATRANS Charter & Tours provides a variety of tour and transportation services. The company provides pick-up service at area hotels and RV parks. Its regularly scheduled daily tours take customers to some of the most interesting and popula…
216 Alamo PlzSan Antonio, TX 78205
From Business: People absolutely love our unique Hop-On Hop-Off tour route! We start out in Alamo Plaza and immediately give you the double decker view of the beautiful Alamo. From there we head north towards the San Antonio Museum of Art, the Pearl Brewery Complex, the River Walk, King William Historic District and much much more. And o…
300 Alamo PlzSan Antonio, TX 78205
From Business: Looking for a unique, active way to see San Antonio? You have found the right place. River City Run is a 5K course through the heart of San Antonio that takes place every Saturday and Sunday morning that passes by many of the key sites that the downtown/River Walk area has to offer. There are 15 stops with 18 landmarks to …
I would not recommend using City Tours no matter how badly you need a bus. They have horrible customer service, they send out buses that are not in working order, and their drivers are unsafe. I have used City Tours twice and both experiences were horrible.Two years ago I used City Tours. The bus showed up without a working lavatory. We found this out the hard way when someone used the restroom and it would not flush. This made for a very unpleasant rest of the trip.This year my group was planning a trip in November. I called 7 bus companies. 4 didn’t have buses available and the other 2 were much more expensive so I decided to give City Tours the benefit of the doubt that the last time was a fluke. Because of our last trip I made it a point to ask City Tours at least 4 times to make sure that the bathroom worked. Our trip started by the driver showing up late to pick us up. Then on the way up to Austin the first person gets up to use the restroom and tells me that there is no toilet paper in the bathroom and the toilet is not flushing. I tell the driver about the issue and he tells me that there is no water in the tank to flush the toilet. When we stopped I asked the driver to go fill up the tank and get some toilet paper for the bathroom. When we got back on the bus there was still no water and no toilet paper. When the driver was late for our next pickup I called City Tours to try to get our driver’s number and they told me they did not have his phone number. How do you not have a contact number for someone who is driving your bus? I also told them about the bathroom issue and they said there was nothing they could do about it. In addition to all of this the driver was using his phone as a GPS and holding the phone in one hand while he drove the bus with another hand. Needless to say that didn’t give me a lot of confidence in the safety of our trip. We finally made it back home and you could tell pretty much everyone could not get off that bus fast enough.
Very Happy! Jimmie our driver was the best. We are repeat customers and Highly Recommend Big Time Limos. Thank you Again. Going to the Wineries in Fredericksburg,Tx soon, and definately will call.
We thoroughly enjoyed working with Mr Mike Mason at A First Class Limo! We were treated so well at every interaction and our time with them was so enjoyable! It truly is a first class company, owned by people who really do care, and they strive to ensure you have a great experience. Will use them again next time we are in San Antonio!
I used elegant limousine for our wedding. It was a horrible experience, first the car arrived late , and no "just married sign" as well as no champagne in the classic car we had reserved. Which in the contracted they stated that it comes with the "just married sign" and champagne. The only good thing was our driver was super nice. Also charged twice and one of the charges wasn't even on the bill they sent, when I emailed them to ask what the separate charge was for I didn't receive any explanation on as to why they were two separate charges all I saw was a credit back on my credit card 2 weeks after the service was rendered. Still no explanation as to why. Good thing I check my credit card statement because if not they would have double charged. Stay away from this vendor.
A First Class NIGHTMARE!!!NEVER use this company! The Limo was 30 minutes late. It was old and filthy! The inside was unclean with drinks from the previous riders were inside!! The limo driver (the owner, Mike) was not even dressed appropriately. He was in old, dirty, wrinkled clothes! No tie, old pants, nasty shirt! The Limo was booked for a High School Prom. The driver was to take the kids to dinner prior to going to the prom. Upon arrival at the restaurant, he instructed the kids to call him, at the phone number he provided, after eating and ready to leave. When ready to leave the kids could not reach him. After calling and waiting the kids found him in the back parking lot laying down in the back of the Limo. The driver had been given strict instructions to take some of the kids to one prom at one location, and then proceeds to take the remaining kids to another prom at a different location. He completely forgot about the kids going to the first location and headed to the second. He got completely lost and made wrong turns. This is where the nightmare really begins!!! After massive delays, the driver made a wrong turn an attempted to turn around. He ran over 2 curbs and the punctured a tire. He stopped in a dark parking lot and proceeded to get on the phone! After massive time delays, the boys got out to see if they could help so they could make one of the Proms and salvage the night! He instructed the boys to find the tools, jack up the limo and to change the tire! While in their tuxedos!!!! He stood there, doing nothing, on the phone. The boys (being the gentlemen they are) jacked up the car. There were no proper tools and when they pulled out the spare it was also flat!! The whole time the driver(owner) stayed on the phone. He did not lift a finger, putting our children in massive danger, and NEVER called any parent. Upon arrival by parents (after phone calls from panicked kids), we packed up the kids and got them to the 2nd prom with only 1 hour left! The children that were supposed to be at the first drop off MISSED THEIR PROM! They arrived at only 1 prom (2 ½ hours late) thanks to the parents, with the boys dirty and greasy, dressed in a Tuxedo. Negligence and Endangerment charges are forthcoming against this company. DO NOT PUT YOUR CHILD, OR YOURSELF, AT RISK USING THIS COMPANY! Driver owner, Mike, did fully refund the cost of the limo rental, BUT HAS REFUSED TO REFUND ANY COST OF THE TICKETS TO THE PROM HE NEVER WENT TO OR THE COST OF THE TUXEDO RENTAL. THERE IS NO MONEY THAT CAN REPLACE MEMORIES FOR THE CHILDREN WHO MISSED THEIR PROM! This company is a sham, trashy, unreliable, and DANGEROUS!
I hired them for my wedding and instead of my hummer limo I got an old rusted limo; then after my church ended I had no limo; then they finally showed up a hour later n my bridal party did not fit in the ugly limo they sent us.. They are very unorganized and unprofessional.. I ask for my money back n they didn't even give me half of it back then when I went back to pick up the check they were not even there to tell me sorry in person.. I will never do business with them or recommend anyone to them..
This is the first time I used A first Class Limo Service and that is what it is, (FIRST CLASS ALL THE WAY). From the moment I booked the limo Mr. Mason went on and beyond his way to make sure my limo experience would be a lifetime memory experience. The limo arrived early and the driver was awesome. We definitely enjoyed the beautiful white limo with the red carpet treatment. We will definitely use A First Class Limo for our future events and highly recommend using A first Class Limo to everyone . AWSOME EXPERIENCE!
Booked a town car for one of my executives through their website only to find out through a phone call that their online booking doesn't even work. I'm glad I called to confirm prior otherwise my executive would have missed his flight. Our company will never book with company again. Why have an online reservation service if it doesn't work? And their customer service was lacking.
Excellent tour, very captivating. A great time, didn't want it to end. Would recommend to all.