I am a mental health counselor in private practice was previously doing my own billing and thought using a professional service might save me time and headache, but that has not at all been the case with this company. My payments have actually slowed down, I've had double-payments for claims, so I've had to refund money to insurance companies, and many, many more problems I had never encountered before. I used a great electronic billing software to do my own billing for a number of years, and the Psyquel billing program is just not well-designed at all--kind of ridiculous in certain ways once you've seen a decent program. What's even worse is that they are not actively updating and improving their program so you are stuck with all the quirks and limitations of the current program that you do have to interface with, even if you use their billing service. I have been sorely disappointed--my claims do seem to eventually get paid, but I'm the one who has to call them up and ask why certain claims have become so deliquent. There are too many other problems to list here, big and small, creating endless frustration (I'm an exceedingly patient and understanding person), but I rue the day I signed up and am looking for the first opportunity to switch. If you're looking for a limited billing program to submit claims, you might be OK (but there are most certainly better options out there for the money), but I definitely cannot recommend their billing service which is why I signed up.
2. Blue Cross
Terrible customer support. Opaque application process. When things go wrong, they blame others and offer no initiative to fix or even acknowledge the problem. They are not interested in courting more customers through good services. They seem to be relying on the dysfunction of the health care s…