I was a Wells Fargo employee for 15 years (and a US Bank employee before that), and not one personal nor professional transaction I experienced at either bank was as convenient and efficient as the EnerBank lending process. Note: EnerBank is a subsidiary of CMS Energy, a midwestern utility. The Stagecoach has been outdone by the gas company. Excellent customer service (and an excellent loan product, IMO). Five out of five stars!
Hard to do business with. Replaced all my windows and the window company got the loan with them. I had no verbal contact, no email contact with anyone. Their site is not used friendly, can never find a balance of the loan. Would not use them again.
poor CUSTOMER SERVICE!! On 12/22/2015@ approximately 11:52 AM, I went to Kroger on 4115 Columbia Rd in Martinez, GA. Their Telephone number is 706-863-9635. I bought two American Express cards each for the $180.00 and $4.95 activation fees were paid. Upon getting home, only one card was found, but activation receipts for both were in a bag with only one of the cards (ending #5218). Card ending in #5200 was not found in the bag or any of the other grocery bags. I immediately went back to the store and according to manger it appeared that cards were placed in a bag along with the eggs. That is where the one card and receipts were found. I was told to call 1-877-297-4438 and report this for refund. I returned home and I called and spoke to someone who asked for the number starting with six zeros on the card! Please we do not have card, we only have the following on the receipt; stars and last 4 numbers of 5200 and 6 zeros for authorization number. Individual gave me a fax number to send receipts and my ID. The fax number of 1-866-840-4438 was tried until 2300 hrs. and I started again on 1-23-2015 after breakfast to no avail. My wife called 12-22-2015 and "Bryon" requested that she open other card and read all numbers to him from that card. That individual was able to see the missing card number and authization numbers, and activation numbers. He also asked for the above information to be faxed. THIS AM I SPOKE WITH "ALBERT", who requested all the same information as yesterday. When numbers for missing card could not be given, I was informed I had only 3 days to get infomation to them. FAX SAYS NO ANSWER and he his reply waws he could not assist us. My spouse requested to speak to a supervisor, Gary. He too said without seeing information he could not help us and to continue faxing.! My spouse requested and received the address that is on this site. This may not seem like much to you, but we are both retired and my spouse is disable, These cards were all we had for our daughter and son. Yes I bought another car, but that money makes us have to make decisions that affect our medications and which bills to be late on. We will send information by mail and we will keep trying to a :no answer" number hopefully you will reimburse with another activated card or monies. Your rating from these two senior citizens is less than zero at the present. We are also contacting the BBB here in Augusta, GA. Hope your holidays are what you intended!
most horrific experience I ever had dealing with a bank. ugh! I wish I would read some reviews beforehand. don't fall for their rates. would never do business again with these scammers
I want to thank Andy Gibson and the staff at Ener Bank for resolving this problem i had with my contractor. I can finally move forward and get my geo thermal job finished. Thanks again Sonny R.
I cant believe that in such a digital world, that Enerbank doesn't allow online payments. At least 10 years behind the times. And from the sounds of the reviews, it causes numerous problems with lost payments for customers.
The only reason I gave a 1 star was because zero was not an option. I have been working on an SBA loan for about 6 months with Celtic Bank....That is a LONG time. According to Roger (the VP) everything was all ready to close all he needed was a new tax return... I figure great the new one is better than the last one they requested... He said once they receive that we should be ready to close in a day or so... Well it has been 3 weeks and not one person has contacted me since. Not one person has followed up that they received the tax return, or that there has been a problem, or anything... No one has touched base with me in 3 weeks!!! Not even to say the loan fell through or anything. They strung me along for 6 months telling me all they need is this one thing, then this one other thing, then this one other thing... And now they have yet to resolve the 6 month process. So unless your business has a lot of time to waste I would suggest going somewhere else for an SBA loan. If anyone from Celtic Bank would like to follow up to resolve this problem that would be great. My name is Jenny from maxvo2 fitness.
I used EnerBank USA to finance a screenroom. Financing was explained to be in great details over the phone and by contractor. Within a month of the project being completed I received a payment book. I had opted for 12 mos SAME AS CASH/12 mos NO PAYMENTS. The project was completed in October, I made no payments. I paid the BALANCE IN FULL in March, called to verify balance I had no problem. This was in excellent way for me to get a project completed wiithout having all the cash in hand. Enerbank USA was a very POSITIVE, EASY, SIMPLE experience for me. I did not have any problems what so ever. GIVE THEM A TRY
great customer service, always willing to help with whatever they can.
Celtic Bank easy to pay loansCeltic Bank offers great deals in banking loans, that was very usufel to me in the expansion of my business. They provided my with easy ways to pay them back at a low percent rate. Not only were there service great but also their staff and managers. People their would go a the extra mile to serve you the best way they can. I have recommended Celtic Bank to my relatives and they all agree at the great service they also got.