Pawnshops: 10 Things to Know »
Most people think of pawn stores as a way to make cash quickly or a place to buy an inexpensive ring. In reality, they're a lot more complex than simple buy-and-sell transactions…
230 S 500 W Ste 105Salt Lake City, UT 84101
From Business: Black Mountain Gemstone Jewelry is located in Salt Lake City, Utah. The stones we use in our jewelry come from all over the world. We primarily use spherical shap…
Friendly people, but ultimately turned out to be a disaster. We had a design changed on a custom ring purchased from them, and they completely missed the mark. It looks like they didn't bother to spend very much time on it, and now the ring looks extremely sloppy. They left hard egdes on parts of the ring, instead of rounding them out (which now makes it look like it's plastic). A few of the cuts(?) They made on the mount even failed to be smooth. Ultimately, the ring did not look anything like the visual representation we gave them. We are obviously very upset. (See pictures)
Destroyed my brand new watch, said they would replace but instead bought a used watch with water damage, very despicable and untrustworthy people, never deal with these people because if you do-if they break your item, they will never replace and try and swindle you and tell you your stuff is knockoff, these people should be shut down. Very Dishonest do not trust!!!!!
Williams Jewelers did an amazing job creating my wedding ring! I explained the desired features of the ring, and they made a masterpiece. I couldn't be happier! They were knowledgeable, friendly, and helpful. Thank you, William's Jewelers!!
William’s Jewelers provided probably the worst customer service I have ever experienced. All I wanted was a link put in a watch, but came out with a damaged watch. I took a brand new watch to the jeweler to have a link put in my husbands Christmas present so it was ready to be worn. The watch had never been worn, and had been left in the box until I got to the shop, was handed to the shop employee to put the link in, then handed back to me where I placed it back in the box. Prior to giving it to William’s Jewelers I had checked the watch to make sure it was not defective from the manufacturer; it was pristine. Upon inspecting it at my house I realized that the ceramic coating on the face of the watch had been chipped during the process of having the link put in. I promptly returned to the jeweler with the watch and handed it to the man who had originally handled it in the first place. His very first response to the damaged watch was that I could not prove that they chipped the ceramic. He then tried to tell me that it is only paint and this kind of watch is going to get chipped and damaged when worn anyway, as if that should make me feel better than my husbands Christmas present was now damaged. He continually told me that I was wrong when I explained that it was ceramic coating. I left, very upset at the lack of accountability or willingness to explore a solution on the shops part. I returned to the store, again, to get a copy of the receipt for the $10 plus tax that I paid for them to add the extra link. At this time the owner came out and asked how he could help me. Again, I explained the situation. The owner was very rude and kept telling me that I could not prove it was them who damaged the watch and that it was enamel paint and not ceramic. His solution was that I go buy nail polish to paint the chip on the watch, as that is what he does with his $6,000 mountain bike. He was completely unsympathetic to the fact that at some point in the transaction his employees damaged my husbands Christmas present, making me unable to give it to him anymore. Beyond the fact that I was charged $10 to have a link added to my watch (my usual jeweler provides this service for free), and the fact that the brand new watch was damaged in the process of getting the link added, I was treated terribly. Quite frankly, the owner and his employees were being bullies and using their group power to not take responsibility for the damage that happened when the watch was in their store. So in short, unless you want to run the risk of your property being damaged and the store taking no accountability, while treating you terribly, I would highly suggest going to a different jeweler. I will never return to this store again.
I read some other reviews on here and am just confused as to how someone could have that sort of experience. Maybe it's you not the business! Anyways, I bought my engagement ring from them. It was just what I was looking for at a great price, they were fast and very easy to work with. Since then we have had the ring cleaned several times, each time it looks great and they are fast and very kind. A couple of days ago I got the wedding band for the ring, and it looks even better then what was expected. Barry, and Steve are both stand up guys and will take care of you. Highly recommend!
I'm not sure why all the people below had such a bad experience. (2 of those are even the person by the way) My husband bought my engagement ring from here and worked with Zealand to MAKE a custom design. He had been sketching something out for months before going here for help. My husband says that they took his sketch and explained different components they can use to make the ring a reality. They even advised him of better settings for someone who may not be so delicate with their ring. (Just like me) I wear my rings while doing almost anything. (unless it involves paint) I've never lost a stone and the ring is absolutely breath taking. Now my brother is about to get engaged and I won't let him go anywhere else!
It's one thing to say that you are not interested in the items that I am trying to sell, but its a complete different thing to make your potential customers feel like they are not worthy of your time. I walked in with 6 items with an appraisal value of around $8500-$9000 and the man working the counter turned glazed over the items with a look of utter disust on his face. Overall, I felt judged, discriminated against due to my young age, and hurt by his comments of "we have no interest in any of these items, try 'here'" (throwing the card of a local pawnbroker at me). I was referred to this place by mny people, but I've since learned to completely disregard the positive reviews!
Had a ring that kept having stones fall out. Fixed it quickly and it was well-priced. I haven't had a problem since.
We had a really fun time here. I inherited a few good-sized diamonds and was procrastinating having them set. My wife's birthday was coming and a friend recommended Williams. I had some ideas and Mike and Miguel helped us flesh them out. Miguel actually carved the rings out of wax to make a model, so that we could see our own ideas in 3D. It's kinda neat, actually. Mike kept us apprised of status throughout the process, which was only about 10 days. Faster than we thought. Anyway, the pieces turned out wonderful and my wife is super happy. Really glad I listened to my friend's recommendation.
This is the worst place to get any type of jewelry anywhere. I cannot believe how rude the employees were. They say they are a family business. I think their last names should be "Jerks" instead of Stroud.