AT&T refuses to unlock my eligible phone - which is illegal!We have had THE WORST experience with AT&T. We requested to have my Samsung Galaxy S7 Edge unlocked, (which is eligible according to the AT&T website) following the exact directions on the AT&T page, filling out the unlock request online. We received an email from AT&T, confirmed our request, then was sent an email approving our request with an unlock code. When we tried the code, it said it was invalid. We have called AT&T 5 times and escalated our calls to management requesting a new unlock code because the one we were sent was not valid. We have been dealing with this issue for 4 days and AT&T keeps pushing us to Samsung (who told us this is an AT&T issue), or the last rep we talked too told us that the phone may be PERMANENTLY locked to the AT&T network because too many attempts were made to unlock the device. They filed a claim with another department, but said it will take up to 72 hours to process. The AT&T rep also told us we could try and sell our phone to a person who uses their network to try and get a little bit of our money back.According to the FCC, on February 11, 2015, all carriers HAVE to provide unlocking codes and instructions to customers who request this information. We have gone into an AT&T store and were told it wasn't their problem. We have spent over 10 hours researching this and contacting AT&T and going to their stores following every instruction. If it is true that my $800 device is permanently locked to AT&T, then NEVER BUY A PHONE WITH AT&T! This is illegal and we will be filing a complaint with the FCC and BBB and posting our experience on multiple sites to warn other customers that they can lock your phone and refuse to unlock it. Our family has been using AT&T for over 20 years and our entire family will be cancelling our service with AT&T ($300 per month) because of the run-around and disrepect we have received. All we want is a new unlock code.
3601 S Constitution Blvd Ste B128 Valley Fair MallWest Valley City, UT 84119
From Business: Sprint's new LTE Plus Network has more spectrum than any other wireless carrier and delivers the consistency, speed and reliability that our customers demand. At …
Credit card fraud pending, protect your identity, do not shop here unless you pay cash. They added a second charge to my account later. When confronted about the charge the manager informed me that it is the way that they do business.
These guys are fraud, they broke my brother iPhone after he spent 150$. The guys do not even know how to speak English and they are just rude and fraud. I do not know how they run a business.
Great guys, they know what they are doing. I have visited few stores before here and these people were the only ones to know better that the other metropcs stores. Thank you guys!
Horrible customer service. Went in to upgrade a phone, they had an issue with the computer tried to call Customer service one time, got disconnected and decided after that they didn't need to help us any longer. Won't be back ever!
I never write reviews, but I had to as the associate and even manager made my wife and I feel like a burden they couldn't wait to be done with. Very disappointed with this service. The feeling was, "if you don't like it, tough." They definitely make you feel like you need them since you're on a contract, and there's nothing you can do about it. Worst AT&T store I've experienced, having been a customer for over 4 years.
Business is dishonest. We ran into problems with them, and they lied to the BBB and to Sprint about the facts of what happened. They're refusing to make their mistake right, and it's a shame that they're resorting to dishonest tactics along the way.
Order placed on Thursday 08/23/12. I paid for 2nd Day Air delivery. On 08/29/12 seeing the order hadn't shipped, I asked to be credited for that charge. They said no, that there's a disclaimer on their site saying it "Usually Ships in 2-3 Days". They told me this 4 business days after order placement! Huh?!On 08/30/12, a full week after I placed the order, I asked the order be cancelled, I'd found the batteries in stock elsewhere. I was told I'd have to pay $722.81 (50%) restocking fee. Hmmm.... this, for an order that hadn't even shipped!In my opinion, the web site should've told me "Out of Stock". Plain English for there WILL be a delay, and I wouldn't have wasted $$$ on expedited shipping. There was no indication these batteries were back-ordered. Allowing customers to pay the expedited shipping charge for items that aren't readily available to them seems unconscionable.Two points... 1-How can customers be allowed to pay for expedited shipping, when Battery Specialists knows there's no way an order can be completed in (in my case) 2 days? Battery Specialist's apparent delivery philosophy is "Yes, we can ship 2nd Day Air, and when we get around to shipping your order, it'll be sent 2nd Day Air". 2-My order shipped 09/04/12, 7 business days after order placement (not the 2-3 days noted on their site). The batteries finally arrived 09/06/12, totaling 15 days. Sure glad I paid for 2nd Day Air; no telling WHEN it'd have been delivered otherwise!Thank you Battery Specialists, it's been amusing.