Credit card fraud pending, protect your identity, do not shop here unless you pay cash. They added a second charge to my account later. When confronted about the charge the manager informed me that it is the way that they do business.
These guys are fraud, they broke my brother iPhone after he spent 150$. The guys do not even know how to speak English and they are just rude and fraud. I do not know how they run a business.
Great guys, they know what they are doing. I have visited few stores before here and these people were the only ones to know better that the other metropcs stores. Thank you guys!
Horrible customer service. Went in to upgrade a phone, they had an issue with the computer tried to call Customer service one time, got disconnected and decided after that they didn't need to help us any longer. Won't be back ever!
The ONLY reason Sprint still has my business is because of an employee at this store. I went to this store at the end of my rope because Sprint's customer service line, and two different sales people, AND a district manager, all gave me contradictory information about the plan I was trying to sign up with. One salesperson even tried to get me to sign a contract for a plan I didn't even want! It took me 3 DAYS of talking with these people and they STILL couldn't figure things out. Finally I tried this location, and a gentleman was able to set up my plan in about 5 minutes. I only gave 4 stars because I feel there should be a HUGE THUMBS DOWN FOR SPRINT, but this location hires good people!!
Business is dishonest. We ran into problems with them, and they lied to the BBB and to Sprint about the facts of what happened. They're refusing to make their mistake right, and it's a shame that they're resorting to dishonest tactics along the way.
Order placed on Thursday 08/23/12. I paid for 2nd Day Air delivery. On 08/29/12 seeing the order hadn't shipped, I asked to be credited for that charge. They said no, that there's a disclaimer on their site saying it "Usually Ships in 2-3 Days". They told me this 4 business days after order placement! Huh?!On 08/30/12, a full week after I placed the order, I asked the order be cancelled, I'd found the batteries in stock elsewhere. I was told I'd have to pay $722.81 (50%) restocking fee. Hmmm.... this, for an order that hadn't even shipped!In my opinion, the web site should've told me "Out of Stock". Plain English for there WILL be a delay, and I wouldn't have wasted $$$ on expedited shipping. There was no indication these batteries were back-ordered. Allowing customers to pay the expedited shipping charge for items that aren't readily available to them seems unconscionable.Two points... 1-How can customers be allowed to pay for expedited shipping, when Battery Specialists knows there's no way an order can be completed in (in my case) 2 days? Battery Specialist's apparent delivery philosophy is "Yes, we can ship 2nd Day Air, and when we get around to shipping your order, it'll be sent 2nd Day Air". 2-My order shipped 09/04/12, 7 business days after order placement (not the 2-3 days noted on their site). The batteries finally arrived 09/06/12, totaling 15 days. Sure glad I paid for 2nd Day Air; no telling WHEN it'd have been delivered otherwise!Thank you Battery Specialists, it's been amusing.