Ace and Henry's Appliance Repair
416 E 19th St, San Angelo, TX 76903
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Bottom line: Do not purchase from this business! Every experience following the initial purchase has been difficult and left us with an increasing sense of buyer's remorse. The owner, Sue, is very rude and constantly interrupts you while you are speaking. Every scheduled visit from delivery to repair was missed and needed to be rescheduled several times.
After the initial purchase, the delivery man never showed on the scheduled day. We called were told that he would come back the next day and call us prior to coming, so we could ensure we were home. He failed to call the following day and when he discovered we weren't home, decided to leave the fridge on our back patio. When we called to ask why, were told that the delivery person was in a hurry and figured "we could just move it inside by ourselves." We explained that we do not own a dolly and that we could not "handle it ourselves.” We scheduled another time for someone to come to move the fridge into the house.
Within a week we noticed water pooling at the bottom so we called to schedule a repair. Again, nobody showed when scheduled, wasting an entire day of my wife's time. We were given the same excuse that "they were busy/running behind today." Following the rescheduled repair, we soon noticed the fridge wasn't cold. Googled the problem and checked the compressor fan on the cooling unit. We found it had been unplugged. We plugged it back but water was again pooling. The repair man had unplugged the fan, which rendered the fridge useless. We were fed up with dealing with this store so decided to live with fridge.
Weeks later the compressor started showing signs of malfunction. This was our last opportunity to use our warranty so we called the store. Sue was rude, argumentative, condescending, and ultimately unhelpful. We were told she would call us the next day to schedule another repair. As expected, no call was received. We are sick of dealing with this company and will look for a replacement elsewhere.
Enough is enough, I have dealt with the people for a couple of years. I'm easy-going and things do happen, I understand that. Everything that I bought broke down almost immediately and the lady talked me into upgrading. Upgraded $450 worth and they have had my freezer since the first part of December. Taking them to small claims court. Please avoid this experience and do your business elsewhere.
I bought a dryer from Ace and Henry's Appliance. It worked for a week and then stopped heating. There is supposedly a 60 day warranty but they have not fixed my dryer. The woman that sold me the dryer avoids my calls and even hung up on me. Do not buy from these people. They are scam artists.
Do not believe the 90 day guarantee they have on there appliances, its a lie they will put it off is long as they can . I bought a washer and dryer and had problems with them both the first week I had them . They will also not refund the money also they say the will fix the machine and it apparently takes for ever to get a part in or if they no longer make that part the owner will continuously make a excuses and you will get screwed by them. They also told me that they will replace the machine but have yet to do so. If buying from them make sure everything works .
I got a washer from this place and it work good for a couple months and it stopped so i took it a part and when i did i notice instead of them fixing it the right way they just put a piece of wire so it would run while it go water on it and almost started a electrical fire