This company has pro customer service. They are great sales people but when you go back to them if you are not throwing $ back to them they are not willing to help. Talk is cheap. Go elsewhere.
4497 S Highland DrSalt Lake City, UT 84124
From Business: At Uintah Fireplaces, Salt Lake City’s number one fireplace store, we pride ourselves on providing the best in customer service. Our staff is friendly, trained an…
HAD A GOOD EXPERIENCE WHEN I FIST WAS INTERESTED IN A GAS FIREPLACE AND INSTALLATION WAS GREAT, BUT NOW CAN'T GET ANYONE TO COME OUT TO FINISH THE JOB. THEY WON'T EVEN ANSWER THEIR PHONES. VERY DISAPPOINTED IN SERVICE ONE THEY HAD MY MONEY.
Reviews below must be bogus! Our new home has 3 different fireplaces through Rocky Mountain, and we have had EXCELLENT installation and service. From installing to repair, all were neat, clean, meticulous, polite and professional. Mike, owner, has been very helpful as well. Have recommended several others to them. Kent and JoLyn Ure
Zero stars! A technician was supposed to show up today after waiting 3 weeks for the appointment. After 45 minutes and nobody came, I called the company. The answer I got was we are really busy and probably can't get to you today. What - you don't have a phone? I rescheduled for tomorrow so we will see if anyone shows up then. Very rude and unprofessional.
SORRY TO SAY, NOT A GOOD EXPERIENCE. WAS PROMICED REPAIR EVALUATION BUT NEVER DONE. WAS PROMICED A CALL BACK WITH THE SAME RESULTS. SHOULD NOT PROMICE WHAT YOU CANNOT DELIVER OR EVEN INTEND ON.